Empathy For Customer Service That Feels Personalized

Empathy For Customer Service That Feels Personalized, available at $19.99, has an average rating of 4.66, with 29 lectures, based on 1371 reviews, and has 2562 subscribers.

You will learn about Provide world-class customer service Use empathy to truly understand the needs of your customers Understand the emotional experience of your customers Provide truly personalized support, and inspire customer loyalty This course is ideal for individuals who are This course is great for customer service agents or This course is great for customer service managers or This course is great for business owners It is particularly useful for This course is great for customer service agents or This course is great for customer service managers or This course is great for business owners.

Enroll now: Empathy For Customer Service That Feels Personalized

Summary

Title: Empathy For Customer Service That Feels Personalized

Price: $19.99

Average Rating: 4.66

Number of Lectures: 29

Number of Published Lectures: 25

Number of Curriculum Items: 29

Number of Published Curriculum Objects: 25

Original Price: $29.99

Quality Status: approved

Status: Live

What You Will Learn

Provide world-class customer service
Use empathy to truly understand the needs of your customers
Understand the emotional experience of your customers
Provide truly personalized support, and inspire customer loyalty

Who Should Attend

This course is great for customer service agents
This course is great for customer service managers
This course is great for business owners

Target Audiences

This course is great for customer service agents
This course is great for customer service managers
This course is great for business owners

Give better and more personalized care by learning how to use Cognitive Empathy and Emotional Empathy. Make each customer feel special, and turn them into super-fans who stay loyal to your brand, and recommend your business to their friends.

WHY EMPATHY

You don’t want to cut corners on your customer service because if a customer is reaching out to you for help, they are experiencing a pain point. They are also often in an heightened emotional state.

If you neglect them in this situation or give minimal care and support, they will remember that next time they have to buy from you, and it might act as a deterrent. But if you give them truly caring customer service, they will remember that too, and they will trust your brand more, which might get them to remain as customers longer and buy more from you.

LISTEN TO CUSTOMERS BETTER

Most communication is non-verbal, so you’ll also learn active listening techniques as well as elements of non-verbal communication. It will help you understand the needs of your customers sooner, which will enable you to provide them with better support!

BE KNOWN FOR WORLD-CLASS CARE AND SUPPORT

Use customer service as more than just something you have to do, but rather as an advantage by which you retain clients and win new clients through the recommendations of your existing customers.

Invest in your future! Enroll today!

Course Curriculum

Chapter 1: Introduction and welcome

Lecture 1: Introduction and welcome

Chapter 2: What is empathy, sympathy, and compassion

Lecture 1: What is empathy, sympathy, and compassion

Lecture 2: Dalai Lama: Kindheartedness is the mindset for empathy and compassion

Lecture 3: More on the distinction between Cognitive Empathy and Emotional Empathy

Chapter 3: Empathy in customer service

Lecture 1: Monitor the customer's emotional state

Lecture 2: If providing customer service over email or instant messenger

Chapter 4: Active listening

Lecture 1: Active listening for your customer service

Lecture 2: Example of active listening and improved comprehension I had to go through

Lecture 3: How to not lose a customer with bad support

Lecture 4: Ask to rephrase to make sure you understood

Lecture 5: Example of a listening mistake when I was 17

Lecture 6: "Actions speak louder than words" – non-verbal communication

Chapter 5: Listening to body language

Lecture 1: Non-verbal communication cues in customer service

Lecture 2: The body language of your eyes

Lecture 3: Open palms and arms visible, even on zoom

Lecture 4: Body language using your mouth: smile while talking

Chapter 6: Creating a culture of empathy

Lecture 1: Section introduction – culture of empathy

Lecture 2: Why creating a culture of empathy is a winning business formula

Lecture 3: Your customer service culture statement

Lecture 4: How to create a culture of great customer service

Lecture 5: Case study of a business owner who struggled to maintain culture of empathy

Lecture 6: Mindset for before the interaction

Lecture 7: Phrases to use during customer service that convey empathy

Lecture 8: Further thoughts on not falling into a negativity trap

Chapter 7: Conclusion

Lecture 1: Thank you and parting words of this course on empathy in customer service

Instructors

Alex Genadinik
Business, Entrepreneurship, SEO, Marketing, Amazon, YouTube

Rating Distribution

1 stars: 12 votes
2 stars: 18 votes
3 stars: 81 votes
4 stars: 413 votes
5 stars: 847 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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