Operations Management: Management of Quality
Operations Management: Management of Quality, available at $49.99, has an average rating of 4.85, with 31 lectures, 1 quizzes, based on 157 reviews, and has 9932 subscribers.
You will learn about Identify the key differences between quality in manufacturing and service operations. Match quality performance objectives with indicators that are normally used as their measure. Identify quality management principles. Match phases of the transformation model with quality management activities that are typically carried out at each phase. This course is ideal for individuals who are Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organization It is particularly useful for Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organization.
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Summary
Title: Operations Management: Management of Quality
Price: $49.99
Average Rating: 4.85
Number of Lectures: 31
Number of Quizzes: 1
Number of Published Lectures: 31
Number of Published Quizzes: 1
Number of Curriculum Items: 37
Number of Published Curriculum Objects: 37
Original Price: $22.99
Quality Status: approved
Status: Live
What You Will Learn
- Identify the key differences between quality in manufacturing and service operations.
- Match quality performance objectives with indicators that are normally used as their measure.
- Identify quality management principles.
- Match phases of the transformation model with quality management activities that are typically carried out at each phase.
Who Should Attend
- Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organization
Target Audiences
- Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organization
The course on Management of Qualityis part of the Operations Management Training Program which includes a number of eight sections also presented as individual courses for your convenience.
Quality is an essential ingredient for any successful company. A company with quality products and services takes the time to get to know its customers and their expectations. When a company stops being committed to quality, it starts losing customers. In order to meet customers’ expectations, a company must make quality a key concern at every stage of operations. From production to delivery and beyond, everyone in the company must be committed to the pursuit of quality.
Quality is a complex term. It can refer to how well a product or service meets a company’s own quality standards. Or it can refer to how well a company’s product or service satisfies its customers. If its customers are unhappy, a company will find it difficult to survive in the marketplace. For a quality management strategy to succeed, a company’s quality standards must be aligned with its customers’ quality expectations.
There are many different quality management strategies, and these can vary from organization to organization. Some quality management concepts and practices have been simplified in this course, for training purposes. Products and services are usually associated with manufacturing and service industries respectively. However, in this course, the term “product” is often used to represent “services” as well, to avoid redundancy.
Quality is crucial to manufacturing and service industries. All organizations need to set quality performance metrics and measure the performance of their products, services, and processes on an ongoing basis. Quality management has evolved over many years. It’s based on a number of key principles, which stress the vital role of suppliers, organization leaders, and customers in any quality initiative.
When implementing a quality management strategy, companies can use many tools, including the transformation model and Lean Six Sigma. All these tools have the same ultimate goal – delivering quality to the customer.
This course covers many quality management principles, techniques, and tools that can be applied in service or manufacturing organizations. All employees must understand and be committed to the organization’s quality management strategy. By preparing for excellence, monitoring quality, and continuously improving, an organization can become a quality leader.
That’s it! Now go ahead and push that “Take this course” button, and see you on the inside!
Course Curriculum
Chapter 1: Management of Quality
Lecture 1: Course Overview
Lecture 2: Effective Learning
Lecture 3: FAQs
Lecture 4: Program Overview
Lecture 5: Quality in Manufacturing and Service Operations
Lecture 6: Differences in Quality between Manufacturing and Service Operations
Lecture 7: What is Quality?
Lecture 8: The Science of Better Learning
Lecture 9: Benefits of Quality Management
Lecture 10: Quality in Manufacturing and Services
Lecture 11: Quality Performance Objectives and Measures
Lecture 12: Measurement of Quality Performance
Lecture 13: Quality Performance Indicators
Lecture 14: Measuring Quality Performance
Lecture 15: Quality Performance Indicators
Lecture 16: Quality Management Principles
Lecture 17: Quality Management Principles
Lecture 18: Principles of Quality Management
Lecture 19: The Role of Quality Principles
Lecture 20: Quality Principles
Lecture 21: Transformation Model and Quality Management
Lecture 22: Transformation Model
Lecture 23: Quality Management Transformation Model
Lecture 24: Quality Management Strategies
Lecture 25: Transformation Model: Input Phase
Lecture 26: Transformation Model: Processing Phase
Lecture 27: Transformation Model: Output Phase
Lecture 28: Customer Satisfaction
Lecture 29: Other Quality Strategies
Lecture 30: Management of Quality in Operations
Lecture 31: What's next?
Instructors
-
Sorin Dumitrascu
Management trainer
Rating Distribution
- 1 stars: 5 votes
- 2 stars: 4 votes
- 3 stars: 36 votes
- 4 stars: 41 votes
- 5 stars: 71 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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