Customer Health Scoring with Template for Customer Success

Customer Health Scoring with Template for Customer Success, available at Free, has an average rating of 4.2, with 12 lectures, based on 28 reviews, and has 265 subscribers.

You will learn about 1. Fundamental principles of Customer Health Scoring used by the most innovative companies in the world. The best practices of customer success and sales 2. Discover four main pillars of Customer Health Score: product usage, support scoring, sentiment, customer advocacy 3. Overview of the 30 crucial metrics for customer success for data-driven decisions (MAU, DAU, WAU, NPS – Net Promoter Score, activation trigger(s) / TTV…) 4. The primary formulas for customer health scoring include weighted average, point-based sum, downscaling, etc. 5. Practical advice and example setup of objects, fields, and pipeline of your Salesforce or HubSpot CRM system for efficient CSM without additional tooling Take advantage of our ready-made models to capture and make sense of all the details, so you can spend more time growing customers and reducing churn This course is ideal for individuals who are This course is ideal for Head of customer success, Lead of customer success, customer success managers, Head of sales and sales managers, customer service managers, analytics and business owners who want to improve customer engagement and loyalty. or This course is designed to provide a comprehensive understanding of the customer health score and its application in business. The course begins with an introduction to the concept of customer health scoring, its significance, and its impact on customer retention and growth. or The course includes a step-by-step template for calculating and tracking customer health scores, as well as practical examples and case studies to demonstrate how other businesses have successfully implemented this methodology. You will also learn best practices for communicating and utilizing customer health scores within your organization. or By the end of the course, you will have a clear understanding of customer health scores and their role in driving customer retention and growth. You will be equipped with the knowledge and tools necessary to implement a customer health scoring program in your own business. It is particularly useful for This course is ideal for Head of customer success, Lead of customer success, customer success managers, Head of sales and sales managers, customer service managers, analytics and business owners who want to improve customer engagement and loyalty. or This course is designed to provide a comprehensive understanding of the customer health score and its application in business. The course begins with an introduction to the concept of customer health scoring, its significance, and its impact on customer retention and growth. or The course includes a step-by-step template for calculating and tracking customer health scores, as well as practical examples and case studies to demonstrate how other businesses have successfully implemented this methodology. You will also learn best practices for communicating and utilizing customer health scores within your organization. or By the end of the course, you will have a clear understanding of customer health scores and their role in driving customer retention and growth. You will be equipped with the knowledge and tools necessary to implement a customer health scoring program in your own business.

Enroll now: Customer Health Scoring with Template for Customer Success

Summary

Title: Customer Health Scoring with Template for Customer Success

Price: Free

Average Rating: 4.2

Number of Lectures: 12

Number of Published Lectures: 12

Number of Curriculum Items: 12

Number of Published Curriculum Objects: 12

Original Price: Free

Quality Status: approved

Status: Live

What You Will Learn

• 1. Fundamental principles of Customer Health Scoring used by the most innovative companies in the world. The best practices of customer success and sales
• 2. Discover four main pillars of Customer Health Score: product usage, support scoring, sentiment, customer advocacy
• 3. Overview of the 30 crucial metrics for customer success for data-driven decisions (MAU, DAU, WAU, NPS – Net Promoter Score, activation trigger(s) / TTV…)
• 4. The primary formulas for customer health scoring include weighted average, point-based sum, downscaling, etc.
• 5. Practical advice and example setup of objects, fields, and pipeline of your Salesforce or HubSpot CRM system for efficient CSM without additional tooling
• Take advantage of our ready-made models to capture and make sense of all the details, so you can spend more time growing customers and reducing churn

Who Should Attend

• This course is ideal for Head of customer success, Lead of customer success, customer success managers, Head of sales and sales managers, customer service managers, analytics and business owners who want to improve customer engagement and loyalty.
• This course is designed to provide a comprehensive understanding of the customer health score and its application in business. The course begins with an introduction to the concept of customer health scoring, its significance, and its impact on customer retention and growth.
• The course includes a step-by-step template for calculating and tracking customer health scores, as well as practical examples and case studies to demonstrate how other businesses have successfully implemented this methodology. You will also learn best practices for communicating and utilizing customer health scores within your organization.
• By the end of the course, you will have a clear understanding of customer health scores and their role in driving customer retention and growth. You will be equipped with the knowledge and tools necessary to implement a customer health scoring program in your own business.

Target Audiences

• This course is ideal for Head of customer success, Lead of customer success, customer success managers, Head of sales and sales managers, customer service managers, analytics and business owners who want to improve customer engagement and loyalty.
• This course is designed to provide a comprehensive understanding of the customer health score and its application in business. The course begins with an introduction to the concept of customer health scoring, its significance, and its impact on customer retention and growth.
• The course includes a step-by-step template for calculating and tracking customer health scores, as well as practical examples and case studies to demonstrate how other businesses have successfully implemented this methodology. You will also learn best practices for communicating and utilizing customer health scores within your organization.
• By the end of the course, you will have a clear understanding of customer health scores and their role in driving customer retention and growth. You will be equipped with the knowledge and tools necessary to implement a customer health scoring program in your own business.