Attracting and Retaining CX and UX Talent

Attracting and Retaining CX and UX Talent, available at $19.99, with 50 lectures.

You will learn about What CX and UX are, and what tasks practitioners do How to assess candidates correctly so you're not hiring the wrong person into an important job Hints in your job description that tell us working there is pretty awful and to be avoided Why CX/UX workers are often flight risks Rules for creating great CX/UX jobs This course is ideal for individuals who are HR professionals and consultants or Recruiters, staffing agents, and talent sourcers or Hiring managers for CX and UX jobs, especially those who do not have experience working in CX or UX. It is particularly useful for HR professionals and consultants or Recruiters, staffing agents, and talent sourcers or Hiring managers for CX and UX jobs, especially those who do not have experience working in CX or UX.

Enroll now: Attracting and Retaining CX and UX Talent

Summary

Title: Attracting and Retaining CX and UX Talent

Price: $19.99

Number of Lectures: 50

Number of Published Lectures: 50

Number of Curriculum Items: 50

Number of Published Curriculum Objects: 50

Original Price: $19.99

Quality Status: approved

Status: Live

What You Will Learn

What CX and UX are, and what tasks practitioners do
How to assess candidates correctly so you're not hiring the wrong person into an important job
Hints in your job description that tell us working there is pretty awful and to be avoided
Why CX/UX workers are often flight risks
Rules for creating great CX/UX jobs

Who Should Attend

HR professionals and consultants
Recruiters, staffing agents, and talent sourcers
Hiring managers for CX and UX jobs, especially those who do not have experience working in CX or UX.

Target Audiences

HR professionals and consultants
Recruiters, staffing agents, and talent sourcers
Hiring managers for CX and UX jobs, especially those who do not have experience working in CX or UX.

Training Program Description:

Come and learn enough about CX and UX, its workers, and its processes so that you can improve your ability to attract and retain great talent. You’ll be able to create better jobs. You’ll be able to recognize what typically goes wrong at companies that make CX workers never apply, or make them very likely to quit your company.

Your company imagines it sells software, services, or goods. But ultimately you sell your talent, the people who work at your company. If you hire the wrong people, there’s only so good your products and services can be. If processes are broken or culture is suffering, there’s only so good your products and services can be.

An example of one disconnect is how you want to assess CX/UX abilities before hiring us… must be a great researcher, must have years of UX experience, must show proficiency in information architecture. But then so many jobs want us to hold workshops where “everybody can do the UX.” Nobody assessed workshop attendees’ UX-related abilities. Product doesn’t hold workshops to have everybody guess at and vote on their favorite product roadmap. Engineers don’t have a sticky note festival so we can all decide the technical architecture together. Something is very broken at the company when we allow unqualified people to make decisions in a specialized domain.

It’s extremely important to invest some time now in understanding what CX and UX are, who does them, how, why, and how so qualified candidates are more likely to apply and stay.

This training is completely free. Over 8 hours of content, information, and advice are broken into 50 videos.

Certificates and PDUs

Once you have watched 100% of the video content, you can get a free Certificate of Completion. Or go for our free exam, and get your “Specialist in Attracting and Retaining CX & UX Talent“ Certificate (or a certificate of completion if you don’t want to take the exam).

Delta CX is a SHRM Recertification Provider. If you complete this course and get our Completion or Specialist Certificate, you will qualify for 8 PDUs from SHRM.

More On YouTube

Subscribe to the Delta CX YouTube channel. We’re live 2-4 times a week with fresh content around CX and UX. Tuesdays are Office Hours/Ask Me Anything… please come and ask your questions!

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: What Are CX and UX? Part 1 of 2

Lecture 3: What Are CX and UX? Part 2 of 2

Lecture 4: CX Maturity

Chapter 2: CX Tasks

Lecture 1: Common Processes

Lecture 2: What About "Empathy"?

Lecture 3: Audits and Analyses

Lecture 4: CX Research, Part 1 of 2

Lecture 5: CX Research, Part 2 of 2

Lecture 6: Content Strategy

Lecture 7: Information Architecture

Lecture 8: Interaction Design

Lecture 9: Visual Design

Lecture 10: Accessibility

Lecture 11: What Tools Do We Use?

Lecture 12: CX Education – Where Do We Learn This?

Lecture 13: What Is Outside Our Tasks?

Chapter 3: Busting Myths

Lecture 1: Hiring Myths – Busted! Part 1 of 2

Lecture 2: Hiring Myths – Busted! Part 2 of 2

Lecture 3: Aspirologies™: Not CX Processes But Pretending to Be, Part 1 of 3

Lecture 4: Aspirologies™, Part 2 of 3

Lecture 5: Aspirologies™, Part 3 of 3

Chapter 4: CX Roles, Levels, and Titles

Lecture 1: Problems With Current Roles and Titles

Lecture 2: 5 CX Roles and Their Seniority/Levels

Lecture 3: How Many Jobs Can We Make One Person Do?

Lecture 4: Building The CX Department

Lecture 5: Contractor, Freelancer, and Employee Pay

Chapter 5: Describing Bad Jobs

Lecture 1: Mind The Gate

Lecture 2: Hidden Messages in Job Descriptions and Applications, Part 1 of 2

Lecture 3: Hidden Messages in Job Descriptions and Applications, Part 2 of 2

Lecture 4: Descriptions of Bad Jobs, Part 1 of 3

Lecture 5: Descriptions of Bad Jobs, Part 2 of 3

Lecture 6: Descriptions of Bad Jobs, Part 3 of 3

Lecture 7: And Then There's This Company

Chapter 6: Why CX Are Flight Risks

Lecture 1: Company Culture, Part 1 of 2

Lecture 2: Company Culture, Part 2 of 2

Lecture 3: Why We're Flight Risks Or Quitting

Lecture 4: Blocking The Way In

Chapter 7: Improving The Candidate Experience

Lecture 1: Improving The Candidate Experience

Lecture 2: Job Applications

Chapter 8: Assessing Candidates

Lecture 1: Correctly Assessing Candidates

Lecture 2: Reviewing Candidates' Resumes/CVs/LinkedIn

Lecture 3: Reviewing Candidates' Portfolios

Lecture 4: Personality Tests and Assessment Tests

Lecture 5: "Design Challenges" and Homework, Part 1 of 2

Lecture 6: "Design Challenges" and Homework, Part 2 of 2

Chapter 9: Rules For Creating Jobs

Lecture 1: Rules For Creating Jobs

Chapter 10: Interns and Apprentices

Lecture 1: Interns and Apprentices, Part 1 of 2

Lecture 2: Interns and Apprentices, Part 2 of 2

Chapter 11: Conclusion

Lecture 1: Conclusion and How To Get Your Certificate

Instructors

Debbie Levitt
The Mary Poppins of CX/UX. Strategy, research, design.

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Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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