Hospitality Masterclass: Luxury Front Office

Hospitality Masterclass: Luxury Front Office, available at $19.99, has an average rating of 4.62, with 17 lectures, based on 60 reviews, and has 204 subscribers.

You will learn about Front Office Department Essentials Roles in the Front Office Department Stages of Reservation Process Check-in Check-out Complaint Handling Communication skills Hospitality Luxury Standards Tips for career growth Tips for successful interview This course is ideal for individuals who are Hotel Front Office Team or Hospitality Students It is particularly useful for Hotel Front Office Team or Hospitality Students.

Enroll now: Hospitality Masterclass: Luxury Front Office

Summary

Title: Hospitality Masterclass: Luxury Front Office

Price: $19.99

Average Rating: 4.62

Number of Lectures: 17

Number of Published Lectures: 17

Number of Curriculum Items: 17

Number of Published Curriculum Objects: 17

Original Price: $49.99

Quality Status: approved

Status: Live

What You Will Learn

Front Office Department Essentials
Roles in the Front Office Department
Stages of Reservation Process
Check-in
Check-out
Complaint Handling
Communication skills
Hospitality Luxury Standards
Tips for career growth
Tips for successful interview

Who Should Attend

Hotel Front Office Team
Hospitality Students

Target Audiences

Hotel Front Office Team
Hospitality Students

I am Antonio Cannavò, Front Office Manager at Villa Sant’Andrea, a Belmond Hotel.

In this Masterclass I give you my perspective as a Manager of a 5 Star Luxury Hotel, teach you the hospitality and front office fundamentals, give you a clear vision on how to improve your skills, your career and your workplace.

We will cover techniques can help you turn problems into opportunities and take a look at some of the best guest experience skills you should possess to surprise and delight your guests.

As hospitality professional you need to be able to effectively communicate with guests from all over the world, understand their needs, and provide them with the information and assistance they require. We’ll discuss on how you’ll benefit from having great communication skills as a hospitality professional, and how to develop your broader hospitality skill set.

This course is designed for anybody who wants to learn about luxury hospitality, make the difference with people or strategic thinking. It’s applicable for young professionals, young managers, but it also applies to senior managers.

Hospitality is changing in such profound ways. If you are not going to remain a lifelong learner, it’s going to be very hard to keep up.

After taking this class, I hope you emerge a better leader, a better person, a better thinker, a better listener, a better analyzer of problems.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Chapter 2: Meet the Instructor

Lecture 1: Meet the Instructor

Chapter 3: Redefining Luxury in the Hotel Industry

Lecture 1: Redefining Luxury in the Hotel Industry

Chapter 4: Front Office Department

Lecture 1: Front Office Department

Chapter 5: Front Office Organisation Chart

Lecture 1: Front Office Organisation Chart

Chapter 6: Stages of Reservation Process + RolePlay

Lecture 1: Stages of Reservation Process

Chapter 7: Check-in

Lecture 1: Check-in

Chapter 8: How to handle a Complaint

Lecture 1: Complaint

Chapter 9: How to be a great team member in the Front Office

Lecture 1: How to be a great team member in the Front Office

Chapter 10: The Importance of Customer Service

Lecture 1: The Importance of Customer Service

Chapter 11: Check-out

Lecture 1: Check-out

Chapter 12: Leadership in the hospitality industry

Lecture 1: Leadership in the hospitality industry

Chapter 13: How to communicate effectively

Lecture 1: How to communicate effectively

Chapter 14: Time Management Tips

Lecture 1: Time Management Tips

Chapter 15: What is your management style?

Lecture 1: What is your management style?

Chapter 16: How to achieve operational excellence in Front Office

Lecture 1: How to achieve operational excellence in Front Office

Chapter 17: Tips for a Successful Interview

Lecture 1: Tips for a Successful Interview

Instructors

Hospitality Masterclass
Luxury Hospitality Trainings

Rating Distribution

1 stars: 1 votes
2 stars: 0 votes
3 stars: 6 votes
4 stars: 13 votes
5 stars: 40 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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