How To Talk To Your Customers

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: How to sell them on you

Lecture 3: Start a conversation with your customer

Lecture 4: How to transition from greeting to sale

Lecture 5: Small talk

Chapter 2: Conversation stages

Lecture 1: Your customer’s relationship with the product

Lecture 2: Your customer’s dream come true

Lecture 3: Show them the relevant products

Lecture 4: Giving honest value creates mor sales

Lecture 5: How to present your products to the customer

Lecture 6: Sell what sells itself

Chapter 3: Communication

Lecture 1: Communicating ethics

Lecture 2: Bringing up things when they matter

Lecture 3: Maintain control over the conversation

Lecture 4: Have sales that bring more sales

Lecture 5: Reasons customers buy

Lecture 6: Be authentic

Lecture 7: Have genuine conversation

Chapter 4: Getting customers to take action

Lecture 1: Factors that make the customer buy

Lecture 2: Personal relationships with customers

Lecture 3: Selling intuitively and in tune with the customer

Chapter 5: When a customer walks in your store

Lecture 1: Starting a great conversation

Lecture 2: Talking about great deals

Lecture 3: Sell different products

Lecture 4: Sell them on you first

Lecture 5: Learn things about the customer

Lecture 6: Get the customer talking about what they use the products for

Lecture 7: Talk about what your customer is excited about

Lecture 8: What excites the customer

Lecture 9: Get them to like buying from you

Lecture 10: Look out for the customer first

Chapter 6: The conversation

Lecture 1: A personal and business conversation

Lecture 2: Provide valuable content

Lecture 3: Talk about what’s relevant to the customer

Lecture 4: See if you can network with people

Lecture 5: Let the customer think about buying

Lecture 6: Find what’s valuable to the customer

Lecture 7: Positivity for good feelings

Chapter 7: What to talk about

Lecture 1: Social media

Lecture 2: Networking

Lecture 3: The customer’s relationship with your products

Lecture 4: Keep the conversation relatable for the customer

Lecture 5: See if there’s natural attraction in your conversation

Lecture 6: Show the customer how to use the product

Lecture 7: Talk about different things

Chapter 8: Customer feelings

Lecture 1: Focus on feelings

Lecture 2: How do your words make your customers feel

Lecture 3: Show enthusiasm only if you feel it

Lecture 4: How emotions sell

Lecture 5: Honesty sells better than exaggeration

Lecture 6: Help the customer

Lecture 7: Sell in a way that you enjoy

Lecture 8: Get them to like you

Lecture 9: Create positive details

Lecture 10: Persuasion with good feelings and valuable reasons

Chapter 9: Honesty and relatability

Lecture 1: Let the customer talk about what’s interesting to them

Lecture 2: Make a great sale

Lecture 3: What matters most in a sale

Lecture 4: Honesty sells more than exaggeration

Lecture 5: People will only give you a good reputation if you’re honest

Chapter 10: Networking

Lecture 1: Get businesses to send you customers

Lecture 2: Get customers to send you customers

Lecture 3: Get engaged with your followers’ social media posts

Lecture 4: When in the conversation to network

Lecture 5: Network with social media influencers

Lecture 6: Ask your customers to recommend you to their friends

Chapter 11: Selling to your customers

Lecture 1: Talk about value over price

Lecture 2: Weigh the value to the price

Lecture 3: Authenticity is saying the truth

Lecture 4: Be your best self and give value

Lecture 5: Have your customer buy from you

Lecture 6: Have a positive relationship with your customer

Lecture 7: Getting better at talking with your customers

Chapter 12: Logistics

Lecture 1: Starting the conversation

Lecture 2: Talking about your product

Lecture 3: Treating your customers really well

Lecture 4: Create an awesome experience for your customer

Lecture 5: Keep the customer engaged as you talk about the product

Lecture 6: Keep engaged with the customer

Lecture 7: Make the customer feel confident and informed

Lecture 8: How to be the best store to buy from

Lecture 9: Beat the competition

Lecture 10: Create little wins that lead to the sale

Chapter 13: Understanding your customers

Lecture 1: How to find out who your customers are

Lecture 2: What to know about your customers part 1

Lecture 3: What to know about your customer part 2

Lecture 4: Customers want great value