Microsoft MB-210 MB-220 Questions Test Verified QA Updated

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Exam MB-210: Microsoft Dynamics 365 Sales Functional Consultant :-

As a candidate for this exam, you’re a Microsoft Dynamics 365 functional consultant with sales expertise. You’re responsible for implementing solutions that meet the business requirements of an organization, large or small. You’re also responsible for identifying potential process efficiencies and improvements that could be achieved by using Dynamics 365 Sales and wider Microsoft Power Platform features. This may include supporting a sales lifecycle to run effectively and assisting the sales team to:

• Achieve revenue targets.

• Execute business strategies.

• Meet an organization’s objectives.

You’re responsible for configuring and expanding the core sales application functionality to create scalable customer solutions which support, automate, and accelerate the company’s sales process. You’ll use your knowledge of Microsoft Power Platform and the common customer engagement capabilities in Dynamics 365 to inform the solution design where the following are required:

• Integrations

• Business process flows

• Visualizations

• Custom applications

As a candidate, you should:

• Have strong business knowledge of sales processes for business-to-customer and business-to-business scenarios.

• Understand the sales process of the customer as well as the core functionality of Dynamics 365 Sales to identify where the two align and differ.

• Be proficient in configuring Microsoft Power Platform, primarily model-driven apps.

• Have knowledge of Microsoft 365 services and their interactions with Microsoft Dataverse.

MB-210 Microsoft Dynamics 365 Sales Functional Consultant Exam Topics :-

• Configure Dynamics 365 Sales

• Manage core sales features

• Configure additional tools and services

Exam MB-220: Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant :-

As a candidate for this exam, you’re a Microsoft Dynamics 365 Customer Insights – Journeys functional consultant. You’re responsible for implementing solutions that:

• Attract and convert leads.

• Build brand awareness.

• Standardize omnichannel messaging.

• Deliver marketing insights.

You’re responsible for:

• Configuring the core marketing application to include segmentation, email marketing, interactive customer journeys, and real-time journeys.

• Lead nurturing with personalized experiences, events, surveys, lead scoring, and analytics.

• Maintaining compliance with data privacy and security regulations.

As a candidate, you should have some knowledge of marketing principles and the Dynamics 365 Customer Insights – Journeys application’s role in relationship to the Dynamics 365 suite of applications, including integration of:

• The Microsoft Power Platform

• Other Dynamics 365 customer engagement apps

• Dynamics 365 Customer Insights – Data

• Dynamics 365 Customer Voice

• Microsoft Teams

• Other Microsoft 365 applications

You should understand:

• Industry terminology

• Priorities

• Common initiatives

• Standards

• Methodologies

• Best practices

MB-220 Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant Exam Topics :-

• Configure marketing applications

• Manage segments and lists

• Create and manage marketing forms and pages

• Manage leads, contacts, and accounts

• Create and manage marketing email messages

• Manage customer journeys

• Manage events and webinars

• Configure Dynamics 365 Customer Voice

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