ISO 9001 Quality Management Knowledge and Understanding

Course Curriculum

Chapter 1: Introduction

Lecture 1: Clause 1-3

Chapter 2: Clause 4 Context of Organization

Lecture 1: Clause 4 Article

Lecture 2: 4 Context of the Organization

Lecture 3: 4.1 Understanding the Organization and its context

Lecture 4: 4.2 Understanding the needs and expectations of interested parties

Lecture 5: 4.3 Determining the scope of the quality management  system

Lecture 6: 4.4 Quality management system and its processes

Chapter 3: Clause 5 Leadership

Lecture 1: Clause 5 Article

Lecture 2: 5 Leadership

Lecture 3: 5.1 Leadership and commitment

Lecture 4: 5.2 Policy

Lecture 5: 5.3 Organizational Roles, Responsibilities, and Authorities

Chapter 4: Clause 6 Planning

Lecture 1: Clause 6 Article

Lecture 2: 6 Planning

Lecture 3: 6.1 Actions to address risks and opportunities

Lecture 4: 6.2 Quality Objectives and Planning to Achieve Them

Lecture 5: 6.3 Planning of Changes

Chapter 5: Clause 7 Support

Lecture 1: Clause 7 Article

Lecture 2: 7 Support

Lecture 3: 7.1 Resource

Lecture 4: 7.1.5 Monitoring and Measuring Resources

Lecture 5: 7.2-4 Competence, Awareness, Communication

Chapter 6: Clause 8 Operation

Lecture 1: Clause 8 Article

Lecture 2: 8. Operation

Lecture 3: 8.1 Operational Planning and Control

Lecture 4: 8.2 Determination of Requirements for Products  and Services

Lecture 5: 8.3 Design and Development of Products and Services

Lecture 6: 8.4 Control of Externally Provided Products and Services

Lecture 7: 8.5 Production and Service Provision

Lecture 8: 8.6 Release of Products and Services

Lecture 9: 8.7 Control of Nonconforming Process Outputs, Products, and Service

Chapter 7: Clause 9 Performance Evaluation

Lecture 1: Clause 9 Article

Lecture 2: 9. Performance Evaluation

Lecture 3: 9.1 Monitoring, measurement, analysis and evaluation

Lecture 4: 9.2 Internal Audit

Lecture 5: 9.3 Management Review

Chapter 8: Clause 10 Improvement

Lecture 1: Clause 10 Article

Lecture 2: 10. Improvement

Lecture 3: 10.1-3 Nonconformity and Improvement

Chapter 9: Procedures

Lecture 1: Procedure for Context of the Organization

Lecture 2: Procedure for Control of Non-Conforming Output

Lecture 3: Procedure for Internal QMS Audit

Lecture 4: ISO 9001:2015 Example of Setting and Monitoring of Quality Objectives

Lecture 5: Procedure for Logistics

Lecture 6: Procedure for Project Management

Chapter 10: Seven Principles of Quality Management

Lecture 1: Customer Focus

Lecture 2: Leadership

Lecture 3: Engagement of People

Lecture 4: Process Approach

Lecture 5: Improvement

Lecture 6: Evidence-based decision making

Lecture 7: Relationship Management

Chapter 11: Process Approach

Lecture 1: What does having a process approach mean?

Lecture 2: How can we group processes?

Lecture 3: How can we implement the process approach?

Lecture 4: How to apply PDCA to the process approach.

Chapter 12: Change Management

Lecture 1: Change Management

Lecture 2: ISO 9001 References

Lecture 3: Points of Consideration

Lecture 4: Tips and Techniques

Lecture 5: Change Register

Lecture 6: 1. Readiness Assessment

Lecture 7: 2. Communication

Lecture 8: 3. Sponsor

Lecture 9: 4. Training for Managers

Lecture 10: 5. Training Development and Delivery

Lecture 11: 6. Resistance Management

Lecture 12: 7. Feedback, recognition and review

Chapter 13: Clause 5: Leadership Deep Dive

Lecture 1: Providing Direction

Lecture 2: Commitment

Lecture 3: Enhancing training and awareness

Lecture 4: Improvement and competition

Lecture 5: Support Activities

Lecture 6: Customer Focus

Lecture 7: Quality Policy – 5 Examples

Lecture 8: Quality Policy

Lecture 9: Quality Policy HK Metalcraft Example

Lecture 10: Organizational Roles and Resonsibilities

Lecture 11: Organizational Roles and Resonsibilities Examples

Chapter 14: Clause 6: Planning Deep Dive