Restaurant Management Customer Service

Restaurant Management Customer Service, available at $49.99, has an average rating of 3.7, with 55 lectures, based on 47 reviews, and has 176 subscribers.

You will learn about How to ensure a memorable restaurant customer experience for your guest Improve restaurant service through these helpful tips The importance of online reviews for restaurants Practical ways to handle customer complaints in a restaurant Customer service tips to increase restaurant revenue Practical examples of good customer service in a restaurant Customer relationship management 101 for restaurant Guest recovery and problematic guest Top five duties that a restaurant owner must swear by The basics of restaurant management This course is ideal for individuals who are Hospitality industry operators, employees, chef, servers, restaurant managers, restaurant owners, Hotels, restaurant associations, suppliers, restaurant financiers, customers , directors, CEO etc. It is particularly useful for Hospitality industry operators, employees, chef, servers, restaurant managers, restaurant owners, Hotels, restaurant associations, suppliers, restaurant financiers, customers , directors, CEO etc.

Enroll now: Restaurant Management Customer Service

Summary

Title: Restaurant Management Customer Service

Price: $49.99

Average Rating: 3.7

Number of Lectures: 55

Number of Published Lectures: 55

Number of Curriculum Items: 55

Number of Published Curriculum Objects: 55

Original Price: $99.99

Quality Status: approved

Status: Live

What You Will Learn

How to ensure a memorable restaurant customer experience for your guest
Improve restaurant service through these helpful tips
The importance of online reviews for restaurants
Practical ways to handle customer complaints in a restaurant
Customer service tips to increase restaurant revenue
Practical examples of good customer service in a restaurant
Customer relationship management 101 for restaurant
Guest recovery and problematic guest
Top five duties that a restaurant owner must swear by
The basics of restaurant management

Who Should Attend

Hospitality industry operators, employees, chef, servers, restaurant managers, restaurant owners, Hotels, restaurant associations, suppliers, restaurant financiers, customers , directors, CEO etc.

Target Audiences

Hospitality industry operators, employees, chef, servers, restaurant managers, restaurant owners, Hotels, restaurant associations, suppliers, restaurant financiers, customers , directors, CEO etc.

Customer service is the assistance and advice you give to your customers as a restaurant business, great customer service is essential to the success of the restaurant business. The customer service is equal parts communication and genuine attention to your diners. We must understand that when guest visit your restaurant, you want them to feel welcome. When you treat them with care and respect while providing an excellent meal, they will always come back to your restaurant again and again, and also tell more friends about your service. There is a popular saying that the customer is always right even when he is wrong meaning that business has grown to understand that without the customer there cannot be any business , so we always hold them in high respect. The concept of first impression is very important in the restaurant business because customers judgement on a restaurant is than in just a seconds and once that judgement is down it will be very difficult to remove it in the mind of the customers. Restaurant operators must do it right the first time customers enters the restaurant, because while food quality is incredibly important, it is the experience diners have from the minute they walk in the door to the minute they exit that counts.

The ability of restaurant business to handle customers complaints is very important because that will let mature customers return back to do business with the company even when they have challenges with the waiter or host. The restaurant manager must empathize with the customers, in fact sometimes the customer may be hungry or sometimes they may have their own individual personal challenges. The employees of the restaurant must be well trained on customer service so that they will deliver quality service for clients. Restaurant must use the modern technologies so that business operations can be down easily so customers can be happy.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: What is restaurant customer service

Lecture 3: The basics of restaurant management

Lecture 4: The essentials of customer service in restaurant management

Lecture 5: Suggestions to increase the quality of table service

Lecture 6: Deliver excellent customer service

Chapter 2: How To Ensure A Memorable Restaurant Customer Experience For Your Guest

Lecture 1: Making the reservation process simpler

Lecture 2: Ensure great hospitality

Lecture 3: Create a warm restaurant ambiance

Lecture 4: Ensure quick ordering

Lecture 5: Delivery consistency in taste and quality of food

Lecture 6: Make the payment easier

Lecture 7: Take customer feedback

Chapter 3: Improve Restaurant Service Quality Through These Helpful Tips

Lecture 1: Blending technology into the customer service experience

Lecture 2: Using your POS solution to improve staff communication

Lecture 3: Improve restaurant service quality through dinning experience

Lecture 4: Staying engaged with diners while they are away

Lecture 5: Improve restaurant service quality with added help

Chapter 4: Customer Service Tips To Increase Restaurant revenue

Lecture 1: Establish standards

Lecture 2: Make up-selling the standard

Lecture 3: Maximize carry out and delivery potential

Lecture 4: Address negative and positive reviews

Lecture 5: Invest in ongoing training

Lecture 6: Warm welcome and farewell

Chapter 5: Tips To Entertain Customers In Your Restaurant

Lecture 1: Make available free wifi

Lecture 2: Organize live music concert

Lecture 3: Host wine tasting events in your restaurant

Lecture 4: Put bouncing castle and toys for children

Lecture 5: Show musical videos in your restaurant

Lecture 6: Once a while your waiters and waitresses and other staff should dress in custome

Chapter 6: The Importance Of Online Reviews For Restaurants

Lecture 1: List your restaurant on review sites

Lecture 2: Handle negative reviews like a boss

Lecture 3: Keep your eyes on the stars

Chapter 7: Practical Examples OF Good Customer Service In A Restaurant

Lecture 1: Greet the customer with a smile

Lecture 2: Be flexible when possible

Lecture 3: Be prompt and attentive

Lecture 4: Know the restaurant product

Lecture 5: Check on your customers often

Lecture 6: Be proactive

Lecture 7: Handle challenges immediately

Lecture 8: Make the experience personal

Lecture 9: Ask for customer feedback

Chapter 8: Practical Ways To Handle Customer Complaints In A Restaurant

Lecture 1: Listen to your diners

Lecture 2: The customer is always right

Lecture 3: Be empathetic- they might just be hungry

Lecture 4: When all else fails

Chapter 9: Customer Relationship Management 101 For Restaurants

Lecture 1: What is customer relationship management

Lecture 2: Which type of CRM is best for your restaurant

Lecture 3: Benefits of Customer relationship management For restaurant

Chapter 10: Top Five Duties That A Restaurant Owner Must swear by

Lecture 1: Manage finances keenly

Lecture 2: Ensure communication among the staff

Lecture 3: Doing industry analysis

Lecture 4: Monitoring the restaurant reports religiously

Lecture 5: Socializing with the industry veterans

Chapter 11: Guest Recovery And Problematic Guest Issues

Lecture 1: Guest recovery and problematic guest

Instructors

Eric Yeboah
MBA/ PGDip

Rating Distribution

1 stars: 5 votes
2 stars: 2 votes
3 stars: 2 votes
4 stars: 7 votes
5 stars: 31 votes

Frequently Asked Questions

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