Professional Business Email Writing Skills for ESL Speakers

Course Curriculum

Chapter 1: INTRODUCTION TO THE COURSE

Lecture 1: WELCOME AND INTRODUCTION FROM THE COURSE TUTOR

Lecture 2: Introduction and Course Learning Points

Lecture 3: The Importance of Emails in Business Communications

Lecture 4: End of Section 1

Chapter 2: BACK TO BASICS

Lecture 1: Introduction and Overview of Section 2

Lecture 2: Making the Right Impression

Lecture 3: Typical Problems and their Effects

Lecture 4: Consider the Reader

Lecture 5: Cross-cultural Communications

Lecture 6: Formal, neutral and informal writing styles

Lecture 7: Review of the Learning Points of this Section 2

Lecture 8: End of Section 2

Chapter 3: GETTING STARTED

Lecture 1: Introduction and Overview of Section 3

Lecture 2: How to Structure Your Email

Lecture 3: Formatting your Email

Lecture 4: Long vs Short

Lecture 5: Using Salutations

Lecture 6: Modes of Address (Honorifics)

Lecture 7: Writing Appropriate Subject Headings

Lecture 8: Review of the Learning Points of this Section

Lecture 9: End of Section 3

Chapter 4: CRAFTING AND DRAFTING YOUR EMAILS

Lecture 1: Introduction and Overview of Section 4

Lecture 2: Beginning your Email and Stating Your Purpose

Lecture 3: Writing Logically to Get your Message Across

Lecture 4: Phrases for Emails Requesting / Giving Information, Action and Help

Lecture 5: Using Abbreviations

Lecture 6: The Rules of Punctuation

Lecture 7: Adding Attachments

Lecture 8: Review of the Learning Points of this Section 3

Lecture 9: End of Section 4

Chapter 5: BRUSH UP YOUR ENGLISH

Lecture 1: Introduction and Overview of Section 5

Lecture 2: British or American English?

Lecture 3: What Not to Write – and what to write instead

Lecture 4: Use Verbs Not Nouns

Lecture 5: Words Easily Confused

Lecture 6: Word Collocation

Lecture 7: Focus on Grammar – Common Tenses and Time Expressions

Lecture 8: Review of the Learning Points of this Section 5

Lecture 9: End of Section 5

Chapter 6: ENGAGE THE READER

Lecture 1: Introduction and Overview of Section 6

Lecture 2: Adding Variety

Lecture 3: How to Use Transition Words and Phrases

Lecture 4: Review of the Learning Points of this Section 5

Lecture 5: End of Section 6

Chapter 7: SIGNING OFF

Lecture 1: Introduction and Overview of Section 7

Lecture 2: How to End your Email

Lecture 3: The Techniques of Proof Reading

Lecture 4: Review of the Learning Points of this Section 6

Lecture 5: End of Section 7

Chapter 8: END OF THE COURSE, BEGINNING OF EXCELLENT EMAILS!

Lecture 1: Introduction and Overview of Section 8

Lecture 2: Email Etiquette

Lecture 3: Review of the Course Learning Points

Lecture 4: Congratulations on completing the course

Lecture 5: End of Section 8