ServiceNow Service Mapping CIS Practice Tests

The following pratice tests will prepare you for the Service Mapping module in ServiceNow. All the material in this practice tests have as base the trainings available in Now Learning, the documentation available, as well the trainer knowledge.

Exam Scope

Service Mapping Pattern Design 30%

• Pattern Designer (i.e. Debug, Steps, Temp variables, Command Line Console)

• Operations (i.e. Match, Parse variable, Parse file, Parsing strategies)

• Scripting (i.e. WMI, SSH, Regex, Command Line, SNMP)

• Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)

Service Mapping Configuration 20%

• Setup and Configuration (i.e. Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons)

• Service Configuration (i.e. Entry points, CI Types, Credentials, Service Maps, Schedules, Service Groups, Technical Services, Service creation)

• Service Mapping Process Flow (i.e. Process flow, Troubleshooting, Discovery Log)

Discovery Configuration 15%

• Discovery Setup and Config (i.e. Behaviors, Clusters, IP Services, Schedules, MID Servers)

• Discovery Process Flow (i.e. PCIE Phases, ECC Queue, Status, Discovered Device)

• Discovery Troubleshooting (i.e. Discovery Errors, Authentication Errors, Duplicates, Credentials)

Event Management 10%

• Event Setup and Configuration (i.e. Event Processing, Event Rules, Event Mapping Rules, Operator Workspace)

• Alerts (i.e. Task Templates, Alert Rules, CI Binding)

• Event Management Solution (i.e. Business Value, Definition, Positioning, Customer Conversations)

Configuration Management Database 15%

• CI Class Management (i.e. CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)

• CMDB Identification and Reconciliation (i.e. Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB De-duplication Tasks)

Service Mapping Engagement Readiness 10%

• Scoping (i.e. Service definition, Shared services, Licensing, Supported Applications)

• Planning (i.e. Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)

• Operationalizing IT (i.e. Measurable KPI improvements, Service Mapping Benefits, Service Mapping Use Cases)

Exam structure

The exam consists of approximately (60) questions.

For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least four possible

responses. The candidate taking the exam reviews the response options and selects the

one response most accurately answers the question.

Multiple Select (select all that apply)

For each multiple-select question on the exam, there are at least four possible

responses. The question will state how many responses should be selected. The

candidate taking the exam reviews the response options and selects ALL responses that

accurately answer the question. Multiple-select questions have two or more correct

responses.

Rating Distribution

• 1 stars: 1 votes
• 2 stars: 0 votes
• 3 stars: 0 votes
• 4 stars: 1 votes
• 5 stars: 0 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!