Service Desk and ITIL Fundamentals

Service Desk and ITIL Fundamentals, available at $27.99, has an average rating of 4, with 8 lectures, based on 300 reviews, and has 2676 subscribers.

You will learn about Learn the Fundamentals of a Service Desk Learn how a Service Desk/Help desk works Basic for Service/Help desk managers Basic concepts of ITIL This course is ideal for individuals who are Any Student or Staff It is particularly useful for Any Student or Staff.

Enroll now: Service Desk and ITIL Fundamentals

Summary

Title: Service Desk and ITIL Fundamentals

Price: $27.99

Average Rating: 4

Number of Lectures: 8

Number of Published Lectures: 8

Number of Curriculum Items: 8

Number of Published Curriculum Objects: 8

Original Price: $19.99

Quality Status: approved

Status: Live

What You Will Learn

Learn the Fundamentals of a Service Desk
Learn how a Service Desk/Help desk works
Basic for Service/Help desk managers
Basic concepts of ITIL

Who Should Attend

Any Student or Staff

Target Audiences

Any Student or Staff

The course material is based on the ITILv3 and Service Desk best practices, Service Desk Departments within the organization, and also my 20 years of experience as an IT professional. In this course You learn a lot of details to understand and make any Service Desk/Helpdesk performance better.

You learn Incident and Request classification, specific features of performing major Incident resolving. While Monitoring/Event management studies You learn the best practices of building-in monitoring tools in an IT service, types of events, and management of them.

Problem management is mostly an expert area. Students will carefully examine different types of Service desk, and best practices of their implementation based on a company and its IT department characteristics. You learn how define SLA’s, 5×8, 24×7 and other work regimes, and develop a Service desk structure immediately. You learn to define requirements for a Service desk and supporting software systems.

Course Curriculum

Chapter 1: Instructor

Lecture 1: Instructor

Chapter 2: What is ITIL, Concepts, Service Level Agreements

Lecture 1: What is ITIL, Concepts, Service Level Agreements

Chapter 3: ITIL Concepts, Service Lifecycle

Lecture 1: ITIL Concepts, Service Lifecycle

Chapter 4: ITIL Processes and Funcions, ITIL Roles, 4 P's of Service Management

Lecture 1: ITIL Processes and Funcions, ITIL Roles, 4 P's of Service Management

Chapter 5: ITIL Process and Overview

Lecture 1: ITIL Process and Overview

Chapter 6: Service Strategy, Service Design, Service Transition, Service Operations

Lecture 1: Service Strategy, Service Design, Service Transition, Service Operations

Chapter 7: Service Desk Concepts

Lecture 1: Service Desk Concepts

Chapter 8: Service Desk Operations, Incidents, Categorization, Priority

Lecture 1: Service Desk Operations, Incidents, Categorization, Priority

Instructors

Juan Sebastian Garcia
CHFI – CCNA – ENA – ACE

Rating Distribution

1 stars: 13 votes
2 stars: 26 votes
3 stars: 84 votes
4 stars: 103 votes
5 stars: 74 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

Menu