Hospitality

Hospitality, available at Free, has an average rating of 3.94, with 16 lectures, 5 quizzes, based on 217 reviews, and has 3566 subscribers.

You will learn about Explain the characteristics of hospitality industry Describe the main duties and skills of hospitality professionals working in accommodation, food and beverage and event sectors Explain how to serve the customers and to meet the expectations of the guests in hospitality industry Define the key drivers to customer satisfaction Describe the hospitality service environment issues Understand the importance of culture in hospitality field This course is ideal for individuals who are Persons in Tourism Sector Organisations or Organisations that wish to strenthen their hospitality services It is particularly useful for Persons in Tourism Sector Organisations or Organisations that wish to strenthen their hospitality services.

Enroll now: Hospitality

Summary

Title: Hospitality

Price: Free

Average Rating: 3.94

Number of Lectures: 16

Number of Quizzes: 5

Number of Published Lectures: 16

Number of Published Quizzes: 5

Number of Curriculum Items: 21

Number of Published Curriculum Objects: 21

Original Price: Free

Quality Status: approved

Status: Live

What You Will Learn

Explain the characteristics of hospitality industry
Describe the main duties and skills of hospitality professionals working in accommodation, food and beverage and event sectors
Explain how to serve the customers and to meet the expectations of the guests in hospitality industry
Define the key drivers to customer satisfaction
Describe the hospitality service environment issues
Understand the importance of culture in hospitality field

Who Should Attend

Persons in Tourism Sector Organisations
Organisations that wish to strenthen their hospitality services

Target Audiences

Persons in Tourism Sector Organisations
Organisations that wish to strenthen their hospitality services

This course will introduce students to the specialty area of hospitality business. Students will learn about basic industry special events. Students will gain an understanding of the foundation skills and knowledge needed for a successful career in the world’s largest industry. The course introduces students to the history and main characteristics of the hospitality industry, such as main sectors and services, customer satisfaction and meeting their expectations, communication aspects in a cultural diversity of this industry. Students will also gain an understanding of the relationship between the hospitality industry and the tourism sector, will be informed about the trends of this challenging industry as well as gain an overview of the different skills needed for a career in the hospitality industry. Opportunities to explore specific industry segments in more depth are offered through videos with hospitality professionals.

Course Curriculum

Chapter 1: Introducing hospitality

Lecture 1: History and origin of hospitality

Lecture 2: Definition and characteristics of hospitality industry

Lecture 3: Relationship between the hospitality industry and tourism

Lecture 4: Sources

Chapter 2: Sectors and services in the hospitality industry

Lecture 1: Accommodation sector

Lecture 2: Food and beverage sector

Lecture 3: Recreation and special events

Lecture 4: Sources

Chapter 3: Customer service and their satisfaction inhospitality industry

Lecture 1: The basics of hospitality principles: meeting guest expectations

Lecture 2: Key drivers of guest satisfaction

Lecture 3: Service environment and it’s importance to the quest experience

Chapter 4: Creating the hospitality culture

Lecture 1: Creating hospitality culture: importance of leaders

Lecture 2: Communicating the company culture

Lecture 3: Understanding cultural awareness

Chapter 5: Future trends in the hospitality industry

Lecture 1: Hospitality and the future

Lecture 2: Trends in accommodation sector

Instructors

SB FOCUS project
Interreg South Baltic Programme FOCUS project consortium

Rating Distribution

1 stars: 5 votes
2 stars: 7 votes
3 stars: 32 votes
4 stars: 60 votes
5 stars: 113 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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