Mastering Difficult Conversations – A Social Workers Guide

Mastering Difficult Conversations – A Social Workers Guide, available at Free, has an average rating of 4.36, with 52 lectures, based on 7 reviews, and has 82 subscribers.

You will learn about To manage the stress and emotions that difficult conversations often bring about Prepare effectively for your difficult conversation How changing your perspective on the conversation is the key to unlock how to have it Reframing your difficult conversation for success How considering context gives you clues to successfully navigating a difficult conversation What to say and how to say it The key to becoming assertive The simple and incredible power of true listening How these conversations offer many opportunities This course is ideal for individuals who are This course is for those who need to have difficult conversations as part of their role – manager, leader of customer facing. It is also for those who want to tackle something tricky with their manager or a colleague. or For those who fear difficult conversations or find they become aggressive or confrontational or For those that don’t know what to say or how to say it It is particularly useful for This course is for those who need to have difficult conversations as part of their role – manager, leader of customer facing. It is also for those who want to tackle something tricky with their manager or a colleague. or For those who fear difficult conversations or find they become aggressive or confrontational or For those that don’t know what to say or how to say it.

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Summary

Title: Mastering Difficult Conversations – A Social Workers Guide

Price: Free

Average Rating: 4.36

Number of Lectures: 52

Number of Published Lectures: 52

Number of Curriculum Items: 52

Number of Published Curriculum Objects: 52

Original Price: Free

Quality Status: approved

Status: Live

What You Will Learn

To manage the stress and emotions that difficult conversations often bring about
Prepare effectively for your difficult conversation
How changing your perspective on the conversation is the key to unlock how to have it
Reframing your difficult conversation for success
How considering context gives you clues to successfully navigating a difficult conversation
What to say and how to say it
The key to becoming assertive
The simple and incredible power of true listening
How these conversations offer many opportunities

Who Should Attend

This course is for those who need to have difficult conversations as part of their role – manager, leader of customer facing. It is also for those who want to tackle something tricky with their manager or a colleague.
For those who fear difficult conversations or find they become aggressive or confrontational
For those that don’t know what to say or how to say it

Target Audiences

This course is for those who need to have difficult conversations as part of their role – manager, leader of customer facing. It is also for those who want to tackle something tricky with their manager or a colleague.
For those who fear difficult conversations or find they become aggressive or confrontational
For those that don’t know what to say or how to say it

This course provides you with all you need to master a difficult conversation. Such conversations are part of any role at work – leader, manager, customer facing or colleague. They are inevitable and necessary. Yet most people fear such conversations, which often leads to avoidance, or jumping in without thinking and creating more issues. We’ve never been taught how to have these conversations and what is needed to navigate them successfully. It doesn’t need to be this way.

I’ll guide you through all I’ve learnt from 15 years of almost daily difficult conversations in the highly emotive and stressful world of social work. I’ve had life changing conversations with people, broken bad news, provided sensitive feedback, raised issues with behaviour, supported people to change, and so much more. I will share with you what works, from how to prepare effectively to what to say and how to say it. We will look at how the power of human connection can create an environment in which truly difficult subjects can be discussed. You will learn how to master the natural stress these conversations provoke and enable both you and the other person to bring their best selves to the conversation. All difficult conversations involve some form of change and you will be given the keys to manage this successfully. You will learn how to master these conversations, increase your confidence, and increase your chances of success.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Welcome

Lecture 2: Who Am I?

Lecture 3: Why Have Such a Conversation?

Lecture 4: Having a Difficult Conversation in Mind

Chapter 2: Two Foundational Principles

Lecture 1: Connection and Win/Win

Chapter 3: Biology and Stress

Lecture 1: Stress Tipping Point

Lecture 2: What is Stress and How Does it Work?

Lecture 3: Survival and Belonging

Lecture 4: How Fight and Flight Show Up

Lecture 5: Threat to our Identity

Lecture 6: Threat from Change

Lecture 7: Biological Safety

Chapter 4: Preparation

Lecture 1: Why Prepare

Lecture 2: Your Why, Outcome and Key Points

Lecture 3: Language

Lecture 4: Further Reasons to Prepare

Chapter 5: Context

Lecture 1: What is Influencing Your Conversation?

Lecture 2: Social Work Example

Lecture 3: Work Example 1

Lecture 4: Work Example 2

Lecture 5: Overview

Lecture 6: What to Consider

Chapter 6: Warming the Context

Lecture 1: Warming the Context

Chapter 7: Perception and Perspective

Lecture 1: The World Through OUR Lens

Lecture 2: Problem Focussed Story/Narrative

Lecture 3: Stepping Back to Perspective

Lecture 4: Stepping into Perspective

Lecture 5: Empathy

Lecture 6: Being Non-Judgemental

Chapter 8: Reframing

Lecture 1: Introduction

Lecture 2: What is Reframing?

Lecture 3: Reframe before you Start

Lecture 4: Reframe into an Opportunity

Lecture 5: Naming It

Lecture 6: Naming It – How?

Chapter 9: Be Assertive

Lecture 1: Introduction

Lecture 2: What is Passive Communication?

Lecture 3: What is Aggressive Communication?

Lecture 4: What is Assertive Communication

Lecture 5: Start Before the Discussion

Lecture 6: Beliefs, Feelings and Sensations

Lecture 7: How to Say No

Chapter 10: Listening

Lecture 1: The Power of Listening

Lecture 2: Content and Feeling

Lecture 3: Verbal and Non-Verbal Cues

Lecture 4: Summarise for Clarity

Lecture 5: Barriers to effective Listening

Lecture 6: Fundamental Attitude – Curiosity

Chapter 11: What Else to Say

Lecture 1: Tricky Beginnings

Lecture 2: Own the Problem

Lecture 3: Become the Mediator

Chapter 12: Conclusion

Lecture 1: Conclusion

Instructors

Ian Trimmer
Instructor at Udemy

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5 stars: 4 votes

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