Insight into IT Support / Helpdesks / NOC / Service Desks

Insight into IT Support / Helpdesks / NOC / Service Desks, available at $49.99, has an average rating of 4.75, with 20 lectures, based on 237 reviews, and has 2232 subscribers.

You will learn about After completing the course you will gain valuable knowledge on how a support desk operates which will help you secure your first support role. This course is ideal for individuals who are This course is for anyone looking to secure your first support role It is particularly useful for This course is for anyone looking to secure your first support role.

Enroll now: Insight into IT Support / Helpdesks / NOC / Service Desks

Summary

Title: Insight into IT Support / Helpdesks / NOC / Service Desks

Price: $49.99

Average Rating: 4.75

Number of Lectures: 20

Number of Published Lectures: 20

Number of Curriculum Items: 20

Number of Published Curriculum Objects: 20

Original Price: $19.99

Quality Status: approved

Status: Live

What You Will Learn

After completing the course you will gain valuable knowledge on how a support desk operates which will help you secure your first support role.

Who Should Attend

This course is for anyone looking to secure your first support role

Target Audiences

This course is for anyone looking to secure your first support role

Getting your first IT Support role can be hard but possible! It is very important you secure your first role as soon as possible in order to kick start your career and develop. There are lots of people out there all applying for the same role and I have created this presentation to give you guidance on how you can stand out and secure your first role. At the end of this presentation you should have a good understanding of how Helpdesks / Service Desks / NOC’s operate as well as a whole host of other information including interview techniques. I do hope you find this presentation helpful and please do leave feedback once you completed.�

Thank you and good luck!

Course Curriculum

Chapter 1: Start Here

Lecture 1: Introduction

Lecture 2: Why have I created this presentation?

Lecture 3: The objectives of a Helpdesk

Lecture 4: Typical setup of a Helpdesk

Lecture 5: Smaller organisations

Lecture 6: Main processes of a Helpdesk

Lecture 7: Incident management

Lecture 8: Change management

Lecture 9: Problem management

Lecture 10: Knowledgebases

Lecture 11: Service Level Agreements (SLAs)

Lecture 12: Updates and structure

Lecture 13: Supporting the customer

Lecture 14: Escalations

Lecture 15: Ticketing systems

Lecture 16: Importance of softskills

Lecture 17: Certifications

Lecture 18: Help wth interviews

Lecture 19: Develop and progress

Lecture 20: CV

Instructors

Manish Tankaria
Service Desk Manager

Rating Distribution

1 stars: 8 votes
2 stars: 3 votes
3 stars: 32 votes
4 stars: 76 votes
5 stars: 118 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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