Creating and Leveraging Customer Surveys

Creating and Leveraging Customer Surveys, available at Free, has an average rating of 4.15, with 9 lectures, 1 quizzes, based on 40 reviews, and has 776 subscribers.

You will learn about Learn from someone who has implemented dozens of different types of surveys to augment competitive intelligence programs Ability to contact instructor for assistance after course completion Understand survey stats and facts from organizations Best practices for question creation leveraging key performance indices Question structure analysis Qualitative and quantitative question structures Defining call to action and timing of surveys Survey frequency testing Best practices for feedback analysis Interpreting key indice trends Implementing a closed-loop process This course is ideal for individuals who are Individuals wishing to understand how to generate more productive and efficient customer surveys and elicit a higher response rate based on its structure It is particularly useful for Individuals wishing to understand how to generate more productive and efficient customer surveys and elicit a higher response rate based on its structure.

Enroll now: Creating and Leveraging Customer Surveys

Summary

Title: Creating and Leveraging Customer Surveys

Price: Free

Average Rating: 4.15

Number of Lectures: 9

Number of Quizzes: 1

Number of Published Lectures: 9

Number of Published Quizzes: 1

Number of Curriculum Items: 10

Number of Published Curriculum Objects: 10

Original Price: Free

Quality Status: approved

Status: Live

What You Will Learn

Learn from someone who has implemented dozens of different types of surveys to augment competitive intelligence programs
Ability to contact instructor for assistance after course completion
Understand survey stats and facts from organizations
Best practices for question creation leveraging key performance indices
Question structure analysis
Qualitative and quantitative question structures
Defining call to action and timing of surveys
Survey frequency testing
Best practices for feedback analysis
Interpreting key indice trends
Implementing a closed-loop process

Who Should Attend

Individuals wishing to understand how to generate more productive and efficient customer surveys and elicit a higher response rate based on its structure

Target Audiences

Individuals wishing to understand how to generate more productive and efficient customer surveys and elicit a higher response rate based on its structure

In this competitive landscape, when everyone is trying to capture your customer’s attention and consumers are selective in engaging with brands, a well-designed and executed survey not only helps you get your customers mindshare, but also puts out the message that you care and need their critical input. Secondary research can be a critical addition to your primary research initiatives.

To provide excellent customer experiences, organizations must listen to their customers, and one of the primary means they have of doing so is through customer surveys. Such surveys, however, are of little use if their response rates are low (industry response rates hover below 10%). The response rate has a direct bearing on the usefulness of any survey.

This online course outlines some best practices an organization can employ to help generate survey effectiveness and increase response rates. In it you’ll find best practices for question creation, survey construction and execution, and feedback analytics. You’ll also learn about best practices for customer satisfaction, closed incident surveys, and key feedback reports. This course will identify all the critical aspects in creating, launching, and tracking a survey process as a means of capturing customer sentiment. Leverage these concepts in your organization today and fine tune your customer satisfaction surveys.

Course Curriculum

Chapter 1: Creating and Leveraging Customer Surveys

Lecture 1: Course Introduction

Lecture 2: Chapter One

Lecture 3: Chapter Two

Lecture 4: Course Conclusion

Lecture 5: Course Diagrams

Lecture 6: Course Template – Customer Service Survey Example

Lecture 7: Course Template – New Product Survey Example

Lecture 8: Course Template – Restaurant Survey Example

Lecture 9: Course Template – Retail Survey Example

Instructors

Glen Brynteson
Business Owner, Thought Leader, Author, Speaker, Strategist

Rating Distribution

1 stars: 0 votes
2 stars: 1 votes
3 stars: 4 votes
4 stars: 15 votes
5 stars: 20 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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