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Quality Management Systems:Management and Control of Quality

Business

Quality Management Systems:Management and Control of Quality, available at $59.99, has an average rating of 4.6, with 60 lectures, based on 1060 reviews, and has 5844 subscribers.

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You will learn about You will be able to develop, implement, and sustain a performance excellence culture and improve overall organizational effectiveness and capabilities You will have the ability to apply the basic principles of QM and performance excellence, improve your processes and satisfy your customers and employees You will understand the various perspectives from which quality is viewed in order to fully appreciate its role in the many parts of a business organization You will learn the foundations and principles of the quality management philosophies and frameworks with the most impact on quality management practices You will have gained the skills to build, develop and sustain an effective quality management and performance excellence culture You will be able to describe the various types of quality costs and approaches used for quality cost measurement This course is ideal for individuals who are The course is for beginners and intermediate professionals who want to improve their knowledge and gain the skills to develop and implement quality management system and business excellence thinking in their companies. or The course is for more seasoned professionals who want to improve the overall effectiveness in their companies and deliver improved value to the customers and stakeholders. It is particularly useful for The course is for beginners and intermediate professionals who want to improve their knowledge and gain the skills to develop and implement quality management system and business excellence thinking in their companies. or The course is for more seasoned professionals who want to improve the overall effectiveness in their companies and deliver improved value to the customers and stakeholders.

Enroll now: Quality Management Systems:Management and Control of Quality

Summary

Title: Quality Management Systems:Management and Control of Quality

Price: $59.99

Average Rating: 4.6

Number of Lectures: 60

Number of Published Lectures: 60

Number of Curriculum Items: 60

Number of Published Curriculum Objects: 60

Original Price: $199.99

Quality Status: approved

Status: Live

What You Will Learn

  • You will be able to develop, implement, and sustain a performance excellence culture and improve overall organizational effectiveness and capabilities
  • You will have the ability to apply the basic principles of QM and performance excellence, improve your processes and satisfy your customers and employees
  • You will understand the various perspectives from which quality is viewed in order to fully appreciate its role in the many parts of a business organization
  • You will learn the foundations and principles of the quality management philosophies and frameworks with the most impact on quality management practices
  • You will have gained the skills to build, develop and sustain an effective quality management and performance excellence culture
  • You will be able to describe the various types of quality costs and approaches used for quality cost measurement

Who Should Attend

  • The course is for beginners and intermediate professionals who want to improve their knowledge and gain the skills to develop and implement quality management system and business excellence thinking in their companies.
  • The course is for more seasoned professionals who want to improve the overall effectiveness in their companies and deliver improved value to the customers and stakeholders.

Target Audiences

  • The course is for beginners and intermediate professionals who want to improve their knowledge and gain the skills to develop and implement quality management system and business excellence thinking in their companies.
  • The course is for more seasoned professionals who want to improve the overall effectiveness in their companies and deliver improved value to the customers and stakeholders.

While quality isn’t a new business concept, quality goods and services do continue to play a key role in generating the reputation that can give your organisation its competitive edge. Consistently offering high quality leads to loyal customers, who can reward your company with positive recommendations that lead to new customers. The Total Quality Management (TQM) approach changed the way businesses look at everything from customers, to human resources, to manufacturing and service processes. Now it’s widely recognised that, in order to keep up with the ever-changing conditions and direction of an organisation, all business activities need to incorporate quality principles that function effectively as a system.

This course will teach you the basic principles and applications of quality managementand a performance excellence approach to business activities. By examining current methods for organisational performance management, you’ll learn the most sustainable ways to deliver increased value to both customers and stakeholders. You’ll also discover how to improve personal and organisational learning, and how to increase the overall aptitudes and effectiveness of your business.

Based on practical, real-world expertise, this course is suited to a broad audience that includes both business owners and managers looking to improve procedures, and design quality management projects with a company-wide focus. You’ll learn how to develop and implement strategies for excellence that focus on customers’ needs. You’ll also learn how well-planned performance systems make the most of both people and procedures to sustain excellence, manage the information that leads to good decision-making, and accomplish business goals.

