Customer Service to Customer Relationship Management
Customer Service to Customer Relationship Management, available at $24.99, has an average rating of 4.23, with 8 lectures, based on 432 reviews, and has 998 subscribers.
You will learn about Satisfied customers are returning customers. Converting your customers into brand advocates will not only bring you more customers but savings in advertisement costs. How do you do that? Check out this course and begin doubling and even tripling your revenue through brand advocates. This course is ideal for individuals who are Anyone who wants to increase their customer base and generate revenue through customer relationship management. It is particularly useful for Anyone who wants to increase their customer base and generate revenue through customer relationship management.
Enroll now: Customer Service to Customer Relationship Management
Summary
Title: Customer Service to Customer Relationship Management
Price: $24.99
Average Rating: 4.23
Number of Lectures: 8
Number of Published Lectures: 8
Number of Curriculum Items: 8
Number of Published Curriculum Objects: 8
Original Price: $39.99
Quality Status: approved
Status: Live
What You Will Learn
- Satisfied customers are returning customers. Converting your customers into brand advocates will not only bring you more customers but savings in advertisement costs. How do you do that? Check out this course and begin doubling and even tripling your revenue through brand advocates.
Who Should Attend
- Anyone who wants to increase their customer base and generate revenue through customer relationship management.
Target Audiences
- Anyone who wants to increase their customer base and generate revenue through customer relationship management.
While all businesses focus their efforts on excellent customer service it usually ends there. It is also important that the relationship built with the customer from the point of sale is sustained. The goal of your business should be to develop brand ambassadors and it starts with your regular customers! This course is designed for the leaner to understand and acknowledge their role in the development of a culture of Service. It is expected that the learner will have a clear understanding of their role in customer relationship and learn skills in handling difficult situations with ease so as to project a positive and professional image of the business to its customer.
Course Curriculum
Chapter 1: Introduction
Lecture 1: Introduction
Chapter 2: Differentiating Between Customer Service and Customer Relationship
Lecture 1: Defining Customer Service and Customer Relationship
Chapter 3: Customer Relationship Stage # 1: Discovery
Lecture 1: Stage 1: Discovery
Chapter 4: Customer Relationship Stage # 2: Evaluation
Lecture 1: Stage 2: Evaluation
Chapter 5: Customer Relationship Stage 3: Purchasing
Lecture 1: Stage 3: Purchasing
Chapter 6: Customer Relationship Stage 4: Experiencing
Lecture 1: Stage 4: Experiencing
Chapter 7: Customer Relationship Stage 5: Retention
Lecture 1: Stage 5: Retention
Chapter 8: Customer Relationship Stage 6: Brand Advocate
Lecture 1: Stage 6: Brand Advocate
Instructors
-
Coach Jarret
Career Coach
Rating Distribution
- 1 stars: 6 votes
- 2 stars: 7 votes
- 3 stars: 65 votes
- 4 stars: 158 votes
- 5 stars: 196 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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