Trucking Management Customer Service

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: What is customer service

Lecture 3: Automated customer service

Lecture 4: Why great customer service is important in the trucking industry

Lecture 5: Great customer service includes the truck driver

Lecture 6: Customer support

Chapter 2: Three Steps To Getting New Trucking Customers

Lecture 1: Create with a customer list

Lecture 2: Start with an customer email or phone call, but do not expect to get far

Lecture 3: Weekly contact with my customers keep my name in front of them

Chapter 3: Challenges Facing The Trucking Industry And How To Manage Them

Lecture 1: Addressing client expectation

Lecture 2: Cross border expenditure

Lecture 3: Digital evolution and automation

Lecture 4: Security and cyber security

Lecture 5: Supply chain disruptions

Lecture 6: Maintaining safe practices

Lecture 7: Integrating legislation protocols

Lecture 8: Fatigue management

Chapter 4: Step-By-Step Guide : How To Handle Customer Complaints

Lecture 1: Dig deeper by asking the right question

Lecture 2: Identify the type of customer you are dealing with

Lecture 3: Respond to the quickly

Lecture 4: Present a solution and verify that the problem is solved

Lecture 5: Log the complaint so you can truck trends

Chapter 5: Tips For Trucking Companies To Deliver The Best Customer Service

Lecture 1: make sure your are courteous and professional

Lecture 2: Offer 24/365 customer service

Lecture 3: Keep dispatchers informed

Lecture 4: Hire drivers with a strong customer focus

Lecture 5: follow-up with customers

Chapter 6: Five Customer Service Skills For Truck Drivers

Lecture 1: Professional and timely communication

Lecture 2: Pleasant greetings

Lecture 3: Proper hygiene and cleanliness

Lecture 4: Dealing with difficult partner

Lecture 5: Organizational skills

Chapter 7: Impressive Ways To Improve Your Customer Services In Logistics

Lecture 1: Prompt communication helps to build trust

Lecture 2: Speed and timely action solution is key to good customer services in logistics

Lecture 3: Honesty is the best policy in good customer service

Lecture 4: A process to empower employees with continual learning platform

Lecture 5: Methods emphasizing continual learning process

Lecture 6: Minimizing customer touch point with customer care team

Lecture 7: Benefits of multi communication channels

Lecture 8: Quality customer service is memorable customer experience

Lecture 9: Evaluating hiring and turnover

Chapter 8: What Does The Trucking Customer Want

Lecture 1: The battle for the cheapest rate is a losing war for everyone

Lecture 2: What are trucking customers priorities

Lecture 3: The fleet managers response

Chapter 9: Ways Transportation Companies Can Improve Customer Experience

Lecture 1: Personalize your messaging

Lecture 2: Keep your website up to date

Lecture 3: Provide valuable content

Lecture 4: Have a strong value proposition

Lecture 5: Create a strong team and company culture

Lecture 6: Adapt to changes in the industry

Lecture 7: Focus on customer retention

Chapter 10: Three Ways To Improve Customer Service With Fleet Technology

Lecture 1: Accurate delivery estimates

Lecture 2: Provide a real time notification

Lecture 3: Easy and efficient dispatch

Chapter 11: Essential Components Of Customer Service In Freight And logistics

Lecture 1: Omnichannel options

Lecture 2: 24/7 service

Lecture 3: Multilingual capacities

Lecture 4: Support for business continuity

Lecture 5: Emphasis on relationship building

Chapter 12: How You Can Report Unsafe Trucking Company

Lecture 1: In an emergency call number 911

Lecture 2: File a complaint with the federal motor carrier safety administration

Lecture 3: Report safety violations to your state department of transportation