Client Care And Consultation

Client Care And Consultation, available at $19.99, has an average rating of 4.1, with 14 lectures, based on 14 reviews, and has 4668 subscribers.

You will learn about You will learn how to to instantly connect with your client or customers the first time you meet them, keep them as repeat clients and how to do a thorough consultation. This course is ideal for individuals who are Anyone working with customers and or clients who want repeat business It is particularly useful for Anyone working with customers and or clients who want repeat business.

Enroll now: Client Care And Consultation

Summary

Title: Client Care And Consultation

Price: $19.99

Average Rating: 4.1

Number of Lectures: 14

Number of Published Lectures: 14

Number of Curriculum Items: 14

Number of Published Curriculum Objects: 14

Original Price: $39.99

Quality Status: approved

Status: Live

What You Will Learn

You will learn how to to instantly connect with your client or customers the first time you meet them, keep them as repeat clients and how to do a thorough consultation.

Who Should Attend

Anyone working with customers and or clients who want repeat business

Target Audiences

Anyone working with customers and or clients who want repeat business

Maintaining client care and loyalty is NOT just for the beauty industry.

Definition: The assistance and advice provided by a company to those people who buy or use its products or services.

Customer service is often at the heart of a business which aims to provide an exceptional service that leaves the customer feeling valued and respected. Although providing an excellent service can involve extra resource, time and money, when you get it right it will enable you to stand out from your competition, maintain a positive reputation among future customers and encourage existing customers to purchase from your business again. Remember, it is six times more expensive to acquire a new customer than to retain an existing customer!

Customer service is important because it can help you to:

Increase customer loyalty
Increase the amount of money each customer spends with your business
Increase how often a customer buys from you
Generate positive word-of-mouth about your business

There are many more reasons why customer service is important and many ways you can ensure you are delivering the service which creates the perfect experience for your customers.

Strategies can include:

Understanding your customers’ needs and wants
Treating your customers respectfully
Acting on promises made to your customer
Handling complaints and returns gracefully
Exceeding customer expectations
Going out of your way to help your customer.

All of the above approaches will contribute towards the customer feeling valued.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction Video

Lecture 2: Introduction To Section 1

Lecture 3: Why Is Client Care So Important

Lecture 4: Why Is Client Consultation So Important

Lecture 5: The Difference Between Verbal And Non Verbal Communication

Chapter 2: Lets Get Down To Business

Lecture 1: Introduction To Section 2

Lecture 2: Proven Effective Ways To Keep Your Salon At The Top

Lecture 3: 15 Tips For A Successful Client Consultation

Lecture 4: How Can You Offer Your Client The Care They Deserve

Chapter 3: Therapist, Complaints And Pricing

Lecture 1: Introduction To Section 3

Lecture 2: How To Keep GREAT Therapists

Lecture 3: How To Handle Client Complaints

Lecture 4: How To Set Realistic Treatment Prices

Lecture 5: CONGRATULATIONS AND THANK YOU

Instructors

Charlie Corkill Boonzaaier
Beauty Threapist & Beauty Trainer

Rating Distribution

1 stars: 0 votes
2 stars: 1 votes
3 stars: 3 votes
4 stars: 2 votes
5 stars: 8 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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