Management Skills – Fundamentals in Customer Experience

Management Skills – Fundamentals in Customer Experience, available at $19.99, has an average rating of 4.65, with 13 lectures, 7 quizzes, based on 15 reviews, and has 808 subscribers.

You will learn about Fundamentals of Great Customer Experiences Fundamentals of the Progression of Economic Value & The Experience Economy Fundamentals of the Five Elements Affecting the Quality of Customer Experiences How Customers Experience All Five Elements How to Ensure Your Customers Identify with Your Brand How to Make Sure Your Message Is Heard How to Create an Environment Where Customers Feel Great How to Deliver Value to Your Customers with Your Offering How to Cultivate Genuine Interest in Customers Among Your Employees This course is ideal for individuals who are Businesses seeking to differentiate themselves from competitors while maintaining higher prices or All professionals in the fields of CX, Marketing, Product, or Distribution seeking re-skilling or Professionals wishing to design, build, measure, and manage experiential and transformational businesses It is particularly useful for Businesses seeking to differentiate themselves from competitors while maintaining higher prices or All professionals in the fields of CX, Marketing, Product, or Distribution seeking re-skilling or Professionals wishing to design, build, measure, and manage experiential and transformational businesses.

Enroll now: Management Skills – Fundamentals in Customer Experience

Summary

Title: Management Skills – Fundamentals in Customer Experience

Price: $19.99

Average Rating: 4.65

Number of Lectures: 13

Number of Quizzes: 7

Number of Published Lectures: 13

Number of Published Quizzes: 7

Number of Curriculum Items: 23

Number of Published Curriculum Objects: 23

Original Price: $39.99

Quality Status: approved

Status: Live

What You Will Learn

Fundamentals of Great Customer Experiences
Fundamentals of the Progression of Economic Value & The Experience Economy
Fundamentals of the Five Elements Affecting the Quality of Customer Experiences
How Customers Experience All Five Elements
How to Ensure Your Customers Identify with Your Brand
How to Make Sure Your Message Is Heard
How to Create an Environment Where Customers Feel Great
How to Deliver Value to Your Customers with Your Offering
How to Cultivate Genuine Interest in Customers Among Your Employees

Who Should Attend

Businesses seeking to differentiate themselves from competitors while maintaining higher prices
All professionals in the fields of CX, Marketing, Product, or Distribution seeking re-skilling
Professionals wishing to design, build, measure, and manage experiential and transformational businesses

Target Audiences

Businesses seeking to differentiate themselves from competitors while maintaining higher prices
All professionals in the fields of CX, Marketing, Product, or Distribution seeking re-skilling
Professionals wishing to design, build, measure, and manage experiential and transformational businesses

In this course, you will discover the fundamentals of designing, building, measuring,and managing exceptional customer experiences. We share the methodology applied in our consulting projects.

This is not your typical lecture—it’s a hands-on exploration of the fundamental building blocks that create memorable customer interactions. Engage with the core principles and elements that drive business success in today’s competitive landscape. Gain insights into how these elements come together to create emotional connections with customers, and understand today’s economic phase to anticipate your winning strategy.

We are always available to support you with any difficulties you may experience when applying the concepts learned in the course to your actual projects.

Finally, this course follows a simple but very effective approach designed together with an organizational psychologist to improve the retention of concepts and stimulate application of the concepts to your real world business needs. The course comprises methodology, theory, exercises to apply the theory to a specific business context; and our support when you implement what you learned in this course into your business context.

Invest in your professional growth. Join us in this transformative journey, where theory meets practice, and elevate your ability to create exceptional customer experiences in any business setting.

Course Curriculum

Chapter 1: Getting Ready

Lecture 1: Course Overview

Chapter 2: Fundamentals of Great Customer Experiences

Lecture 1: The Progression of the Economic Value and The Experience Economy – Part 1

Lecture 2: The Progression of the Economic Value and The Experience Economy – Part 2

Chapter 3: Fundamentals of the Five Elements Affecting the Quality of Customer Experiences

Lecture 1: The Five Elements Affecting the Quality of Customer Experiences

Chapter 4: The Progression of the Economic Value – Quiz

Chapter 5: How to Ensure Your Customers Identify with Your Brand

Lecture 1: Do your Customers Identify with your Brand?

Chapter 6: How to Make Sure Your Message Is Heard

Lecture 1: Communications – Is your Message Being Heard?

Chapter 7: How to Create an Environment Where Customers Feel Great

Lecture 1: Do Customers Feel Good in your Environment?

Chapter 8: How to Deliver Value to Your Customers with Your Offering

Lecture 1: Does Your Offering Bring Value to Your Customers?

Chapter 9: How to Cultivate Genuine Interest in Customers Among Your Employees

Lecture 1: Culture – Are Your Employees Genuinely Interested in Your Customers?

Chapter 10: How Customers Experience All Five Elements

Lecture 1: How Customers Experience All Five Elements

Chapter 11: Final Exam

Chapter 12: Additional Resources

Lecture 1: Additional Resources

Chapter 13: Continue your Education on Customer Experience

Lecture 1: Team & Corporate Learning

Lecture 2: Customer Experience Certification Courses

Instructors

Michael Ruckman, President & CEO of Senteo
President & CEO of Senteo

Rating Distribution

1 stars: 0 votes
2 stars: 0 votes
3 stars: 1 votes
4 stars: 2 votes
5 stars: 12 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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