Customer Retention Management

Customer Retention Management, available at $44.99, has an average rating of 4.83, with 36 lectures, based on 3 reviews, and has 5 subscribers.

You will learn about Retention strategies on how to retain customers from top brands Empathy as a competitive advantage in customer retention How to deal with difficult and angry customers How to retain customers How to handle customers How to build customer loyalty This course is ideal for individuals who are Manager, customers, companies, consultants students, CEO, directors, government, employees etc. It is particularly useful for Manager, customers, companies, consultants students, CEO, directors, government, employees etc.

Enroll now: Customer Retention Management

Summary

Title: Customer Retention Management

Price: $44.99

Average Rating: 4.83

Number of Lectures: 36

Number of Published Lectures: 36

Number of Curriculum Items: 36

Number of Published Curriculum Objects: 36

Original Price: $84.99

Quality Status: approved

Status: Live

What You Will Learn

Retention strategies on how to retain customers from top brands
Empathy as a competitive advantage in customer retention
How to deal with difficult and angry customers
How to retain customers
How to handle customers
How to build customer loyalty

Who Should Attend

Manager, customers, companies, consultants students, CEO, directors, government, employees etc.

Target Audiences

Manager, customers, companies, consultants students, CEO, directors, government, employees etc.

In a highly competitive marketplace, businesses are constantly searching for ways to differentiate themselves from their rivals. Empathy can be a powerful competitive advantage, helping businesses stand out and retain their customers in the long run. Businesses that prioritize empathy demonstrate a customer – centric approach that put the needs and desires of their customers first. This customer-focused mindset set them apart from competitors who may be more focused on their own bottom line. By empathizing with customers, businesses can create personalized experiences that resonate with individual needs and preferences. This level of customization is hard for competitors to replicate, making it a strong differentiating factor. Understanding your customers is central in delivering the best product or service to satisfy them. Take this one step further by seeking to understand your customers on a personal level. What are their hobbies? What do they care about? What aspects of your business or product resonate with them? Demographic information can be discovered through customer interaction, surveys, or analyzing customer information.

Understanding the customer’s complaint, remain calm and adjust your mindset. No one likes to get confronted by yelling, heated person in a public space. However, your job in this situation is to stay cool and collected. While you may have the urge to yell right back at them, fight the urge. Yelling and getting angry will only escalate the situation. Instead, put on your best customer service attitude and buckle down- it’s time to get to work. Never use sarcasm or obvious faked politeness. Behaving in such a way will only fuel the customer’s rage and will make the situation a whole lot worse.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: What is customer retention

Lecture 3: Great ways to increase customer retention rate

Chapter 2: Retention Strategies on How To Retain Customers From Top Brands

Lecture 1: Make customer experience a strategic priority

Lecture 2: Respond to customer issues instantly

Lecture 3: Deliver real time customer engagement

Lecture 4: Create well-tailored customer retention program

Lecture 5: Implement customer feedback judiciously

Lecture 6: Deliver consistent omnichannel customer service

Lecture 7: Map your customer journey

Lecture 8: Delight your customers always

Lecture 9: Create interactive content to educate customers

Lecture 10: Listen and empathize with your customers

Lecture 11: Maintain customers communication with newsletters

Lecture 12: Build community to enhance customers relationship

Lecture 13: Keep a truck of customers retention metrics

Lecture 14: Assist proactively to improve customer retention

Lecture 15: Leverage employee engagement

Chapter 3: Empathy As A Competitive Advantage In Customer Retention

Lecture 1: Introduction

Lecture 2: Competitive advantage, customer retention and profitability

Lecture 3: Competitive advantage customer retention, and pricing power

Lecture 4: Gaining competitive advantage through customer analytics

Lecture 5: Gaining competitive advantage through customer feedback

Lecture 6: Competitive advantage, customer loyalty, social impact

Lecture 7: Gaining competitive advantage with customer segmentation

Lecture 8: Identifying competitive advantage through customer lifetime value analysis

Lecture 9: How to use guarantee as a competitive advantage and a customer loyalty builder

Lecture 10: How to achieve competitive advantage and customer satisfaction with allocation

Chapter 4: How To Deal With difficult And Angry Customers

Lecture 1: Understanding the customer's complaint

Lecture 2: Moving forward

Chapter 5: How To Retain Customers

Lecture 1: Adapting to your customers

Lecture 2: Practicing good customer service

Lecture 3: Going the extra mile

Chapter 6: How To Handle Customers

Lecture 1: Developing good service habits

Lecture 2: Problem customers and customer complaints

Lecture 3: Fostering a positive coworker environment

Instructors

Eric Yeboah
MBA/ PGDip

Rating Distribution

1 stars: 0 votes
2 stars: 0 votes
3 stars: 0 votes
4 stars: 1 votes
5 stars: 2 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

Menu