Conflict Management & Mediation (Certificate of Completion)

Conflict Management & Mediation (Certificate of Completion), available at $49.99, has an average rating of 4.2, with 37 lectures, 8 quizzes, based on 32 reviews, and has 116 subscribers.

You will learn about Establish a foundation of knowledge in understanding possible causes of conflict; How to apply strategies to manage and solve conflicts; 1. Recognize the magnitude of the negotiation process to include: limitations, components and necessary steps; 2. Explain key negotiating temperaments and personality; 3. Demonstrate how to assert one’s self in the principles of negotiation; 4. Apply alternative styles, strategies and techniques of conflict management; 5. Distinguish between conflict management and mediation. This course is ideal for individuals who are This course will assist students in understanding human behavior, acquiring core concepts and skills of how to resolve conflict. Excellent resource for both personal and professional use. Perfect for reducing relationship conflict, brushing up on salesperson communication skills, reducing business conflict, and/or any human service industry conflict. It is particularly useful for This course will assist students in understanding human behavior, acquiring core concepts and skills of how to resolve conflict. Excellent resource for both personal and professional use. Perfect for reducing relationship conflict, brushing up on salesperson communication skills, reducing business conflict, and/or any human service industry conflict.

Enroll now: Conflict Management & Mediation (Certificate of Completion)

Summary

Title: Conflict Management & Mediation (Certificate of Completion)

Price: $49.99

Average Rating: 4.2

Number of Lectures: 37

Number of Quizzes: 8

Number of Published Lectures: 37

Number of Published Quizzes: 8

Number of Curriculum Items: 47

Number of Published Curriculum Objects: 47

Original Price: $89.99

Quality Status: approved

Status: Live

What You Will Learn

Establish a foundation of knowledge in understanding possible causes of conflict;
How to apply strategies to manage and solve conflicts;
1. Recognize the magnitude of the negotiation process to include: limitations, components and necessary steps;
2. Explain key negotiating temperaments and personality;
3. Demonstrate how to assert one’s self in the principles of negotiation;
4. Apply alternative styles, strategies and techniques of conflict management;
5. Distinguish between conflict management and mediation.

Who Should Attend

This course will assist students in understanding human behavior, acquiring core concepts and skills of how to resolve conflict. Excellent resource for both personal and professional use. Perfect for reducing relationship conflict, brushing up on salesperson communication skills, reducing business conflict, and/or any human service industry conflict.

Target Audiences

This course will assist students in understanding human behavior, acquiring core concepts and skills of how to resolve conflict. Excellent resource for both personal and professional use. Perfect for reducing relationship conflict, brushing up on salesperson communication skills, reducing business conflict, and/or any human service industry conflict.

Conflict is the disagreement or difference of opinions between or among individuals that can be potentially harmful to any organization. In the workplace setting, it often involves personal agendas, insights, or goals versus the agendas, insights, or goals of the group or team. Conflict management seeks to resolve the disagreement or conflict with positive outcomes that satisfy all individuals involved or is beneficial to the group. However, the perception of conflict is often negative.

Conflict can, in fact, be positive if it is managed properly. Conflict can promote team-building skills, critical thinking, new ideas, and alternative resolutions. Conflict management is a crucial competency that leaders must possess, for the success of the team, group, unit, or employees they lead.

Course Description:This course is designed to offer students opportunities to understand common causes of conflicts, and build techniques and skills in conflict management. The course teaches students the theoretical underpinnings causing disputes among parties. It emphasizes building partnerships and long-term positive relationships in one’s career and personal life. Students will investigate the theory and practice of using power, assessing conflict, improving communication techniques in problem solving with regards to appropriate strategies, tactics and goals in conflict resolution. This course will also focus on mediation skills, and students will have an opportunity to practice conflict management strategies to solve actual conflicts.

Course Curriculum

Chapter 1: Course Introduction

Lecture 1: Introduction

Lecture 2: Welcome to Conflict Management & Mediation

Chapter 2: The Nature of Conflict

Lecture 1: Mod 1 – Nature of Conflict

Lecture 2: The Nature of Conflict

Lecture 3: Influences on Human Behavior

Chapter 3: Contributions to Personality & Psychological Perspectives

Lecture 1: Mod 2 – Perspectives in Conflict

Lecture 2: Perspectives in Psychology

Lecture 3: Attachment Styles & Perspectives

Lecture 4: Cattell – Theory of Personality Development – Big 5

Chapter 4: Interests & Goal Setting

Lecture 1: Mod 3 – Interests and Goal Setting

Lecture 2: Intro to Interests & Goals

Lecture 3: Interests & Goals

Lecture 4: Goal Setting, Motivation & Achievement

Chapter 5: Power in Conflict

Lecture 1: Mod 4 – Power

Lecture 2: Intro to Power

Lecture 3: Power Structure

Lecture 4: Passive-Aggressive Behavior

Chapter 6: Conflict Styles & Communication

Lecture 1: Mod 5 – Conflict Styles

Lecture 2: Conflict Styles – Take the Quiz

Lecture 3: Effective Communication in Relationships

Lecture 4: Violence & Aggression

Chapter 7: Emotions in Conflict

Lecture 1: Mod 6 – Emotions

Lecture 2: Emotions in Conflict

Lecture 3: Emotions & Happiness

Chapter 8: Analyzing Conflict & Bullying

Lecture 1: Mod 7 – Analyzing Conflicts

Lecture 2: Intro to Analyzing Conflict

Lecture 3: Analyzing Conflict & Systems Theory

Lecture 4: Mod 8 – Types of Bullying

Lecture 5: Bullying

Chapter 9: Negotiation Skills Development

Lecture 1: Mod 9 – Interpersonal Negotiation

Lecture 2: Intro to Negotiation

Lecture 3: Negotiation Styles

Chapter 10: Reconciliation, Forgiveness & Mediation

Lecture 1: Mod 10 – Reconciliation and Forgiveness

Lecture 2: How Would You Respond?

Lecture 3: Reconciliation & Forgiveness

Lecture 4: Mediation & Third Party Intervention

Chapter 11: Final Personal Reflection & Certificate of Completion

Lecture 1: End of Course Thank You!

Instructors

Dr. Bev Knox
Psychology Professor

Rating Distribution

1 stars: 2 votes
2 stars: 6 votes
3 stars: 3 votes
4 stars: 10 votes
5 stars: 11 votes

Frequently Asked Questions

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