Service Parts Supply Chains: An Introduction.

Service Parts Supply Chains: An Introduction., available at Free, has an average rating of 4.35, with 28 lectures, 4 quizzes, based on 105 reviews, and has 1949 subscribers.

You will learn about Service preparation, operation, and management of spare parts supply chains Understanding the concepts of forward and reverse flows The functional components driving spare parts supply chains Perspective on the future evolution of these types of supply chains This course is ideal for individuals who are Business and Supply Chain Management students interested in getting a practical understanding of Service Parts Supply Chains. or Supply Chain professionals who would like to take a closer look at the idiosyncrasies of Service Parts. or Anyone curious about the general principles behind spare parts management, and how they end up in the hands of technicians that work in the field, fixing anything from a Radio Base Station, to the crankshaft of a car, or the wifi router in your home. It is particularly useful for Business and Supply Chain Management students interested in getting a practical understanding of Service Parts Supply Chains. or Supply Chain professionals who would like to take a closer look at the idiosyncrasies of Service Parts. or Anyone curious about the general principles behind spare parts management, and how they end up in the hands of technicians that work in the field, fixing anything from a Radio Base Station, to the crankshaft of a car, or the wifi router in your home.

Enroll now: Service Parts Supply Chains: An Introduction.

Summary

Title: Service Parts Supply Chains: An Introduction.

Price: Free

Average Rating: 4.35

Number of Lectures: 28

Number of Quizzes: 4

Number of Published Lectures: 28

Number of Published Quizzes: 4

Number of Curriculum Items: 32

Number of Published Curriculum Objects: 32

Original Price: Free

Quality Status: approved

Status: Live

What You Will Learn

Service preparation, operation, and management of spare parts supply chains
Understanding the concepts of forward and reverse flows
The functional components driving spare parts supply chains
Perspective on the future evolution of these types of supply chains

Who Should Attend

Business and Supply Chain Management students interested in getting a practical understanding of Service Parts Supply Chains.
Supply Chain professionals who would like to take a closer look at the idiosyncrasies of Service Parts.
Anyone curious about the general principles behind spare parts management, and how they end up in the hands of technicians that work in the field, fixing anything from a Radio Base Station, to the crankshaft of a car, or the wifi router in your home.

Target Audiences

Business and Supply Chain Management students interested in getting a practical understanding of Service Parts Supply Chains.
Supply Chain professionals who would like to take a closer look at the idiosyncrasies of Service Parts.
Anyone curious about the general principles behind spare parts management, and how they end up in the hands of technicians that work in the field, fixing anything from a Radio Base Station, to the crankshaft of a car, or the wifi router in your home.

FULL COURSE DESCRIPTION

Spare parts have been around since humans invented things that break and need to be replaced. Service parts supply chains deliver spare parts management as a service. They are an integral part of any hardware based operation, regardless of the industry in question, that do not always get the attention they deserve. Service Parts must be delivered to the customer, and faulty units must often be returned in order to be repaired or otherwise processed. Therefore this area of Supply Chain Management is especially fascinating as it faces challenges from a forward as well as a reverse logistics perspective.

In this course you will learn the basic operational principles of service parts supply chains:

What they are, their key functions, and how they fit into supply chains in general.
The drivers behind the decision to outsource service parts to an external service provider.
The main steps involved in preparing for the delivery of the service, from contract analysis, to logistic design, through to system modeling and inventory dimensioning.
The approach to service implementation and how service delivery and operations works, including order intake, warehousing and distribution, and repair.
How to go about managing a service parts supply chain, covering strategy, demand and supply integration, or cost management.
A glimpse into the new technologies that are already making their way into service parts supply chains around the world.

BONUS MATERIALS

The course includes three .pdf files with an overview of service preparation, service delivery and operations, and managing the service parts supply chain. You can download these files for your archives, and to keep the big picture in mind as we explore each section.

Course Curriculum

Chapter 1: Welcome and Introduction

Lecture 1: Welcome and Course Structure

Lecture 2: Introduction to Supply Chains

Lecture 3: Service Parts Supply Chains

Lecture 4: The Question of Outsourcing

Chapter 2: Service Preparation

Lecture 1: Service Preparation Overview

Lecture 2: Analyze the Contract

Lecture 3: Due Diligence

Lecture 4: Design the Logistics Network

Lecture 5: Verify the Service Part Lifecycle

Lecture 6: Check Trade Compliance

Lecture 7: Perform System Modeling

Lecture 8: Dimension and Acquire Inventory

Lecture 9: Setup Logistics and Systems

Lecture 10: Transfer Assets and Verify Setup

Chapter 3: Service Delivery and Operations

Lecture 1: Service Delivery and Operations Overview

Lecture 2: Transition and Transformation

Lecture 3: Order Intake

Lecture 4: Inventory Management

Lecture 5: Warehouse Outbound and Inbound

Lecture 6: Distribution

Lecture 7: Return and Repair

Lecture 8: Ecology and Business Continuity Management

Chapter 4: Managing the Service Parts Supply Chain

Lecture 1: Strategy and Organization

Lecture 2: Demand and Supplier Management

Lecture 3: Customer Management

Lecture 4: Supply Chain Analytics and Performance

Chapter 5: A Glimpse into the Next Generation Supply Chain

Lecture 1: Next Generation Service Parts

Chapter 6: Summary and Closing Remarks

Lecture 1: Summary and Closing Remarks

Instructors

Alexander Martinez-Kocmann
'Experienced ICT and Supply Chain Professional'

Rating Distribution

1 stars: 1 votes
2 stars: 1 votes
3 stars: 19 votes
4 stars: 35 votes
5 stars: 49 votes

Frequently Asked Questions

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You can view and review the lecture materials indefinitely, like an on-demand channel.

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