IT Management Fundamentals – From IT Tech to IT Manager

Course Curriculum

Chapter 1: Introduction

Lecture 1: Instructor & Course Introduction

Chapter 2: Tech to Manager

Lecture 1: From Tech to Manager – Changed Responsibilities

Lecture 2: Know Your Stuff

Lecture 3: Keep Updated – IT Always Changes

Lecture 4: Don’t Talk Tech to Non-Tech People

Lecture 5: Be Approachable, Understanding, and Positive

Lecture 6: The Art of Delegation

Lecture 7: Learning from Mistakes

Chapter 3: Manager Responsibilities

Lecture 1: IT Managers Responsibilities | Breakdown + Different Role Types

Lecture 2: Customers & Stakeholders – Internal and External

Lecture 3: Staff & Team Management

Lecture 4: Building Highly Effective Teams

Lecture 5: Hardware – Network, Servers, Storage, Desktops, Laptops, Phones…etc

Lecture 6: Software – Apps, Operating Systems, Backups

Lecture 7: Bit more on Application Management

Lecture 8: Importance of Knowing Your Apps

Lecture 9: Roadmaps and IT Strategy Docs

Lecture 10: IT Budgets

Chapter 4: Know your Systems and Staff

Lecture 1: Know Your Systems Intro

Lecture 2: Tech Skills + Staff Skills Matrix

Lecture 3: Hardware Asset Registers + Audits

Lecture 4: Applications & License Registers

Lecture 5: Incident Response – Helpdesk Systems

Lecture 6: Snapshot Dashboards and IT Health Checks

Chapter 5: Maintenance & Support

Lecture 1: Keep Systems…Secure & Healthy

Lecture 2: Keep Systems…Updated & Patched

Lecture 3: Keep Systems…Current & Modern, get rid of the old stuff!

Lecture 4: Good Log Analysis & Management

Lecture 5: Importance of Physical Security

Lecture 6: DRP and BCP

Chapter 6: Be Organised!!

Lecture 1: Be Organised and Deliver

Lecture 2: Good Written and Verbal Skills

Lecture 3: Documentation, Documentation, Documentation

Lecture 4: Standard Operating Environments

Lecture 5: IT AUP and Procedures

Lecture 6: Leading by Example – Help your techs

Lecture 7: Spare Equipment

Chapter 7: Meetings + Reports

Lecture 1: You'll be required in a lot more meetings now…

Lecture 2: Meetings – Operations

Lecture 3: Meetings – Capacity

Lecture 4: Meetings – Security

Lecture 5: Meetings – Team Team Team

Lecture 6: Meetings – Senior Management, Boards

Lecture 7: Helpdesk & Service Desk Reports (Weekly / Monthly)

Lecture 8: Health & Security Reports

Chapter 8: Vendors and Suppliers

Lecture 1: Vendors & Suppliers relationships

Lecture 2: Agreements, Contracts, MSA’s, RF#, SOW’s etc

Chapter 9: Conclusion

Lecture 1: Final Thoughts