Communication Skills: for Law Enforcement and Security

Communication Skills: for Law Enforcement and Security, available at $64.99, has an average rating of 4.73, with 23 lectures, based on 136 reviews, and has 507 subscribers.

You will learn about You will be able to successfully deescalate any volatile situation. This course is ideal for individuals who are Law enforcement and security officers. or Health care workers. or Customer service workers. or Teachers. or Anyone working in a job that might require deescalation techniques. It is particularly useful for Law enforcement and security officers. or Health care workers. or Customer service workers. or Teachers. or Anyone working in a job that might require deescalation techniques.

Enroll now: Communication Skills: for Law Enforcement and Security

Summary

Title: Communication Skills: for Law Enforcement and Security

Price: $64.99

Average Rating: 4.73

Number of Lectures: 23

Number of Published Lectures: 23

Number of Curriculum Items: 23

Number of Published Curriculum Objects: 23

Original Price: $199.99

Quality Status: approved

Status: Live

What You Will Learn

You will be able to successfully deescalate any volatile situation.

Who Should Attend

Law enforcement and security officers.
Health care workers.
Customer service workers.
Teachers.
Anyone working in a job that might require deescalation techniques.

Target Audiences

Law enforcement and security officers.
Health care workers.
Customer service workers.
Teachers.
Anyone working in a job that might require deescalation techniques.

Law Enforcement and security are difficult jobs and can be quite stressful for officers and their families. Furthermore, being a successful officer is becoming increasingly harder in today’s uneasy environment. What you need are the communication skills necessary to de-escalate any situation.

Tactical Communication for Law Enforcement and Security is the ultimate guide to conflict resolution. Designed specifically with police and security officers in mind – but filled with tools and techniques that anyone can use – topics include how to approach people and start a conversation, how to deal with difficult people, how to recognize the different personality types, and how to handle complaints. Plus, much, much more.

Inside you will learn to be prepared for any verbal situation. Whether you are required to calm an angry person or diffuse a confrontation already volatile before you even arrived, you will learn to both speak and listen more effectively. You will learn to develop empathy, and how to avoid common communication pitfalls that often quickly get an officer in trouble.

This course is packed with practical tips and techniques you can put to use right away; you will also get the actual scripts used by officers every day. Best of all, none of it is based on theory alone, but on years of experience de-escalating unpredictable situations in the street. In short, you will become one of the most successful communicators in your department… period.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: What You Will Learn

Lecture 3: Nothing New

Chapter 2: Defining Tactical Communication

Lecture 1: What & Why

Lecture 2: When Not to Use

Lecture 3: Universal Truths

Chapter 3: Tac-Com Fundamentals

Lecture 1: How to Approach People Effectively

Lecture 2: What is Conflict?

Lecture 3: What's Your Color?

Lecture 4: Positive Intentions

Lecture 5: Dealing with Difficult People

Lecture 6: The Disturbance Set

Lecture 7: The Tactical Set

Chapter 4: Tac-Com Intermediate Skills

Lecture 1: Understanding Personality Types

Lecture 2: How to Talk to the Emotionally Upset

Lecture 3: Emotionally Disturbed Persons

Chapter 5: Tac-Com Advanced Language Skills

Lecture 1: The True Power of Words

Lecture 2: How to Handle Common Complaints

Lecture 3: Your Personal Compass

Chapter 6: Advanced Tac-Com Skills

Lecture 1: The VAK Model

Lecture 2: Precision Questions

Lecture 3: Persuasive Language Patterns

Chapter 7: Bonus

Lecture 1: Bonus Resources

Instructors

James Goolsby, MBA
Author, Speaker, Coach, Consultant

Rating Distribution

1 stars: 0 votes
2 stars: 0 votes
3 stars: 8 votes
4 stars: 47 votes
5 stars: 81 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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