Hospitality Masterclass: Luxury Concierge Training

Hospitality Masterclass: Luxury Concierge Training, available at $19.99, has an average rating of 4.44, with 16 lectures, based on 28 reviews, and has 53 subscribers.

You will learn about The history and purpose of the concierge Concierge Skills The Hotel Gerarchy Things you need to do before guest arrival Guest Arrival Experience Communication Develop relationships with guests Understand your guests in order to provide better recommendations How to handle external suppliers Selling experiences How to handle a guest complaint Things you need to do before guest departure This course is ideal for individuals who are This course is for everyone who wants to be a concierge It is particularly useful for This course is for everyone who wants to be a concierge.

Enroll now: Hospitality Masterclass: Luxury Concierge Training

Summary

Title: Hospitality Masterclass: Luxury Concierge Training

Price: $19.99

Average Rating: 4.44

Number of Lectures: 16

Number of Published Lectures: 16

Number of Curriculum Items: 16

Number of Published Curriculum Objects: 16

Original Price: $39.99

Quality Status: approved

Status: Live

What You Will Learn

The history and purpose of the concierge
Concierge Skills
The Hotel Gerarchy
Things you need to do before guest arrival
Guest Arrival Experience
Communication
Develop relationships with guests
Understand your guests in order to provide better recommendations
How to handle external suppliers
Selling experiences
How to handle a guest complaint
Things you need to do before guest departure

Who Should Attend

This course is for everyone who wants to be a concierge

Target Audiences

This course is for everyone who wants to be a concierge

Join us as we delve into the world of luxury concierge with Santi Roggio, the Head Concierge of the Ultra Luxury Grand Hotel Timeo in Taormina, a Belmond Hotel, and President of the Golden Keys of Sicily. With his wealth of experience and expertise, Santi is not just a concierge; he’s a maestro of memorable moments.

In our exclusiveluxury concierge course, you’ll unlock the secrets to elevating guest experiences and boosting sales. Discover the art of anticipating and fulfilling guest needs, transforming challenges into opportunities, and creating bespoke experiences that leave a lasting impression.

Learn from the best in the business as Santi reveals insider tips and strategies garnered from years of dedicated service. From leveraging the power of Les Clefs d’Orto mastering the art of personalized service, you’ll gain invaluable insights that will set you apart in the competitive world of hospitality.

Whether you’re a seasoned concierge looking to refine your skills or a hospitality professional eager to enhance guest satisfaction and drive revenue, this course is your ticket to success. Join us on a journey of discovery and excellence with Santi Roggio as your expert guide. Enroll now and elevate your hospitality game to new heights.

Course Curriculum

Chapter 1: Beginning

Lecture 1: Beginning

Chapter 2: Introduction

Lecture 1: Introduction

Chapter 3: Who is the modern Concierge and how was the Concierge born?

Lecture 1: Who is the modern Concierge and how was the Concierge born?

Chapter 4: What are the duties of a Concierge?

Lecture 1: What are the duties of a Concierge?

Chapter 5: What skills do I need to develop to be a great Concierge?

Lecture 1: What skills do I need to develop to be a great Concierge?

Chapter 6: The Hotel Hierarchy

Lecture 1: The Hotel Hierarchy

Chapter 7: The Experience Begins before the Guest Arrival

Lecture 1: The Experience Begins before the Guest Arrival

Chapter 8: How do I communicate with external service providers?

Lecture 1: How do I communicate with external service providers?

Chapter 9: How do I carefully manage email communication with your guests?

Lecture 1: How do I carefully manage email communication with your guests?

Chapter 10: How do I create the best arrival experience for my guests?

Lecture 1: How do I create the best arrival experience for my guests?

Chapter 11: What to expect from your guest during their stay?

Lecture 1: What to expect from your guest during their stay?

Chapter 12: How to create an experience?

Lecture 1: How to create an experience?

Chapter 13: How to sell the experience?

Lecture 1: How to sell the experience?

Chapter 14: How to handle complaints?

Lecture 1: How to handle complaints?

Chapter 15: Pre-Departure Experience

Lecture 1: Pre-Departure Experience

Chapter 16: Tips & Tricks

Lecture 1: Tips & Tricks

Instructors

Hospitality Masterclass
Luxury Hospitality Trainings

Rating Distribution

1 stars: 0 votes
2 stars: 1 votes
3 stars: 3 votes
4 stars: 6 votes
5 stars: 18 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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