Understanding Customer Centricity for Business Success

Understanding Customer Centricity for Business Success, available at $44.99, has an average rating of 5, with 27 lectures, 2 quizzes, based on 2 reviews, and has 13 subscribers.

You will learn about Understand how Customer Experience and Employee Experience impact a customer centric culture and strategy. Use customer centric ideology to analyze a current business and apply Human Centric concepts to the business. Evaluate how data impacts customer centricity and understand the different kinds of data that should be looked at. Remember core Customer Centricity concepts and how they can be applied in any business. Create a solid understanding of customer centricity, how it can impact your business, why your business needs to consider it. Evaluate why your business needs to consider customer centricity and how you can explain it and its benefits clearly across your organization. This course is ideal for individuals who are This course is foundational, leading learners to a solid understanding of customer centricity, how it can impact your business, why your business needs to consider it and how you can explain it and its benefits clearly across your organization. or This is a persona who will benefit from this course: Yvonne owns a small retail store that caters to woman who want unique clothes. She designs and manufactures her own line of apparel but also sells other brands. She operates a simple website in conjunction with her store. Her website is simple and doesn't offer trendy features like virtual dressing rooms or try on at home features. Yvonne needs to understand how she can tie together her customer experiences across her retail outlet, online presence and custom design clients to establish a reputation that transcends "just shopping". Yvonne can benefit from customer centricity by looking at her three lines of business and tying operations and together at the points where the customer experience merges. Any level of business that wants to improve business by using a different lens than traditional thinking. or This is a persona who will benefit from this course: Liam is mid-level product manager in a large corporation. He wants to understand how his project ties to the other functions across the company and how to leverage his data and skills to positively impact other parts of the organization. He thinks he has a customer centric view, but also knows that sometimes the day-to-day pressure to deliver may cloud his judgement. Liam can benefit from customer centricity by establishing a clear path of thinking to track good, better, best against customer perception. or This is a persona who will benefit from this course: Beth has been working at a medium sized not-for-profit organization for about 15 years now. She loves her job and is devoted to her cause. She is fortunate that her company focuses on employee training and education and often sponsors lunch-and-learns with guest speakers. At a recent event she heard a business woman talking about bringing more business practices into not-for-profits to leverage business benefits to help more people. Beth wants to learn more about how customer centricity, from a business perspective, can bring new ideas to her organization, combining the focus on the cause aligned to business benefits. It is particularly useful for This course is foundational, leading learners to a solid understanding of customer centricity, how it can impact your business, why your business needs to consider it and how you can explain it and its benefits clearly across your organization. or This is a persona who will benefit from this course: Yvonne owns a small retail store that caters to woman who want unique clothes. She designs and manufactures her own line of apparel but also sells other brands. She operates a simple website in conjunction with her store. Her website is simple and doesn't offer trendy features like virtual dressing rooms or try on at home features. Yvonne needs to understand how she can tie together her customer experiences across her retail outlet, online presence and custom design clients to establish a reputation that transcends "just shopping". Yvonne can benefit from customer centricity by looking at her three lines of business and tying operations and together at the points where the customer experience merges. Any level of business that wants to improve business by using a different lens than traditional thinking. or This is a persona who will benefit from this course: Liam is mid-level product manager in a large corporation. He wants to understand how his project ties to the other functions across the company and how to leverage his data and skills to positively impact other parts of the organization. He thinks he has a customer centric view, but also knows that sometimes the day-to-day pressure to deliver may cloud his judgement. Liam can benefit from customer centricity by establishing a clear path of thinking to track good, better, best against customer perception. or This is a persona who will benefit from this course: Beth has been working at a medium sized not-for-profit organization for about 15 years now. She loves her job and is devoted to her cause. She is fortunate that her company focuses on employee training and education and often sponsors lunch-and-learns with guest speakers. At a recent event she heard a business woman talking about bringing more business practices into not-for-profits to leverage business benefits to help more people. Beth wants to learn more about how customer centricity, from a business perspective, can bring new ideas to her organization, combining the focus on the cause aligned to business benefits.

