Customer Service with AI (ChatGPT, ChatBase, and more!)

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: Advantages and Disadvantages of AI Customer Service

Lecture 3: Getting Started with AI for Customer Service

Lecture 4: Quick Introduction to ChatGPT

Lecture 5: Plan Your Goals: Exercise to Complete

Chapter 2: Use AI to Train and Improve Your Customer Service Team

Lecture 1: Exercise: Customer Service Assessment: Find Opportunities for AI

Lecture 2: AI Content: A Good Start

Lecture 3: Train Staff Show Empathy for Customers using ChatGPT

Lecture 4: Train Staff to Handle Upset Customers using ChatGPT

Lecture 5: Customer Service Scenario Exercise: Cancelled Flight

Lecture 6: Customer Service Scenario Exercise: Making Reservations at a Restaurant

Lecture 7: Salesforce and zendesk AI Solutions

Lecture 8: Lab Exercise: Using ChatGPT to Train Customer Service Staff

Chapter 3: Helping Customers with Technical Issues

Lecture 1: Use ChatGPT to Help Customers with Technical Questions

Lecture 2: Is ChatGPT the Only Way? Briefly Explore Gemini and CoPilot Alternatives

Lecture 3: Search PDF Files with ChatPDF

Lecture 4: Lab Exercise: Assist Customers with Technical Issues using ChatGPT

Chapter 4: Generate Communications with the Right Tone

Lecture 1: What Tone Do You Like? What Tones or Emotions Help Your Customers?

Lecture 2: Understanding the Importance of Tone with a ChatGPT Prompt

Lecture 3: Lab Exercise: Generate Customer Communications with the Right Tone

Lecture 4: Improve Customer Service with AI-Generated Videos

Chapter 5: Improving Social Media Presence Using AI

Lecture 1: Social Media and AI: What are the Possibilities?

Lecture 2: Automating and Monitoring Social Media with AI

Lecture 3: Hootsuite Demo

Lecture 4: Generate Images for Social Media

Lecture 5: Lab Exercise: Generate Marketing Content for Social Media

Chapter 6: Using AI for Automated Customer Service

Lecture 1: How Do Chatbots Make You Feel? Use This Checklist to Train Your Chatbot.

Lecture 2: Easily Create Your Own Hosted ChatBot Service

Lecture 3: Hands-On: Create a Custom ChatBot in Chatbase

Lecture 4: Training a ChatBot on Handling Common Queries

Lecture 5: Configuring AI Etiquette and Personality

Lecture 6: Lab Exercise: Easily Create a Custom Chatbot with ChatBase

Chapter 7: Build an Automated Message Responder

Lecture 1: Using ChatBase and Zapier for Message Automation

Lecture 2: Hands-On: Automated Facebook Message Responses with Chatbase and Zapier

Lecture 3: Lab Exercise: Automated Message Response

Chapter 8: Automating Repetitive Tasks

Lecture 1: Use Zapier to Automate Repetitive Tasks

Lecture 2: Hands-On: Automatically Create Support Tickets

Lecture 3: Lab Exercise: Automate Customer Service Tickets

Chapter 9: Long-Term AI Strategy

Lecture 1: Long-Term AI Strategy

Lecture 2: Your Action Plan

Lecture 3: Bonus Video