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All You Need to Know About ServiceNow Administration

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All You Need to Know About ServiceNow Administration, available at $94.99, has an average rating of 4.53, with 77 lectures, 9 quizzes, based on 2125 reviews, and has 8640 subscribers.

You will learn about Get knowledge on configuring processes Have Knowledge on ServiceNow platform to complete the ServiceNow System Administrator Certification Exam Comprehend the Admin activities in ServiceNow Understand Basic ITSM Processes Understand the Basic User Interface and Navigation in ServiceNow Create Tables, Fields, Form Layouts, Views Create and Administer Users, Groups and Roles Understand Different Types of Dictionaries/Fields Import Data into ServiceNow Tables Configure Application Menus and Modules Understand Basic Configurations – UI Policies, Client Scripts, UI Actions, Business Rules, ACLs and SLAs Build Service Catalogs, Record Producers, Order Guides and Workflows Create Reports and Dashboards Knowledge Management Trigger Email Notifications and Events Migrate Customizations from one instance to Other through Update Sets This course is ideal for individuals who are People who are looking for ServiceNow System Administrator Certification or Anyone who wants to become ServiceNow Administrator or ServiceNow Developer or Those who are starting their career in ServiceNow It is particularly useful for People who are looking for ServiceNow System Administrator Certification or Anyone who wants to become ServiceNow Administrator or ServiceNow Developer or Those who are starting their career in ServiceNow.

Enroll now: All You Need to Know About ServiceNow Administration

Summary

Title: All You Need to Know About ServiceNow Administration

Price: $94.99

Average Rating: 4.53

Number of Lectures: 77

Number of Quizzes: 9

Number of Published Lectures: 76

Number of Published Quizzes: 9

Number of Curriculum Items: 88

Number of Published Curriculum Objects: 87

Original Price: ₹6,500

Quality Status: approved

Status: Live

What You Will Learn

  • Get knowledge on configuring processes
  • Have Knowledge on ServiceNow platform to complete the ServiceNow System Administrator Certification Exam
  • Comprehend the Admin activities in ServiceNow
  • Understand Basic ITSM Processes
  • Understand the Basic User Interface and Navigation in ServiceNow
  • Create Tables, Fields, Form Layouts, Views
  • Create and Administer Users, Groups and Roles
  • Understand Different Types of Dictionaries/Fields
  • Import Data into ServiceNow Tables
  • Configure Application Menus and Modules
  • Understand Basic Configurations – UI Policies, Client Scripts, UI Actions, Business Rules, ACLs and SLAs
  • Build Service Catalogs, Record Producers, Order Guides and Workflows
  • Create Reports and Dashboards
  • Knowledge Management
  • Trigger Email Notifications and Events
  • Migrate Customizations from one instance to Other through Update Sets

Who Should Attend

  • People who are looking for ServiceNow System Administrator Certification
  • Anyone who wants to become ServiceNow Administrator or ServiceNow Developer
  • Those who are starting their career in ServiceNow

Target Audiences

  • People who are looking for ServiceNow System Administrator Certification
  • Anyone who wants to become ServiceNow Administrator or ServiceNow Developer
  • Those who are starting their career in ServiceNow

This is a beginner-level training course for ServiceNow. With a duration of more than 11 hours, split into 9 sections, the course covers the topics that are required for ServiceNow admin certification.

For the instructions in this training course, the latest Vancouver Version is used and training will be in the latest Next Experience (UI 16 – Polaris).

All topics starting from table creation to building a workflow are covered in this course. An in-depth knowledge is provided at places wherever required, like Service Catalogs.

After completing this course and having good knowledge of the topics taught in this course, I believe, you will be able to complete the admin certification in ServiceNow with little preparation.

I have started the training from the basics, so, even if you are not aware of all the ITIL concepts, you will be able to understand this course on ServiceNow. But, having knowledge of IT principles would be helpful.

Once you successfully complete this course, you should be able to:

  • Get knowledge on configuring processes from scratch

  • Have Knowledge of the ServiceNow platform to complete the ServiceNow System Administrator Certification Exam

  • Comprehend the Admin activities in ServiceNow

  • Understand Basic ITSM Processes

  • Understand the Basic User Interface and Navigation in ServiceNow

  • Create Tables, Fields, Form Layouts, Views

  • Understand the core working of ServiceNow – Tables and Records

  • Create and Administer Users, Groups and Roles

  • Understand Different Types of Dictionaries/Fields

  • Import Data into ServiceNow Tables

  • Configure Application Menus and Modules

  • Understand Basic Configurations – UI Policies, Client Scripts, UI Actions, Business Rules

  • Create Security rules (ACL) to restrict user access

  • Define Service Level Agreements in ServiceNow

  • Build Service Catalog Items, Record Producers, and Order Guides

  • Build Workflow to automate processes.

