Hotel Front Desk

Hotel Front Desk, available at $49.99, has an average rating of 4.17, with 8 lectures, based on 409 reviews, and has 1225 subscribers.

You will learn about Role and Importance of Front Office Operations in the Hotel Foundational procedures of Front Office Day to day tasks/reports/actions at the desk Successful Front Office Manager To Do List and Complete day to day Checklist How to respond to an unhappy guest survey or email Service recovery and how to resolve Guest Complaints Why is it important to understand the real reason guests complain Key Performance Indicators and how to measure success of Front Office Department This course is ideal for individuals who are Anyone who is inspired to grow in Hospitality and Travel Industry or Current Front Office Associates that would like to become Managers or Current Front Office Leaders that are seeking ways to improve Operations in the department and add achievements to their Resumes It is particularly useful for Anyone who is inspired to grow in Hospitality and Travel Industry or Current Front Office Associates that would like to become Managers or Current Front Office Leaders that are seeking ways to improve Operations in the department and add achievements to their Resumes.

Enroll now: Hotel Front Desk

Summary

Title: Hotel Front Desk

Price: $49.99

Average Rating: 4.17

Number of Lectures: 8

Number of Published Lectures: 8

Number of Curriculum Items: 8

Number of Published Curriculum Objects: 8

Original Price: $49.99

Quality Status: approved

Status: Live

What You Will Learn

Role and Importance of Front Office Operations in the Hotel
Foundational procedures of Front Office
Day to day tasks/reports/actions at the desk
Successful Front Office Manager To Do List and Complete day to day Checklist
How to respond to an unhappy guest survey or email
Service recovery and how to resolve Guest Complaints
Why is it important to understand the real reason guests complain
Key Performance Indicators and how to measure success of Front Office Department

Who Should Attend

Anyone who is inspired to grow in Hospitality and Travel Industry
Current Front Office Associates that would like to become Managers
Current Front Office Leaders that are seeking ways to improve Operations in the department and add achievements to their Resumes

Target Audiences

Anyone who is inspired to grow in Hospitality and Travel Industry
Current Front Office Associates that would like to become Managers
Current Front Office Leaders that are seeking ways to improve Operations in the department and add achievements to their Resumes

Everything you need to know about successful Front Office Operations. This course will teach you all details, reports, transactions, skills you need to operate Front Office Department.

Course is designated in the manner that after completion you will be able to open a Hotel Front Office Department or know exactly what must be done to improve and build efficiency in the current one.

Course is designed with driving results and focuses on key performance indicators so that learning can be transitioned to results and results transformed to achievements and wins.

Course Curriculum

Chapter 1: Introduction to Front Office Management

Lecture 1: Review of Front Office Operations

Chapter 2: Fundamentals of Front Office Management

Lecture 1: Fundamentals of Front Office Management

Lecture 2: Daily Checklist

Lecture 3: Leadership Checklist

Chapter 3: Arrival Experience

Lecture 1: Arrival Experience

Chapter 4: Guest Experience Management

Lecture 1: How to respond to an unhappy guest emails/surveys

Lecture 2: Understand the real reason your guests complain

Lecture 3: Service Recovery

Instructors

Oksana Gyulnazaryan
General Manager at Marriott Hotels

Rating Distribution

1 stars: 8 votes
2 stars: 12 votes
3 stars: 73 votes
4 stars: 127 votes
5 stars: 189 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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