Fundamentals of Freshservice (IT helpdesk)

Fundamentals of Freshservice (IT helpdesk), available at Free, has an average rating of 4.48, with 5 lectures, based on 296 reviews, and has 6362 subscribers.

You will learn about Learn how to set up and use Freshservice as an administrator This course is ideal for individuals who are IT support managers, IT teams It is particularly useful for IT support managers, IT teams.

Enroll now: Fundamentals of Freshservice (IT helpdesk)

Summary

Title: Fundamentals of Freshservice (IT helpdesk)

Price: Free

Average Rating: 4.48

Number of Lectures: 5

Number of Published Lectures: 5

Number of Curriculum Items: 5

Number of Published Curriculum Objects: 5

Original Price: Free

Quality Status: approved

Status: Live

What You Will Learn

Learn how to set up and use Freshservice as an administrator

Who Should Attend

IT support managers, IT teams

Target Audiences

IT support managers, IT teams

In this course, you will learn how to use the refreshingly simple and easy-to-use Freshservice, the IT service desk solution that can be used to modernise IT and other business functions. By the end of this course, you will know how to bridge the gap between IT and your business and set up an IT system that’s simple, efficient, runs like clockwork and is completely personalised to your company’s needs.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Chapter 2: Freshservice Basics

Lecture 1: Setting up Email

Lecture 2: Business Hours and SLA

Lecture 3: Understanding Requesters, Departments, and Requester Groups

Lecture 4: Understanding Agents and Agent Groups

Instructors

Freshworks Academy
Learning community

Rating Distribution

1 stars: 10 votes
2 stars: 8 votes
3 stars: 60 votes
4 stars: 111 votes
5 stars: 107 votes

Frequently Asked Questions

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