Customer Service: 6 Keys To Exceptional Customer Service

Customer Service: 6 Keys To Exceptional Customer Service, available at $49.99, has an average rating of 4.55, with 20 lectures, based on 1766 reviews, and has 11662 subscribers.

You will learn about Understand what makes a great customer experience. Learn what brand personality really means. Spot and avoid common mistakes. See how your business impacts customer experience. Master the 6 key elements of excellent customer service. Apply what you learn to get better results. Increase customer satisfaction easily. Attract new customers by meeting their needs. Handle customer complaints effectively. Turn angry customers into happy and loyal customers. This course is ideal for individuals who are Entrepreneurs and business owners or Professionals dealing with, or managing a team who deals with, customers or Professionals working in client-facing roles or Anyone hoping to improve customer experience It is particularly useful for Entrepreneurs and business owners or Professionals dealing with, or managing a team who deals with, customers or Professionals working in client-facing roles or Anyone hoping to improve customer experience.

Enroll now: Customer Service: 6 Keys To Exceptional Customer Service

Summary

Title: Customer Service: 6 Keys To Exceptional Customer Service

Price: $49.99

Average Rating: 4.55

Number of Lectures: 20

Number of Published Lectures: 20

Number of Curriculum Items: 20

Number of Published Curriculum Objects: 20

Original Price: $39.99

Quality Status: approved

Status: Live

What You Will Learn

Understand what makes a great customer experience.
Learn what brand personality really means.
Spot and avoid common mistakes.
See how your business impacts customer experience.
Master the 6 key elements of excellent customer service.
Apply what you learn to get better results.
Increase customer satisfaction easily.
Attract new customers by meeting their needs.
Handle customer complaints effectively.
Turn angry customers into happy and loyal customers.

Who Should Attend

Entrepreneurs and business owners
Professionals dealing with, or managing a team who deals with, customers
Professionals working in client-facing roles
Anyone hoping to improve customer experience

Target Audiences

Entrepreneurs and business owners
Professionals dealing with, or managing a team who deals with, customers
Professionals working in client-facing roles
Anyone hoping to improve customer experience

Do you want to improve customer satisfaction? Are you really making your customers happy? Are you focusing on customer experience management in your business? Are you doing everything you can to give your clients what they want and need?

This course is aimed at helping you to design a customer experience that will truly differentiate you from the competition. Renowned customer service expert Nigel Greenwood will explore the six key things that customers want, no matter what your industry or business model is.

The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business, and if you don’t get it right, you’re missing out on sales and profits. We know that “the customer is always right”, but few businesses take the time to identify exactly what the customer actually wants.

You Will Learn

What customer experience means
What brand personality means
Common mistakes businesses make
What areas of business impact the customer experience
The 6 key elements of a great customer experience
How to apply each element in business for fast, profitable and sustainable growth

Nigel has spent 30 years creating great customer experiences, and is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as it is, knows what customers want and loves making a difference.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: Introduction To Customer Experience And Brand Personality

Chapter 2: Customer Experience

Lecture 1: What Is Customer Experience?

Chapter 3: The Six Things The Customers Want

Lecture 1: What Customers Want – 1: Make it Easy

Lecture 2: What Customers Want – 2: Set My Expectations

Lecture 3: What Customers Want – 3: Keep Your Promises

Lecture 4: What Customers Want – 4: Keep Me Informed

Lecture 5: What Customers Want – 5: Treat Me As An Individual

Lecture 6: What Customers Want – 6: Put It Right If It Goes Wrong

Chapter 4: Conclusion

Lecture 1: Summary & Final Thoughts

Chapter 5: BONUS COURSE 1: HANDLING CUSTOMER COMPLAINTS

Lecture 1: Why You Should Welcome Customer Complaints

Lecture 2: How You Should Handle Customer Complaints

Lecture 3: How You Can Improve Your Business Based On Customer Complaints

Chapter 6: BONUS COURSE 2: MAPPING CUSTOMER JOURNEYS

Lecture 1: Introduction

Lecture 2: Preparing to Map the Customer Journey

Lecture 3: The Customer Journey Mapping Workshop

Lecture 4: How to Design Your Customer Journey Map

Lecture 5: How to Use the Customer Journey Map to Identify What Changes to Make

Lecture 6: Delivering Change

Lecture 7: Summary and Final Thoughts

Instructors

Expert Academy
Supercharge your learning with the world's leading experts
Lahcen Bouya
Online Course Creator & Marketer

Rating Distribution

1 stars: 16 votes
2 stars: 24 votes
3 stars: 155 votes
4 stars: 564 votes
5 stars: 1007 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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