Power of Customer Support Department
Power of Customer Support Department, available at Free, has an average rating of 4.55, with 23 lectures, 4 quizzes, based on 130 reviews, and has 2147 subscribers.
You will learn about Existing & New Support Employees will learn about the various Career option available in the Customer Support Department right from joining as a Customer Support Agent to the level of Customer Support Manager/Customer Support Director Employees will learn how they become Voice of the Customer for the Organization Organization will learn about the Mission & Vision of the Customer Support Department Employees & Organization will learn the various Stages of Customer Support Department Employees & Organization will learn how Agent Interactions impacts Customer Lifetime value Employees will learn the skill set required to make a powerful interaction Organizations will learn why the Customer Support Department is not a COST center instead it is a VALUE Center and invest in Customer Support Training & technologies to provide an Exceptional & Quality service to their clients This course is ideal for individuals who are New & Existing people who would like to make a career in Support Department or Organizations who would like to know why a Customer Support Department is needed or New & Existing Support Managers who would like to know various Support Stages or New & Existing Customer Support Agent who would like to know how to build a powerful Interaction with the customer It is particularly useful for New & Existing people who would like to make a career in Support Department or Organizations who would like to know why a Customer Support Department is needed or New & Existing Support Managers who would like to know various Support Stages or New & Existing Customer Support Agent who would like to know how to build a powerful Interaction with the customer.
Enroll now: Power of Customer Support Department
Summary
Title: Power of Customer Support Department
Price: Free
Average Rating: 4.55
Number of Lectures: 23
Number of Quizzes: 4
Number of Published Lectures: 23
Number of Published Quizzes: 4
Number of Curriculum Items: 27
Number of Published Curriculum Objects: 27
Original Price: Free
Quality Status: approved
Status: Live
What You Will Learn
- Existing & New Support Employees will learn about the various Career option available in the Customer Support Department right from joining as a Customer Support Agent to the level of Customer Support Manager/Customer Support Director
- Employees will learn how they become Voice of the Customer for the Organization
- Organization will learn about the Mission & Vision of the Customer Support Department
- Employees & Organization will learn the various Stages of Customer Support Department
- Employees & Organization will learn how Agent Interactions impacts Customer Lifetime value
- Employees will learn the skill set required to make a powerful interaction
- Organizations will learn why the Customer Support Department is not a COST center instead it is a VALUE Center and invest in Customer Support Training & technologies to provide an Exceptional & Quality service to their clients
Who Should Attend
- New & Existing people who would like to make a career in Support Department
- Organizations who would like to know why a Customer Support Department is needed
- New & Existing Support Managers who would like to know various Support Stages
- New & Existing Customer Support Agent who would like to know how to build a powerful Interaction with the customer
Target Audiences
- New & Existing people who would like to make a career in Support Department
- Organizations who would like to know why a Customer Support Department is needed
- New & Existing Support Managers who would like to know various Support Stages
- New & Existing Customer Support Agent who would like to know how to build a powerful Interaction with the customer
-
Introduction to Customer Support: This section will introduce you to the fundamentals of customer support, its importance in business, and the role of a support center. You’ll learn about the different types of support centers and their functions, such as help desks, service desks, and call centers. You’ll also learn about the skills and qualities required to be an effective support agent.
-
A career in Customer Support: This section will give you an overview of the different roles available in the customer support department, such as customer support representative, technical support representative, customer service manager, and more. You’ll learn about the responsibilities and requirements for each role, as well as the career paths and opportunities available for advancement.
-
Customer Support Maturity Stage: This section will cover the various stages of maturity that a customer support center goes through, from the initial setup to the fully optimized and mature stage. You’ll learn about the challenges and opportunities that arise at each stage, and how to overcome them.
-
Impact of Customer Support Interaction: In this section, you’ll learn about the critical role that customer support interactions play in shaping a customer’s experience with a business. You’ll learn about the factors that influence customer lifetime value, such as customer satisfaction, loyalty, and retention.
Overall, this course will provide you with a comprehensive understanding of customer support, its importance in business, and the skills and tools required to excel in this field. Whether you’re looking to start a career in customer support or improve your existing skills, this course will give you the knowledge and confidence you need to succeed.
Course Curriculum
Chapter 1: Introduction of the Trainer – Govindraj Shetty
Lecture 1: About Govindraj Shetty
Chapter 2: Introduction to Customer Support
Lecture 1: Role of the Customer Support Center
Lecture 2: Type of Customer Support Team
Lecture 3: Channels in Customer Support
Lecture 4: Top 6 Mission & Vision of Customer Support
Lecture 5: How to Act as a VOC for the Company
Chapter 3: Career in Customer Support
Lecture 1: Operation Team & It's Roles & Responsibility
Lecture 2: Hiring & Recruitment Team & It's Roles & Responsibility
Lecture 3: Training Team & It's Roles & Responsibility
Lecture 4: Quality Team & It's Roles & Responsibility
Lecture 5: Workforce Management & It's Roles & Responsibility
Chapter 4: Customer Support Maturity Stage
Lecture 1: Tactical Stage
Lecture 2: Strategic Stage – Customer Centric
Lecture 3: Lecture 14 Strategic Stage – Business Centric
Chapter 5: Impact of Customer Support Interaction
Lecture 1: Business Objective of any Company
Lecture 2: Contact Center Global Survey
Lecture 3: Role of Support Agent in Customer Retention
Lecture 4: Impact of Interaction on Customer Lifetime value
Lecture 5: Impact of Customer Experience communication on Customer Life time value
Lecture 6: Support Attributes that Impacts Customer Interactions
Lecture 7: How to make an Interaction Powerful
Lecture 8: Important Skill set required by the Support Agents
Lecture 9: 21) How to Handle Complaints & irate customer
Instructors
-
Govindraj Shetty
Principal Trainer – The Customer Support School
Rating Distribution
- 1 stars: 1 votes
- 2 stars: 4 votes
- 3 stars: 21 votes
- 4 stars: 40 votes
- 5 stars: 64 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
You may also like
- Digital Marketing Foundation Course
- Google Shopping Ads Digital Marketing Course
- Multi Cloud Infrastructure for beginners
- Master Lead Generation: Grow Subscribers & Sales with Popups
- Complete Copywriting System : write to sell with ease
- Product Positioning Masterclass: Unlock Market Traction
- How to Promote Your Webinar and Get More Attendees?
- Digital Marketing Courses
- Create music with Artificial Intelligence in this new market
- Create CONVERTING UGC Content So Brands Will Pay You More
- Podcast: The top 8 ways to monetize by Podcasting
- TikTok Marketing Mastery: Learn to Grow & Go Viral
- Free Digital Marketing Basics Course in Hindi
- MailChimp Free Mailing Lists: MailChimp Email Marketing
- Automate Digital Marketing & Social Media with Generative AI
- Google Ads MasterClass – All Advanced Features
- Online Course Creator: Create & Sell Online Courses Today!
- Introduction to SEO – Basic Principles of SEO
- Affiliate Marketing For Beginners: Go From Novice To Pro
- Effective Website Planning Made Simple