Cisco Certified Technician Routing and Switching Questions

Prepare for the Cisco Certified Technician Routing and Switching certification with the comprehensive “Supporting Cisco Routing and Switching Network Devices v3.0 (100-490)” course. This course is designed to equip you with the essential skills needed for the 90-minute certification exam, consisting of 60-70 questions. The exam tests your ability to support and maintain Cisco routers, switches, and operating environments.

Throughout this course, you will gain the expertise to identify Cisco router and switch models, accessories, cabling, and interfaces. You will learn to understand Cisco IOS software operating modes, identify commonly found software, and effectively use the Cisco Command Line Interface (CLI) to connect and service products. Achieving this certification provides a solid foundation for supporting a wide range of Cisco devices and systems. Note that the exam is closed book, and no outside reference materials are allowed.

Key Learning Outcomes:

1.0 General Networking (23%) 1.1 Use the OSI and TCP/IP models and their associated protocols to explain how data flows in a network.

• Master the OSI and TCP/IP models to understand network data flow. 1.2 Describe the basic functionality and key differences of LAN switches, routers, and wireless access points.

• Differentiate and understand the functions of various network devices. 1.3 Differentiate between Ethernet, Fast Ethernet, Gigabit Ethernet, Serial, and Optical Layer 2 technologies.

• Identify and differentiate key Layer 2 technologies. 1.4 Describe LAN cabling.

• Learn about different types of LAN cabling. 1.5 Describe the function of CSU/DSU.

• Understand the role of CSU/DSU in network connections. 1.6 Describe Telco termination point.

• Identify where telecom equipment connects to customer premises. 1.7 Describe an IPv4 and IPv6 address and subnet.

• Grasp the fundamentals of IP addressing and subnetting. 1.8 Describe the function of FTP, TFTP, and PING.

• Utilize FTP, TFTP, and PING for network diagnostics and file transfers. 1.9 Describe the function of Telnet and SSH.

• Learn the uses of Telnet and SSH for secure remote access.

2.0 Cisco Equipment and Hardware (27%) 2.1 Identify the interfaces on Cisco equipment, including Nexus, Catalyst, Meraki switches, and various Cisco routers.

• Recognize interfaces on a wide range of Cisco equipment. 2.2 Identify Cisco products by logo marking and model number, including their locations on chassis, line card, module, or adapter.

• Identify Cisco products by logos and model numbers. 2.3 Identify and locate the serial number of Cisco products.

• Locate serial numbers on Cisco devices for inventory and support. 2.4 Identify and describe commonly used components.

• Understand the purpose of common network components. 2.5 Describe hardware memory terms and their use in Cisco routers and switches.

• Learn about different types of memory used in Cisco devices. 2.6 Identify the cabling on Cisco equipment.

• Identify and understand different cabling types used with Cisco equipment. 2.7 Identify tools for hardware installation and replacement.

• Recognize tools needed for installing and replacing Cisco hardware. 2.8 Identify the different loop-back plugs (RJ45 Ethernet, T1, 56K).

• Understand the use of various loop-back plugs for testing.

3.0 Cisco IOS Software Operation (27%) 3.1 Describe the key role of Cisco IOS, IOS-XE, IOS-XR, and NX-OS software.

• Understand the functions of various Cisco operating systems. 3.2 Navigate between different operating modes.

• Learn to switch between different modes within Cisco IOS. 3.3 Determine the current mode of a device.

• Identify the operational mode of Cisco devices. 3.4 Copy and paste a configuration file from/to a router or switch.

• Master the process of transferring configuration files. 3.5 Use and interpret basic Cisco IOS Software commands.

• Use and understand basic IOS commands for device management. 3.6 Describe the location and process to change the configuration register parameter.

• Learn how to locate and change configuration register parameters. 3.7 Identify a configuration file from a Cisco device.

• Recognize and manage configuration files on Cisco devices. 3.8 Describe the licensing process on different platforms.

• Understand the licensing process across Cisco platforms. 3.9 Describe Bundle Mode/Install Mode IOS-XE.

• Learn about Bundle and Install Modes in IOS-XE.

4.0 Service-Related Knowledge (23%) 4.1 Locate and use a text editor such as Notepad.

• Use text editors for editing configuration files. 4.2 Locate and use the Windows command prompt.

• Utilize the Windows command prompt for network management. 4.3 Locate, configure, and use Terminal Emulation (Tera Term, Putty).

• Set up and use terminal emulation software for device management. 4.4 Configure network settings for Ethernet ports on laptops and establish connections with Cisco equipment using correct cables.

• Configure network settings and establish connections with Cisco devices. 4.5 Make a physical connection from laptop to Cisco console port.

• Learn how to make physical connections for configuration and troubleshooting. 4.6 Connect, configure, and verify the operation status of a device interface.

• Set up and verify the status of device interfaces. 4.7 Configure and use TFTP and FTP servers (TFTP d32/64, Filezilla).

• Configure and use TFTP and FTP servers for file transfers. 4.8 Perform software upgrade or downgrade using TFTP, FTP, xmodem, tftpdnld, or USB storage.

• Upgrade or downgrade software on Cisco devices. 4.9 Manage configurations via the TCP/IP network.

• Manage device configurations over TCP/IP networks. 4.10 Perform password recovery on a Cisco device.

• Learn methods for recovering passwords on Cisco devices. 4.11 Identify and correct common network problems at Layers 1 and 2.

• Troubleshoot and resolve issues at network Layers 1 and 2. 4.11.a Serial or Ethernet interface status.

• Check and resolve issues with serial and Ethernet interface statuses. 4.11.b Ethernet layer 2 (full and half duplex, speed issues).

• Diagnose and fix Ethernet Layer 2 issues, including duplex and speed problems. 4.11.c WAN serial loopback test (T1, 56K, and Telco-assisted loopback).

• Conduct WAN serial loopback tests for network diagnostics.

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