Customer Success | How to Put Your Customers First

Customer Success | How to Put Your Customers First, available at $54.99, has an average rating of 4.52, with 15 lectures, based on 4085 reviews, and has 12085 subscribers.

You will learn about The objective of this course is to help equip you with principles and frameworks to confront the new market reality that customers are in charge. Upon course completion, you begin to see current and future customers in an entirely new light. This will help your companies succeed and your career flourish. This course is ideal for individuals who are If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer. It is particularly useful for If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer.

Enroll now: Customer Success | How to Put Your Customers First

Summary

Title: Customer Success | How to Put Your Customers First

Price: $54.99

Average Rating: 4.52

Number of Lectures: 15

Number of Published Lectures: 15

Number of Curriculum Items: 15

Number of Published Curriculum Objects: 15

Original Price: $19.99

Quality Status: approved

Status: Live

What You Will Learn

The objective of this course is to help equip you with principles and frameworks to confront the new market reality that customers are in charge. Upon course completion, you begin to see current and future customers in an entirely new light. This will help your companies succeed and your career flourish.

Who Should Attend

If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer.

Target Audiences

If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer.

For far too long, companies have put themselves first, ignoring their customers in the process. They’ve been happy to take people’s money without really considering their points of view.

Now, there’s a real sea change taking place: the most successful enterprises are learning how to put their customers first.

This course, How to Put Your Customers First, lays out the key principles every size and type of business needs to embrace. It starts with understanding that you are living in a “me first” world. To succeed in it, you must navigate a new path forward to “we.”

In this course, you are going to learn key elements about putting customers first including:

· The customer roller coaster every business is on

· What Jeff Bezos, founder of Amazon, really believes about customers

· The real brand gap between companies and customers

· Why you must reframe your issues with customers

· The Upside Down Org chart

· The Five C’s on the Path to Trust

· The three questions that form the Customer Experience Triangle

· The three simple rules to adopt to show customers they are first

· Why making things simple is a critical strategy

· Over forty ways to become simple

· The stark difference between right and left brain thinking

· Why understanding human emotions is so important

· How to tell customer first stories that touch the heart and deliver results

· The true value of gratitude

You will also see three case studies that demonstrate how to put customers first and why it’s so important to building a better future:

· TD Bank

· Safelite Auto Glass

· Jason Terry / NBA Player

The journey to putting your customers first will pay off for your company for many years to come. Please enroll today!

Course Curriculum

Chapter 1: First Things First

Lecture 1: It All Starts With Me

Lecture 2: From Me to We

Lecture 3: Moments of Truth

Lecture 4: Three Simple Rules

Chapter 2: Customers Want Simplicity

Lecture 1: Keeping Things Simple

Lecture 2: Ways to Simplify: Part 1

Lecture 3: Ways to Simplify: Part 2

Lecture 4: Case Study: Jason Terry, NBA Player

Chapter 3: Customers Want Purpose

Lecture 1: Right vs. Left Brain

Lecture 2: Have a Shared Purpose

Lecture 3: Case Study TD Bank

Chapter 4: Customers Want Their Stories

Lecture 1: Customer First Storytelling: Heartbridge

Lecture 2: Stories That Move People

Lecture 3: Case Study: Safelite Auto Glass

Chapter 5: Course Wrap Up

Lecture 1: Wrap Up

Instructors

Chuck Wall
Entrepreneur, Advisor, Author, and Speaker

Rating Distribution

1 stars: 25 votes
2 stars: 65 votes
3 stars: 396 votes
4 stars: 1378 votes
5 stars: 2221 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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