Dealing with Difficult Customers
Dealing with Difficult Customers, available at $44.99, with 13 lectures, 1 quizzes.
You will learn about Understand external factors that contribute to customer difficulties and develop strategies to mitigate their impact. Utilize transactional analysis principles to analyze and improve customer interactions. Explore reasons why customers may be difficult and develop empathy-driven approaches to better understand their perspectives. Master effective communication techniques and strategies specifically tailored for phone interactions with challenging customers. Implement proven methods for handling difficult customers in face-to-face interactions, maintaining professionalism and rapport. This course is ideal for individuals who are This course is designed for professionals in customer-facing roles across various industries It is particularly useful for This course is designed for professionals in customer-facing roles across various industries.
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Summary
Title: Dealing with Difficult Customers
Price: $44.99
Number of Lectures: 13
Number of Quizzes: 1
Number of Published Lectures: 13
Number of Published Quizzes: 1
Number of Curriculum Items: 14
Number of Published Curriculum Objects: 14
Original Price: $49.99
Quality Status: approved
Status: Live
What You Will Learn
- Understand external factors that contribute to customer difficulties and develop strategies to mitigate their impact.
- Utilize transactional analysis principles to analyze and improve customer interactions.
- Explore reasons why customers may be difficult and develop empathy-driven approaches to better understand their perspectives.
- Master effective communication techniques and strategies specifically tailored for phone interactions with challenging customers.
- Implement proven methods for handling difficult customers in face-to-face interactions, maintaining professionalism and rapport.
Who Should Attend
- This course is designed for professionals in customer-facing roles across various industries
Target Audiences
- This course is designed for professionals in customer-facing roles across various industries
In today’s business landscape, mastering the art of handling difficult customers is essential. This course provides participants with practical techniques to effectively manage challenging customer interactions. Topics include cultivating a positive mindset, identifying and addressing internal and external stressors, and utilizing transactional analysis for improved communication. Participants will also explore the reasons behind customer difficulties and learn tailored strategies for managing interactions over the phone, in-person, and online. Emphasis is placed on employing sensitivity in communication and effective follow-up methods to enhance customer satisfaction. Through the analysis of real-world scenarios, participants will develop the skills and confidence needed to navigate complex customer relationships with professionalism and success. This course equips participants with strategies to cultivate a positive mental attitude, manage internal and external stressors, and employ transactional analysis for better interactions. Understanding why customers may be difficult is explored alongside specific strategies for phone, in-person, and online interactions. Participants learn to utilize sensitivity in communication and follow-up techniques to enhance customer satisfaction. Real-life scenarios are analyzed to apply learned strategies effectively. By the end of this course, participants will have gained practical skills and insights to navigate challenging customer interactions with confidence and professionalism.
There are no specific prerequisites for this course. However, participants are encouraged to have a basic understanding of customer service principles and some experience in interacting with customers. A willingness to learn and apply new communication strategies is essential.
Course Curriculum
Chapter 1: Introduction
Lecture 1: Introduction
Lecture 2: Positive Mental Attitude
Lecture 3: Internal Stressors
Lecture 4: External Stressors
Lecture 5: Transactional Analysis
Lecture 6: Why Some Customers Are Difficult
Lecture 7: Phone Strategies
Lecture 8: In-Person Strategies
Lecture 9: Online Strategies
Lecture 10: Using Sensitivity
Lecture 11: Following Up
Lecture 12: Customer Scenarios
Lecture 13: Conclusion
Instructors
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Stone River eLearning
Over 1,000,000 Happy Students
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Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
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