Government Service Design

Government Service Design, available at $49.99, has an average rating of 4.67, with 21 lectures, based on 3 reviews, and has 18 subscribers.

You will learn about Overview of government services principals learn how to identify the services and customers Define the core job of the customers Developing the Job map and identify the unmet needs Learn about the process flow, wireframe and prototype Understand the implementation and development life cycle of the service This course is ideal for individuals who are Those who seeks to work in government entities to develop service or Product managers & Business Analysts: this course will provide them with new tools to discover customer needs and work on what's really matter It is particularly useful for Those who seeks to work in government entities to develop service or Product managers & Business Analysts: this course will provide them with new tools to discover customer needs and work on what's really matter.

Enroll now: Government Service Design

Summary

Title: Government Service Design

Price: $49.99

Average Rating: 4.67

Number of Lectures: 21

Number of Published Lectures: 21

Number of Curriculum Items: 21

Number of Published Curriculum Objects: 21

Original Price: $19.99

Quality Status: approved

Status: Live

What You Will Learn

Overview of government services principals
learn how to identify the services and customers
Define the core job of the customers
Developing the Job map and identify the unmet needs
Learn about the process flow, wireframe and prototype
Understand the implementation and development life cycle of the service

Who Should Attend

Those who seeks to work in government entities to develop service
Product managers & Business Analysts: this course will provide them with new tools to discover customer needs and work on what's really matter

Target Audiences

Those who seeks to work in government entities to develop service
Product managers & Business Analysts: this course will provide them with new tools to discover customer needs and work on what's really matter

This course will take the student through the process of designing and implementing a government service.

you will learn:

Government services principles: a set of guidelines that have to be considered when designing a service
Service discovery: learn how to identify the customers and their main job
Service unmet needs: learn how to capture the pain areas that facing the customers when using the service
Job Map: identify the sub steps that customer is preforming while obtaining the service, and getting a structured way to map the unmet needs to the related step
Identify the outcome statements that will be used to create services: Learn the outcome statement standard that will be easily understood among the team
Set of diagrams that will be used to understand the service processes: the high-level flow diagram, swim-lane diagram and state diagram
Data dictionary and screen content: with examples to see how this document will be created and used
Wireframe and prototype development : you will learn how the data dictionary and screen content are used by the UX/UI team to develop the UI screens
Requirement documentation: the method of requirements documentation with example of how features, epics and user stories will be organized
Activities that will be performed by the implantation team during the service delivery

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Chapter 2: Government Services – Design Principles

Lecture 1: Introduction: the 4 principles

Lecture 2: Principle 1: Digital Services

Lecture 3: Principle 2: Proactive Services

Lecture 4: Principle 3: Integrated Services

Lecture 5: Principle 4: Service Efficiency

Lecture 6: Services Examples

Chapter 3: Service Discovery

Lecture 1: Service Discovery Overview

Lecture 2: Define Customer & Job Statement

Lecture 3: Define Job Statement

Lecture 4: Define Job Map & Desired outcomes

Chapter 4: Service Requirements

Lecture 1: Service Requirement introduciton

Lecture 2: Service Requirement -Flows Diagrams

Lecture 3: Data Dictionary

Lecture 4: Data Dictionary Example

Lecture 5: Requirement documentation & Prototype

Lecture 6: Wireframe Sample

Lecture 7: Screen Requirement Sample

Chapter 5: Service Delivery

Lecture 1: Service Development

Lecture 2: Requirement Tracking

Lecture 3: Final Note

Instructors

Anas Boushie
Product & Business Consultant

Rating Distribution

1 stars: 0 votes
2 stars: 0 votes
3 stars: 0 votes
4 stars: 1 votes
5 stars: 2 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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