Mastering Customer Service
Mastering Customer Service, available at Free, has an average rating of 4, with 19 lectures, based on 31 reviews, and has 467 subscribers.
You will learn about You will learn all about handling customers in the retail market You will obtain tools to handle difficult customers If you are a retail manager or working as an employee for food retail store, clothing, cosmetic, health store or other, you will learn how to master customers Learn about the STAR technique developed for this course in handling customers Learn about the positive aspects of working in the retail industry. Example, learn the STAR methodology in handling customer in the retail industry. This course is ideal for individuals who are Any employee working for the retail industry that wants to improve handling customers. or Any retail store owner, eager to learn new ways of handling customers. or Brand manager that has to prepare material for their staff in handling customer care. It is particularly useful for Any employee working for the retail industry that wants to improve handling customers. or Any retail store owner, eager to learn new ways of handling customers. or Brand manager that has to prepare material for their staff in handling customer care.
Enroll now: Mastering Customer Service
Summary
Title: Mastering Customer Service
Price: Free
Average Rating: 4
Number of Lectures: 19
Number of Published Lectures: 19
Number of Curriculum Items: 19
Number of Published Curriculum Objects: 19
Original Price: Free
Quality Status: approved
Status: Live
What You Will Learn
- You will learn all about handling customers in the retail market
- You will obtain tools to handle difficult customers
- If you are a retail manager or working as an employee for food retail store, clothing, cosmetic, health store or other, you will learn how to master customers
- Learn about the STAR technique developed for this course in handling customers
- Learn about the positive aspects of working in the retail industry.
- Example, learn the STAR methodology in handling customer in the retail industry.
Who Should Attend
- Any employee working for the retail industry that wants to improve handling customers.
- Any retail store owner, eager to learn new ways of handling customers.
- Brand manager that has to prepare material for their staff in handling customer care.
Target Audiences
- Any employee working for the retail industry that wants to improve handling customers.
- Any retail store owner, eager to learn new ways of handling customers.
- Brand manager that has to prepare material for their staff in handling customer care.
Did you know that providing excellent customer service is crucial in the retail industry?
According to HubSpot, 67% of repeat customers are more likely to spend more with a brand due to exceptional customer service. This course is perfect for individuals who aspire to become Superstar Customer Service Heroes. With over two decades of working in the corporate world with a key focus on providing exceptional customer service, Erini, the creator of this course, provides insights and practical strategies that she developed for this one-of-a-kind training program, ensuring that you will be equipped with the tools and knowledge to succeed. Register today for this unique program.
Join this course and become the ultimate Customer Service Star! Learn simple and practical tips on how to handle difficult customers with ease and make them happy. Turn every shopping experience into a joyous memory, making customers want to return time and time again. Whether you’re new to retail or just want to enhance your customer service skills, this course is for you. Sign up today and start your journey to becoming a customer service hero! Embark on this journey and learn about the “STAR” process in handling customers. This is a unique system created for the purpose of this course to help you.
The Art of Handling Customer Service for the Retail Industry: The Key to Retail Success!
#CustomerService #Enterpreneurs #Retail #StarMethodologyRetail #RetailCustomerCareMastery #AdvancedCustomerServiceTechniques
Course Curriculum
Chapter 1: ABOUT
Lecture 1: Introduction
Lecture 2: Learn more about the course "Mastering Customer Service"
Chapter 2: Dive into "Mastering Customer Service"
Lecture 1: Chapter 1: Everything is Energy
Lecture 2: Chapter 2: Introduction to S from the STAR the customer service process
Lecture 3: Chapter 3: Introduction to T from the STAR the customer service process
Lecture 4: Chapter 4: Introduction to A from the STAR the customer service process
Lecture 5: Chapter 5: Introduction to R from the STAR the customer service process
Lecture 6: Chapter 6: Handling Difficult Customers
Lecture 7: Chapter 7: Creating a Positive Customer Experience
Lecture 8: Chapter 8: Understanding Measures of Customer Care Success
Lecture 9: Chapter 9: Scenarios
Lecture 10: Chapter 10: Mastery in Aligning Customer Service with Brand Values
Lecture 11: Chapter 11: Embracing Your Role as a Superstar Customer Service Hero
Chapter 3: Conclusion
Lecture 1: Conclusion: The Pivotal Role of Customer Care
Chapter 4: The Magic of Retail
Lecture 1: The Magic of Retail
Chapter 5: Bonus Chapter
Lecture 1: Bonus Chapter: Harnessing Technology for Next-Level Customer Service
Chapter 6: Message from the instructor
Lecture 1: Message from the instructor.
Chapter 7: New! Case Studies
Lecture 1: New! Case Studies
Chapter 8: Practice Exercises
Lecture 1: Practice Exercises
Instructors
-
Erini Lytrides Michael
Business Consultant
Rating Distribution
- 1 stars: 1 votes
- 2 stars: 0 votes
- 3 stars: 3 votes
- 4 stars: 7 votes
- 5 stars: 20 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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