Everyday Empathy At Work, In Leadership, And Career Growth

Course Curriculum

Chapter 1: Introduction and warm welcome

Lecture 1: Introduction and welcome

Chapter 2: What is empathy, sympathy, and compassion

Lecture 1: What is empathy, sympathy, and compassion

Lecture 2: Dalai Lama: Kindheartedness is the mindset for empathy and compassion

Lecture 3: More on the distinction between Cognitive Empathy and Emotional Empathy

Lecture 4: The negative impact of too much empathy

Chapter 3: Empathy research

Lecture 1: The work of Dr. Allan Schore and sharing of emotions between two people

Lecture 2: Takeaways from the Neuroscience symposium on empathy

Chapter 4: Three steps towards empathy to anyone

Lecture 1: Applying empathy at work – section introduction

Lecture 2: Greater and bigger-picture mindset for approaching all your work with empathy

Lecture 3: Bigger-picture empathy mindset

Lecture 4: Phrases that show the other person you are empathetic

Lecture 5: Phrases that show compassion

Lecture 6: Applying Cognitive Empathy, Emotional Empathy, and transferring to concern

Lecture 7: FOLLOW-THROUGH: Express concern, follow up on the concern with a plan

Lecture 8: Empathetic conversation starters

Lecture 9: Few empathic phrases to use in meetings

Chapter 5: Professional industry research on empathy in the workplace

Lecture 1: Section introduction to industry research on empathy with the Catalyst study

Lecture 2: Continuing to show the empathy study by Catalyst

Lecture 3: Earnst & Young research

Chapter 6: Being empathetic to people's loss

Lecture 1: Showing compassion if a co-worker is dealing with loss

Lecture 2: Offer extra time off for bereavement leave

Lecture 3: Additional things you can do to care for co-workers going through loss

Chapter 7: How empathy is impacted at work

Lecture 1: Possible problems to watch for as a vigilant co-worker so you can help

Chapter 8: Getting rid of your unconscious bias

Lecture 1: People have different learning styles. Ask people what's the best way they learn

Lecture 2: If something is easy for you, it doesn't mean it's easy for others

Chapter 9: If an employee makes an error

Lecture 1: Don't berate people, but work with them to improve, offer education or help

Chapter 10: Encourage increased empathy at work across your organization

Lecture 1: Steps to make empathy more prevalent in your company culture

Chapter 11: Active listening

Lecture 1: Active listening section introduction

Lecture 2: Example of active listening and improved comprehension I had to go through

Lecture 3: Cycle of constructive listening and communication

Lecture 4: Listening to and getting feedback, even if negative

Lecture 5: Example of a listening mistake at a job when I was younger

Lecture 6: "Actions speak louder than words" – non-verbal communication

Chapter 12: Listening to body language

Lecture 1: The body language of your eyes

Lecture 2: Bring something to take notes with to communicate that this is important for you

Lecture 3: Listening to the other person's body positioning and posture

Chapter 13: Conclusion

Lecture 1: Thank you for being a great student in this course on empathy in the workplace