Business Processing Outsourcing (BPO)

The landscape of Business process outsourcing is confusing and making a mistake can cost your company millions. To be successful, you need a clear strategy, and you need an operational blueprint. Come Learn the basics around outsourcing functions like customer service, sales and the contact center. Learn how to set up your Business Process outsourcing for profitable success. 

This course will teach what you need to know about Outsourcing.  Is it the best option for your company?  Does your company have the people, the strategy and the ability to support an Outsourcer.  Many companies make mistakes when outsourcing but Amas will walk you through what outsourcing is, how it works, how to best select an outsourcer and how to manage them.  You will be the hero of your company if you use these tips to secure the right outsourcer for you. 

In this course you will learn the following:

• Types of outsourcing

• How to analyze your company and get it ready to outsource

• How to select an Outsourcer

• How to manage an Outsourcer

• The boring stuff like tech stack, knowledge sharing and governance

• And much, much more

After completing the course if you still have questions you can reach out directly to Amas for advice.  A valuable add to the course.

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Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!