Write Great Emails: Effective Business Communication Skills

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Chapter 2: Quick Note on Plagiarism

Lecture 1: Quick Note on Plagiarism

Chapter 3: First Impressions Matter

Lecture 1: Salutations: Should I use "Dear:", "Dear," "Hello", "Hi," or "Hey"?

Lecture 2: Subject Lines: Introduce the Subject of Your Email

Lecture 3: Hooks: How to Get (And Keep) Your Reader's Attention

Chapter 4: But Second Impressions Matter, Too: Following Up

Lecture 1: Following Up Is Easy: Transitional Words

Chapter 5: Signatures

Lecture 1: Email Signatures: How to Sign Your Email

Chapter 6: Screenshots

Lecture 1: Using Screenshots Effectively in Emails

Lecture 2: Using Lightshot for Taking Screenshots

Chapter 7: Attachments

Lecture 1: Email Attachments: Introduction

Lecture 2: Organizing Multiple Email Attachments

Chapter 8: Newsletter Writing

Lecture 1: Newsletter – Avery's Candied Confections – How to Write an Effective Newsletter

Lecture 2: Newsletter – Avery's Candied Confections – Read-Aloud

Chapter 9: Requesting for More Information and Clarification

Lecture 1: Requesting a Complex List of Information from an Email Recipient

Lecture 2: Request for Information – Breakdown of Email

Chapter 10: Handling Customer Requests

Lecture 1: Customer Request – Exercise

Lecture 2: Notify a Customer That a Project or Task Has Been Successfully Completed

Lecture 3: Handling an Upset Customer – Exercise

Lecture 4: Handling an Upset Customer

Lecture 5: Requesting Payment from a Customer

Chapter 11: Job Inquiries: How to Ask for the Job You Want (Even If It Isn't Advertised!)

Lecture 1: Job Inquiry for a Role That Isn't Advertised: Email Read Aloud

Lecture 2: How to Write a Job Inquiry Letter for a Role That Isn't Advertised

Chapter 12: Transactional Emails

Lecture 1: Introduction to Transactional Emails Section

Lecture 2: Transactional Emails – Account Creation

Lecture 3: Email Subscription Confirmation

Lecture 4: Transactional Emails – Account Recovery Email

Lecture 5: Transaction Emails – Simple Invoice

Lecture 6: Order Confirmation Email

Lecture 7: Notifications (Updates, Delivery Estimates, Delays)

Lecture 8: Customer Receipt

Chapter 13: Editing Emails

Lecture 1: Editing Emails: How to Revise an Email Before Sending It

Lecture 2: Undo Send: Take Back an Email After It's Been Sent And Avoid Embarrassment

Chapter 14: Basic Email Grammar

Lecture 1: The Dangers (And Wonders) of Spellcheckers

Lecture 2: Basic Grammar: Who vs. Whom

Chapter 15: Email Templates

Lecture 1: When To Use (And Not To Use) Email Templates

Chapter 16: Time Zone Differences

Lecture 1: Time Zone Differences: From PST to EST