Mapping Customer Journeys & Dealing With Customer Complaints
Mapping Customer Journeys & Dealing With Customer Complaints, available at $19.99, has an average rating of 4.1, with 10 lectures, based on 37 reviews, and has 2804 subscribers.
You will learn about How to map customer journeys How to increase sales How to better understand their customers and their journey through the business This course is ideal for individuals who are Anyone involved in the customer journey of a business or Business owners It is particularly useful for Anyone involved in the customer journey of a business or Business owners.
Enroll now: Mapping Customer Journeys & Dealing With Customer Complaints
Summary
Title: Mapping Customer Journeys & Dealing With Customer Complaints
Price: $19.99
Average Rating: 4.1
Number of Lectures: 10
Number of Published Lectures: 10
Number of Curriculum Items: 10
Number of Published Curriculum Objects: 10
Original Price: £44.99
Quality Status: approved
Status: Live
What You Will Learn
- How to map customer journeys
- How to increase sales
- How to better understand their customers and their journey through the business
Who Should Attend
- Anyone involved in the customer journey of a business
- Business owners
Target Audiences
- Anyone involved in the customer journey of a business
- Business owners
Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory and behavioural consumer responses during all stages of the consumption process including pre-purchase, consumption and post-purchase stages. What is difference between customer service and customer experience? Customer service is just one part of the entire customer journey, while customer experience encompasses all the interactions between your brand and a customer.
The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business.
This concise two part course explains:
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What customer experience means
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The 6 key elements of a great customer experience
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Common mistakes businesses make
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How to apply each element in business for fast, profitable, sustainable growth
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How to deal with customer complaints
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How to turn customer complainers into customer advocates
By the end of the course you will:
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Understand what areas of business impact the customer experience
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Know the 6 key elements of a great customer experience
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Understand how you can turn a customer complaint into a win for your business
Who is Nigel Greenwood?
Nigel has spent 30 years creating great customer experiences, is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as it is, knows what customers want and loves making a difference.
Course Curriculum
Chapter 1: Customer Experience: Why and How to Map Customer Journeys
Lecture 1: Introduction
Lecture 2: Preparing to Map the Customer Journey
Lecture 3: The Customer Journey Mapping Workshop
Lecture 4: How to Design Your Customer Journey Map
Lecture 5: How to Use the Customer Journey Map to Identify What Changes to Make
Lecture 6: Delivering Change
Lecture 7: Summary and Final Thoughts
Chapter 2: Customer Complaints
Lecture 1: Why You Should Welcome Customer Complaints
Lecture 2: How You Should Handle Customer Complaints
Lecture 3: How You Can Improve Your Business Based On Customer Complaints
Instructors
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Expert Academy
Supercharge your learning with the world's leading experts
Rating Distribution
- 1 stars: 1 votes
- 2 stars: 1 votes
- 3 stars: 10 votes
- 4 stars: 14 votes
- 5 stars: 11 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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