By the end of this course, you’ll have a valuable skill set that that will allow you to apply all the principles of quality management and performance excellence to your business. You’ll understand the concept of improving procedural efficiencies and outcomes, and you’ll know how to create, implement, and maintain a culture of excellence in the workplace that will enable your business to meet goals and change with the times.

Course Curriculum

Chapter 1: The Quality System Overview

Lecture 1: Course Introduction

Lecture 2: Section Introduction

Lecture 3: Defining Quality

Lecture 4: Total Quality – Principles, Practices, Techniques

Lecture 5: Levels of Quality

Lecture 6: Section Closure

Chapter 2: Total Quality in Organizations

Lecture 1: Section Introduction

Lecture 2: Quality in Manufacturing and Services

Lecture 3: Quality in Health Care,Education,Small Businesses,Non-Profits,and Public Sector

Lecture 4: Section Closure

Chapter 3: Total Quality Philosophies and Frameworks

Lecture 1: Secton Introduction

Lecture 2: Deming Philosophy Foundations

Lecture 3: Deming's 14 Points

Lecture 4: The Juran and Crosby Philosophy

Lecture 5: Quality Management Frameworks – The Malcolm Baldrige Award

Lecture 6: Quality Management Frameworks – International Programs

Lecture 7: Section Closure

Chapter 4: Leadership and Strategic Planning

Lecture 1: Section Introduction

Lecture 2: Leadership for Quality

Lecture 3: Strategic Planning

Lecture 4: Section Closure

Chapter 5: Customer Focus

Lecture 1: Section Introduction

Lecture 2: Customer Satisfaction and Loyalty

Lecture 3: Identifying Customers. Customer Information.

Lecture 4: Customer Relationship Management

Lecture 5: Measuring Customer Satisfaction

Lecture 6: Section Closure

Chapter 6: High Performance Workforce Management

Lecture 1: Section Introduction

Lecture 2: Principles of Engagement and Motivation

Lecture 3: Designing High Performance Work Systems – Part 1

Lecture 4: Designing High Performance Work Systems – Part 2

Lecture 5: Managing and Sustaining the Work System

Lecture 6: Section Closure

Chapter 7: Process Management

Lecture 1: Section Introduction

Lecture 2: Business Processes. Designing Work Processes.

Lecture 3: Process Control and Improvement

Lecture 4: Section Closure

Chapter 8: Performance Measurement and Information Management

Lecture 1: Section Introduction

Lecture 2: The Scope of Performance Measurement

Lecture 3: Designing Effective Performance Measurement Systems

Lecture 4: Analysing and Using Performance Data

Lecture 5: The Cost of Quality

Lecture 6: Knowledge Management

Lecture 7: Section Closure

Chapter 9: Building and Sustaining Performance Excellence in Organizations

Lecture 1: Section Introduction

Lecture 2: Organizational Culture and Performance Excellence

Lecture 3: Change Management

Lecture 4: Sustaining the Quality Organization

Lecture 5: Section Closure

Chapter 10: Six Sigma and Process Improvement

Lecture 1: Section Introduction

Lecture 2: Six Sigma Methodology

Lecture 3: Tools for Process Improvement

Lecture 4: Lean Tools

Chapter 11: Quality Cost Management

Lecture 1: Quality Costs

Lecture 2: Quality Cost Measurement

Lecture 3: Quality Costs Reporting

Lecture 4: Quality Costs and Decision Making

Lecture 5: Quality Cost Control – Choosing a Standard

Lecture 6: Quality Cost Control – Performance Reports

Lecture 7: Course Closure

Instructors

Rating Distribution

  • 1 stars: 37 votes
  • 2 stars: 61 votes
  • 3 stars: 226 votes
  • 4 stars: 317 votes
  • 5 stars: 419 votes

Frequently Asked Questions


How long do I have access to the course materials?


You can view and review the lecture materials indefinitely, like an on-demand channel.


Can I take my courses with me wherever I go?


Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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