Professional Training for Managing Upset Customers
Professional Training for Managing Upset Customers, available at $49.99, has an average rating of 4.54, with 35 lectures, 4 quizzes, based on 262 reviews, and has 2603 subscribers.
You will learn about Managing Upset Customer Difficult Customer How to handle customer emotionally How to handle customer operationally This course is ideal for individuals who are Present and aspiring Customer Care Executives It is particularly useful for Present and aspiring Customer Care Executives.
Enroll now: Professional Training for Managing Upset Customers
Summary
Title: Professional Training for Managing Upset Customers
Price: $49.99
Average Rating: 4.54
Number of Lectures: 35
Number of Quizzes: 4
Number of Published Lectures: 35
Number of Published Quizzes: 4
Number of Curriculum Items: 39
Number of Published Curriculum Objects: 39
Original Price: ₹999
Quality Status: approved
Status: Live
What You Will Learn
- Managing Upset Customer
- Difficult Customer
- How to handle customer emotionally
- How to handle customer operationally
Who Should Attend
- Present and aspiring Customer Care Executives
Target Audiences
- Present and aspiring Customer Care Executives
In a customer-facing business, we may routinely come across customers who are upset and are likely to express their dissatisfaction to the teams managing them. Handling such customers is a unique and much-desired skill for any professional. The present course helps you with the necessary tips and techniques for working with angry customers. You will learn the methods to hold your own emotional reaction to such events to resolve the issue at hand and make the customer satisfied without creating a spill-over effect on others.
The techniques and elements that you will learn in this course will help you understand various customer behaviors, which are the manifestation of emotions such as anger, sadness, and frustration. You can use these techniques when discussing with any type of customer, firstly to avoid upsetting them and in the worst case how to repair situations to calm clients so that the situation can be resolved.
We will provide examples along the way, meant to display positive and negative approaches to situations with angry customers. We will also offer you e-mail and chat templates, phone call scripts, and a series of quizzes, for you to be able to examine the knowledge you gained.
The courseprovides hands-on, easy-to-apply training on
A. Supporting your Customers Emotionally
B. Supporting your Customers Operationally
Building Rapport
Controlling the Calls
De-escalating Conversations
C. How to Manage Stress and Show Gratitude
How to Manage Stress
How to Show Gratitude
D. Additional Resources
Email Templates
Phone Scripts for Angry Customers
Live Chat Templates
Course Curriculum
Chapter 1: Introduction
Lecture 1: Introduction
Chapter 2: Supporting your Customers Emotionally
Lecture 1: Supporting your Customers Emotionally 1
Lecture 2: Example 1
Lecture 3: Supporting your Customers Emotionally 2
Lecture 4: Supporting your Customers Emotionally 3
Lecture 5: Example 2
Lecture 6: Supporting your Customers Emotionally 4
Lecture 7: Example 3
Lecture 8: Supporting your Customers Emotionally 5
Lecture 9: Supporting your Customers Emotionally 6
Lecture 10: Request for feedback: Your thoughts on the course progress so far
Chapter 3: Supporting your Customers Operationally
Lecture 1: Building Rapport 1
Lecture 2: Example 4
Lecture 3: Building Rapport 2
Lecture 4: Building Rapport 3
Lecture 5: Building Rapport 4
Lecture 6: Building Rapport 5
Lecture 7: Example 5
Lecture 8: Building Rapport 6
Lecture 9: Controlling the Calls 1
Lecture 10: Example 6
Lecture 11: Controlling the Calls 2
Lecture 12: Example 7
Lecture 13: Controlling the Calls 3
Lecture 14: De-escalating Conversations 1
Lecture 15: Example 8
Lecture 16: De-escalating Conversations 2
Lecture 17: De-escalating Conversations 3
Lecture 18: De-escalating Conversations 4
Lecture 19: De-escalating Conversations 5
Chapter 4: How to Manage Stress and Show Gratitude
Lecture 1: How to Manage Stress 1
Lecture 2: How to Manage Stress 2
Lecture 3: How to Show Gratitude
Chapter 5: Additional Resources
Lecture 1: Additional Resources 1
Lecture 2: Additional Resources 2
Chapter 6: Final Quiz
Instructors
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ICMI LEARNING
ICMI Learning is a technology-driven educational company
Rating Distribution
- 1 stars: 3 votes
- 2 stars: 7 votes
- 3 stars: 27 votes
- 4 stars: 78 votes
- 5 stars: 147 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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