Customer Success Manager (CSM) Elite

If you are a Customer Success Manager who loves to deliver value to your customers but struggles with how to ‘get it all done’, you need a strong foundation in three key areas to become Elite.

The Elite Customer Success Manager…

• Has complete control over their time and calendar so they can methodically and consciously work through each day while their colleagues run around in a frantic state as they attempt to put out fire after fire.

• Has put the same level of time and effort into building strategic relationships internally as they do with their customers. These relationships enable the Elite CSM to get more done in less time and ultimately deliver for their customers at a higher level.

• Has mastered the most important areas when it comes to working with customers. They know…

  • How to knock every customer call out of the park

  • How to dig deeper with customers to go beyond surface-level conversations

  • How to prioritize so it’s not only the ‘squeaky wheels’ that get the grease

  • How to do account planning so they can double their capacity

  • How to escalate when there’s a real problem and look like a rock star.

I went from Customer Success Manager to VP of Customer Success in 2.5 years. After a year of being VP of Customer Success, I worked myself out of the job.

I left and started Glide Consulting and since January of 2015 have been working with the fastest growing SaaS businesses to help them build world-class customer success organizations.

The strategies I used to accelerate from CSM to VP and have taught my private clients since 2015 are inside this course. I took the best of the best so you don’t have to do the guesswork and instead get the cheatsheet to growing your career in Customer Success.

Here’s what some of my private clients have had to say about working with me through many of the strategies discussed in this course…

“…I have driven $240,000 in new customer revenue as a result of the strategies discussed with Nils…” – Natalie O.

“I feel empowered to take on any challenge as a result of the strategies and techniques I learned working with Nils…” – Michael F.

“I am amore confident and effective leader in my organization as a result of my experience with Nils…” – Adam M.

“[Nils is] a master in time management and tactics in email organization…” – Lauren M.

“Nils is Peanut Butter and Customer Success is Jelly; they’re fine on their own, but amagical experience when combined!” – Josh S.

“OurCustomer Success team runs more efficiently after working with Nils.” – Mark H.

“I left our engagement feelingconfident, focused, and empowered.” – Jessie B.

When you apply the material in this course, you will become Elite and stand out from the rest of the pack.

So, let’s do this!

Enroll today to take your Customer Success career to the Elite level!

I can’t wait to work with you!

Rating Distribution

• 1 stars: 12 votes
• 2 stars: 17 votes
• 3 stars: 143 votes
• 4 stars: 449 votes
• 5 stars: 778 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!