Mastering Key Performance Indicators (KPIs)

Course Curriculum

Chapter 1: Course introduction

Lecture 1: What does the course cover

Lecture 2: Using KPIs as directional guides

Lecture 3: The analogy of KPIs and fighter planes

Lecture 4: Grasping KPIs using weight loss objectives

Lecture 5: Aligning KPIs with strategic objectives

Chapter 2: Charting your strategic objectives

Lecture 1: Agree on what matters

Lecture 2: Introduction to the Smart Strategy Board template

Lecture 3: Mastering the use of the Smart Strategy Board template

Lecture 4: Visualizing strategic goals

Lecture 5: Continual assessment and adjustment of strategic aims

Lecture 6: Cascading goals

Lecture 7: The role of support functions

Lecture 8: Action plan alignment

Chapter 3: Introduction to Key Performance Questions

Lecture 1: Diving into Key Performance Questions

Lecture 2: Emphasizing metric diversity

Lecture 3: Crafting effective KPQs

Lecture 4: Key Performance Questions in action: Google example

Lecture 5: Key Performance Questions in action: Butcher example

Lecture 6: Section recap

Chapter 4: Introduction to Key Performance Indicators

Lecture 1: Introduction to Key Performance Indicators

Lecture 2: Definition of KPIs

Lecture 3: Distinguishing among Goals, KPIs, and Targets

Lecture 4: Comparing Leading and Lagging indicators

Lecture 5: Tangible vs Intangible KPIs

Lecture 6: Qualitative vs Quantitative KPIs

Lecture 7: Determining the right number of KPIs

Lecture 8: Finding valuable KPIs

Lecture 9: Measuring behaviour, not opinion

Lecture 10: Measuring behaviour – Gucci example

Lecture 11: The surge of data and its impact on KPIs

Lecture 12: KPI evolution – supermarket example

Chapter 5: How to work with a KPI design template

Lecture 1: Introducing the KPI template

Lecture 2: KPI template – Net profit example

Lecture 3: KPI Template – NPS example

Lecture 4: Strategies for effective KPI design

Chapter 6: KPIs in action: Practical examples

Lecture 1: Financial KPIs

Lecture 2: Customer Engagement KPIs

Lecture 3: Customer KPIs: Example

Lecture 4: Operational KPIs

Lecture 5: HR KPIs

Lecture 6: KRIs

Lecture 7: Conclusion

Chapter 7: Managing performance

Lecture 1: Managing performance – Introduction

Lecture 2: From KPIs to insights

Lecture 3: KPI reporting

Lecture 4: Using a KPI reporting template

Lecture 5: RAG ratings

Lecture 6: RAG rating example – RAF

Lecture 7: Data visualization

Lecture 8: KPI reporting – example

Lecture 9: KPI review meetings

Lecture 10: KPI meeting template

Lecture 11: Conclusion

Chapter 8: Course recap

Lecture 1: Best practices to remember

Lecture 2: Final words