Enroll now: Understanding Customer Centricity for Business Success

Summary

Title: Understanding Customer Centricity for Business Success

Price: $44.99

Average Rating: 5

Number of Lectures: 27

Number of Quizzes: 2

Number of Published Lectures: 27

Number of Published Quizzes: 2

Number of Curriculum Items: 29

Number of Published Curriculum Objects: 29

Original Price: $22.99

Quality Status: approved

Status: Live

What You Will Learn

• Understand how Customer Experience and Employee Experience impact a customer centric culture and strategy.
• Use customer centric ideology to analyze a current business and apply Human Centric concepts to the business.
• Evaluate how data impacts customer centricity and understand the different kinds of data that should be looked at.
• Remember core Customer Centricity concepts and how they can be applied in any business.
• Create a solid understanding of customer centricity, how it can impact your business, why your business needs to consider it.
• Evaluate why your business needs to consider customer centricity and how you can explain it and its benefits clearly across your organization.

Who Should Attend

• This course is foundational, leading learners to a solid understanding of customer centricity, how it can impact your business, why your business needs to consider it and how you can explain it and its benefits clearly across your organization.
• This is a persona who will benefit from this course: Yvonne owns a small retail store that caters to woman who want unique clothes. She designs and manufactures her own line of apparel but also sells other brands. She operates a simple website in conjunction with her store. Her website is simple and doesn't offer trendy features like virtual dressing rooms or try on at home features. Yvonne needs to understand how she can tie together her customer experiences across her retail outlet, online presence and custom design clients to establish a reputation that transcends "just shopping". Yvonne can benefit from customer centricity by looking at her three lines of business and tying operations and together at the points where the customer experience merges. Any level of business that wants to improve business by using a different lens than traditional thinking.
• This is a persona who will benefit from this course: Liam is mid-level product manager in a large corporation. He wants to understand how his project ties to the other functions across the company and how to leverage his data and skills to positively impact other parts of the organization. He thinks he has a customer centric view, but also knows that sometimes the day-to-day pressure to deliver may cloud his judgement. Liam can benefit from customer centricity by establishing a clear path of thinking to track good, better, best against customer perception.
• This is a persona who will benefit from this course: Beth has been working at a medium sized not-for-profit organization for about 15 years now. She loves her job and is devoted to her cause. She is fortunate that her company focuses on employee training and education and often sponsors lunch-and-learns with guest speakers. At a recent event she heard a business woman talking about bringing more business practices into not-for-profits to leverage business benefits to help more people. Beth wants to learn more about how customer centricity, from a business perspective, can bring new ideas to her organization, combining the focus on the cause aligned to business benefits.

Target Audiences

• This course is foundational, leading learners to a solid understanding of customer centricity, how it can impact your business, why your business needs to consider it and how you can explain it and its benefits clearly across your organization.
• This is a persona who will benefit from this course: Yvonne owns a small retail store that caters to woman who want unique clothes. She designs and manufactures her own line of apparel but also sells other brands. She operates a simple website in conjunction with her store. Her website is simple and doesn't offer trendy features like virtual dressing rooms or try on at home features. Yvonne needs to understand how she can tie together her customer experiences across her retail outlet, online presence and custom design clients to establish a reputation that transcends "just shopping". Yvonne can benefit from customer centricity by looking at her three lines of business and tying operations and together at the points where the customer experience merges. Any level of business that wants to improve business by using a different lens than traditional thinking.
• This is a persona who will benefit from this course: Liam is mid-level product manager in a large corporation. He wants to understand how his project ties to the other functions across the company and how to leverage his data and skills to positively impact other parts of the organization. He thinks he has a customer centric view, but also knows that sometimes the day-to-day pressure to deliver may cloud his judgement. Liam can benefit from customer centricity by establishing a clear path of thinking to track good, better, best against customer perception.
• This is a persona who will benefit from this course: Beth has been working at a medium sized not-for-profit organization for about 15 years now. She loves her job and is devoted to her cause. She is fortunate that her company focuses on employee training and education and often sponsors lunch-and-learns with guest speakers. At a recent event she heard a business woman talking about bringing more business practices into not-for-profits to leverage business benefits to help more people. Beth wants to learn more about how customer centricity, from a business perspective, can bring new ideas to her organization, combining the focus on the cause aligned to business benefits.