Front Desk (Office) Safety & Security from A to Z

Front Desk (Office) Safety & Security from A to Z, available at $34.99, has an average rating of 4.4, with 50 lectures, based on 41 reviews, and has 118 subscribers.

You will learn about Understand that we are not "sitting ducks" in these positions, but we actually have control over many aspects of violence in these spaces. This course is ideal for individuals who are Persons who work in an office, front desk, reception area, lobby, help desk or who supervise these areas. It is particularly useful for Persons who work in an office, front desk, reception area, lobby, help desk or who supervise these areas.

Enroll now: Front Desk (Office) Safety & Security from A to Z

Summary

Title: Front Desk (Office) Safety & Security from A to Z

Price: $34.99

Average Rating: 4.4

Number of Lectures: 50

Number of Published Lectures: 50

Number of Curriculum Items: 50

Number of Published Curriculum Objects: 50

Original Price: $119.99

Quality Status: approved

Status: Live

What You Will Learn

Understand that we are not "sitting ducks" in these positions, but we actually have control over many aspects of violence in these spaces.

Who Should Attend

Persons who work in an office, front desk, reception area, lobby, help desk or who supervise these areas.

Target Audiences

Persons who work in an office, front desk, reception area, lobby, help desk or who supervise these areas.

This 8 hour course provides you with skills to prevent, protect, evaluate and recover when an emergency or violent event happens around you in the front desk and office environment. We also focus on being mentally prepared for modern day safety and security related events that affect us, our businesses, corporations, agencies, our coworkers and our communities. We will talk about communication skills and how successful preparation and practice for your mind will help you survive and in some cases prevent an incident or help you to recognize the time to remove yourself from the incident, before it escalates further.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: FBI Study of Violence

Lecture 3: FEMA Guidelines for Our Discussion

Lecture 4: Focused Responsibilities and Instructor Information

Lecture 5: Kenya Mall Shooting Example of Pre-Planning for Success

Chapter 2: Front Desk Violence and Warning Signs

Lecture 1: Preparing Ahead of Time and Likelihood of Events

Lecture 2: Current Trends in Violence

Lecture 3: Workplace Violence Categories and Risk Factors

Lecture 4: Side Note: Alert Buttons for the Front Desk or Office

Chapter 3: Evaluating What You See and Hear

Lecture 1: Evaluating What You See and Hear

Lecture 2: Side Note: I'm Safe APP

Chapter 4: Dealing with Difficult People

Lecture 1: Difficult People the Basics

Lecture 2: Lets Start with You

Lecture 3: The Dynamic of Authority

Lecture 4: Your Biases and Your Assertive Responses

Chapter 5: Deflecting Conflict

Lecture 1: Arguing vs Deflecting

Lecture 2: Where You Give Bad News

Chapter 6: Planning Ahead for Emergencies

Lecture 1: Phone Numbers and Planning Ahead

Lecture 2: Know Your Surroundings

Lecture 3: Medical Emergencies

Lecture 4: Fire Alarms and Fires

Lecture 5: Earthquakes

Lecture 6: Tornadoes

Lecture 7: Lock Downs

Lecture 8: Suspicious Person

Lecture 9: Threats of Violence

Lecture 10: Bomb Threats

Lecture 11: Evacuations

Lecture 12: Work Space and Desk Space

Lecture 13: Code Words for Assistance

Lecture 14: Intercoms and Panic Buttons

Chapter 7: Pre-Planning and Training Exercise

Lecture 1: Discussion: Pre-Planning Training Exercise

Chapter 8: Course Bonus: Active Listening (Making Points with Difficult/Dangerous People)

Lecture 1: Bonus: Active Listening Section 1

Lecture 2: Bonus: Active Listening Section 2

Chapter 9: Dealing with Mentally Ill Persons

Lecture 1: Dealing with Mentally Ill Persons

Chapter 10: Calling for Help – Calling 911

Lecture 1: Calling 911

Chapter 11: Course Bonus: Reading Body Language (Of an attacker)

Lecture 1: Bonus: Body Language Part 1

Lecture 2: Bonus: Body Language Part 2

Chapter 12: The Active Shooter and Violent Incidents

Lecture 1: Hostile Intruder and Active Shooter

Lecture 2: The Run Option for Survival

Lecture 3: Side Note: Window Punches for Breaking Windows to Escape

Lecture 4: Side Note: Escape Ladders

Lecture 5: The Hide Option for Survival

Lecture 6: The Fight Option for Survival

Lecture 7: The OODA Loop and Fighting Back

Lecture 8: When Law Enforcement Arrives

Lecture 9: How to Run From an Active Shooter

Lecture 10: So Many Ways To Survive

Lecture 11: If Confronted By a Violent Person

Lecture 12: Closing Comments and Thank You for Training With Us

Instructors

Captain Joe Puckett
Human Behavior Analyst and Safety Expert

Rating Distribution

1 stars: 0 votes
2 stars: 1 votes
3 stars: 5 votes
4 stars: 12 votes
5 stars: 23 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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