The Customer: Build a Customer Service Strategy (BITE SIZE)

The Customer: Build a Customer Service Strategy (BITE SIZE), available at $49.99, has an average rating of 4.48, with 10 lectures, based on 12572 reviews, and has 22340 subscribers.

You will learn about Place your customer at the front of your business Recognise actions that can damage a customer centric culture Develop a customer centric service strategy Prevent potential customer pain points Create an environment that enables customer retention This course is ideal for individuals who are Anyone looking to improve the experience of their customers or Anyone with an interest in driving a strong customer focus within their organisation or Anyone looking to develop their organisation into an environment that customers want to interact with and develop loyalty to or Anyone with frontline customer service experience, leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organisation or Anyone from a small, medium or large organisation It is particularly useful for Anyone looking to improve the experience of their customers or Anyone with an interest in driving a strong customer focus within their organisation or Anyone looking to develop their organisation into an environment that customers want to interact with and develop loyalty to or Anyone with frontline customer service experience, leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organisation or Anyone from a small, medium or large organisation.

Enroll now: The Customer: Build a Customer Service Strategy (BITE SIZE)

Summary

Title: The Customer: Build a Customer Service Strategy (BITE SIZE)

Price: $49.99

Average Rating: 4.48

Number of Lectures: 10

Number of Published Lectures: 10

Number of Curriculum Items: 10

Number of Published Curriculum Objects: 10

Original Price: $24.99

Quality Status: approved

Status: Live

What You Will Learn

Place your customer at the front of your business
Recognise actions that can damage a customer centric culture
Develop a customer centric service strategy
Prevent potential customer pain points
Create an environment that enables customer retention

Who Should Attend

Anyone looking to improve the experience of their customers
Anyone with an interest in driving a strong customer focus within their organisation
Anyone looking to develop their organisation into an environment that customers want to interact with and develop loyalty to
Anyone with frontline customer service experience, leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organisation
Anyone from a small, medium or large organisation

Target Audiences

Anyone looking to improve the experience of their customers
Anyone with an interest in driving a strong customer focus within their organisation
Anyone looking to develop their organisation into an environment that customers want to interact with and develop loyalty to
Anyone with frontline customer service experience, leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organisation
Anyone from a small, medium or large organisation

There is no question about the impact great customer service has on an organisation. How to build a customer service strategy will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour.

To be successful in providing great customer service, you need to start by putting your customer first. What kind of service do they want, or better yet, what kind of service would you want? We can’t just tell our team members to provide a good customer experience and expect it happen, we need to implement strategies to ensure it happens. By developing a strategy that enables truly human customer interactions, you will pre-empt pain points before they occur and start to build customer loyalty.

Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace. Build a culture that values the importance of each customer interaction and empowers employees to provide the best service possible. This course is full of tips and tricks to use inside and out of your workplace. It will motivate you to really understand and support the environment you’re trying to create.

Many people take part in creating these courses – from subject matter experts, to researchers and designers – to ensure you are provided with the best learning experience and the most up to date information. We’re excited about education and want to give you the opportunity to be the best you can be.

This BITE SIZED course will take you approximately 30 to 45 minutes to complete and will cover all of the components required to build a customer centric workplace. Our content will give you the opportunity to listen to experts and understand relevant models to use on your leadership journey when creating a truly human customer experience. Enjoy a collection of videos, interviews and engaging imagery used throughout our presentations.

This BITE SIZED course is also part of our Master Series – The Customer: Service At Its Best.

If you would like to really challenge yourself, join us for the entire journey.

So what are you waiting for? Start tonight and be on your way to providing amazing customer service tomorrow.

Course Curriculum

Chapter 1: Welcome to How to Build a Customer Service Strategy

Lecture 1: Welcome to How to Build a Customer Service Strategy

Chapter 2: Thinking Like a Customer

Lecture 1: Thinking Like a Customer

Chapter 3: Damaging Your Customer Centric Strategies

Lecture 1: Damaging Your Customer Centric Strategies

Chapter 4: The Customer Experience

Lecture 1: Develop Your Customer Strategy

Lecture 2: Building a Customer Centric Strategy

Lecture 3: The Story of Miffy and Good Beans

Lecture 4: Zappos and the Importance of Customer Experience

Lecture 5: Strategies for Improving the Customer Experience

Lecture 6: Google Garage – A Collaborative Work Space

Chapter 5: Congratulations! You now know how to Build a Customer Service Strategy

Lecture 1: How to Build a Customer Service Strategy

Instructors

Learoy Tonight
Bite Size Learning

Rating Distribution

1 stars: 57 votes
2 stars: 222 votes
3 stars: 1609 votes
4 stars: 4721 votes
5 stars: 5966 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

Menu