  • Create different Reports and add them to Dashboards in ServiceNow

  • Have a clear idea of Knowledge Management

  • Trigger Email Notifications and Events

  • Migrate Customizations from one instance to Another through Update Sets

I always believe in student satisfaction, if you have any questions on ServiceNow, feel free to post your question in the Q&A section, and I will surely respond 🙂

Course Curriculum

Chapter 1: Introduction to ServiceNow

Lecture 1: Introduction

Lecture 2: Walkthrough of Udemy

Lecture 3: What is ServiceNow

Lecture 4: Release Cycle

Lecture 5: Instances

Lecture 6: Useful Links

Lecture 7: Get Your Own Developer Instance (PDI)

Lecture 8: Tables and Records

Chapter 2: Basics of ServiceNow

Lecture 1: Introduction

Lecture 2: Basic Components

Lecture 3: Versions of User Interfaces

Lecture 4: UI 16 vs Next Experience

Lecture 5: Forms

Lecture 6: Personalization Vs Configuration

Lecture 7: Lists

Lecture 8: Searches

Lecture 9: Filters, Breadcrumbs, Condition Builder

Chapter 3: User Administration

Lecture 1: Introduction

Lecture 2: Types of Users

Lecture 3: Users, Groups, and Roles

Lecture 4: Impersonation

Lecture 5: LDAP

Chapter 4: Tables & Columns

Lecture 1: Tables & Columns – Introduction

Lecture 2: Tables in Old way (Excel)

Lecture 3: Tables in ServiceNow

Lecture 4: Types of Columns

Lecture 5: Dictionaries

Lecture 6: Deeper understanding of tables

Lecture 7: Update Sets

Lecture 8: Plugins

Lecture 9: Custom Applications (Scoped)

Lecture 10: Tables and Column Names

Lecture 11: Data Import – Process

Lecture 12: Data Import

Chapter 5: Core Configurations

Lecture 1: Core Configurations – Introduction

Lecture 2: Customizations Vs Configuration Vs Personalization

Lecture 3: Scripting In SerivceNow

Lecture 4: UI Policies

Lecture 5: Client Script

Lecture 6: UI Action

Lecture 7: Business Rules

Lecture 8: Data Policies

Lecture 9: Script Includes

Lecture 10: Which One to Use

Lecture 11: Server & Client Objects

Chapter 6: General Configurations

Lecture 1: General Configurations – Introduction

Lecture 2: Application Menus

Lecture 3: Access Controls (ACL's)

Lecture 4: Events and Notifications

Lecture 5: SLA, OLA, UC

Lecture 6: Workflows

Lecture 7: Flow Designers

Lecture 8: System Properties

Lecture 9: System Diagnostics

Chapter 7: Core ITSM Applications

Lecture 1: Core ITSM Applications – Overview

Lecture 2: Overview of Incident, Problem, Change, CMDB

Lecture 3: Service Catalogs – Basics

Lecture 4: Service Catalogs – Catalog Items and Order Guides

Lecture 5: Service Catalogs – Record Producers

Lecture 6: Knowledge Management

Lecture 7: Reports

Lecture 8: Dashboards

Lecture 9: Sharing and Scheduling Reports

Lecture 10: History of Reporting

Chapter 8: Custom application

Lecture 1: Overview of the section

Lecture 2: What We are Building

Lecture 3: Requirements Analysis

Lecture 4: Create Application and Tables

Lecture 5: Phase 1 – Dictionaries, Layouts, Number Prefix

Lecture 6: Phase 1 – User Management and Access

Lecture 7: Phase 1 – Record Producer and Front End changes

Lecture 8: Phase 2 – UI Actions, Notificaation, Business rule

Lecture 9: Phase 2 – Flow

Lecture 10: Testing and Troubleshooting

Lecture 11: Reporting (Visualizations)

Lecture 12: Thank You

Instructors

Rating Distribution

  • 1 stars: 23 votes
  • 2 stars: 55 votes
  • 3 stars: 308 votes
  • 4 stars: 830 votes
  • 5 stars: 909 votes

Frequently Asked Questions


How long do I have access to the course materials?


You can view and review the lecture materials indefinitely, like an on-demand channel.


Can I take my courses with me wherever I go?


Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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