ServiceNow System Administrator(CSA) Practice Tests 2024

This exam set has 6 set of practice tests, 4 tests are topic specific tests for a quick review and they are defined as per Exam format below to cover the topics defined in official ServiceNow CSA Exam blueprint.

Platform Overview and Navigation

• ServiceNow Platform overview

• Platform capabilities and services

• The ServiceNow Instance

• Next Experience Unified Navigation

Instance Configuration

• Installing applications and plugins

• Personalizing/customizing the instance

• Common user interfaces in the Platform

Configuring Applications for Collaboration

• Lists, Filters, and Tags

• List and Form anatomy

• Form Configuration

• Form templates and saving options

• Advanced Form Configuration

• Task Management

• Visual Task Boards (VTBs)

• Reporting, Dashboards, and Performance Analytics

• Notifications

Self Service & Automation

• Knowledge Management

• Service Catalog

• Flow Designer

• Virtual Agent

Database Management

• Data Schema

• Application/Access Control

• Importing Data

• CMDB and CSDM

Data Migration and Integration

• UI Policies

• Business Rules

• System update sets

• Scripting in ServiceNow

Remaining two Exam sets are Mock tests covering variety  of CSA topics.

ServiceNow requires completion of the following training course(s) and certification(s). The content in these courses covers the exam learning domains and will help you prepare for the exam.

• Welcome to ServiceNow

• ServiceNow Administration Fundamentals

Passing the ServiceNow System Administrator Certification Exam demonstrates mastery of ServiceNow System Administration and certifies that a candidate has the skills and essential knowledge necessary to manage the configuration, implementation, and maintenance of the ServiceNow platform.

Successfully passing this certification exam also establishes the core skill set necessary to pursue further certification for individuals.

Exam Structure

Number of Items

The exam consists of sixty questions.

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least four possible responses. Select the one response that most accurately answers the question.

Multiple Select (select all that apply)

For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. Select ALL responses that accurately answer the question. Partial credit is not provided.

Rating Distribution

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• 5 stars: 0 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

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