Production Support – Site Reliability Engineer

Course Curriculum

Chapter 1: What is IT system

Lecture 1: Brief introduction of course

Lecture 2: Course content

Lecture 3: What is Information Technology system

Lecture 4: Types of IT companies

Lecture 5: Product based company

Lecture 6: Consulting company

Lecture 7: Service implementer company

Lecture 8: Section 1 summary

Chapter 2: Understanding an application

Lecture 1: How an application works

Lecture 2: Frontend layer of an application

Lecture 3: Application layer of an app

Lecture 4: Backend jobs of an application

Lecture 5: Example of an application – online ticket booking portal from user view

Lecture 6: Example of an application – online ticket booking portal from SRE view

Lecture 7: Example of an application – online shopping website from user view

Lecture 8: Example of an application – online shopping website from SRE view

Lecture 9: Example of an application – Entertainment website from user view

Lecture 10: Example of an application – Entertainment website from SRE view

Lecture 11: Example of an application – social media website from user view

Lecture 12: Example of an application – social media website from SRE view

Lecture 13: Example of an application – banking portal from user view

Lecture 14: Example of an application – banking portal from SRE view

Lecture 15: Example of an application – utility application from user view

Lecture 16: Example of an application – utility application from SRE view

Lecture 17: Section 2 summary

Chapter 3: Who is a user

Lecture 1: Users of an application

Lecture 2: Application user – direct consumer

Lecture 3: Application user – internal to an organization

Lecture 4: Application user – federated user

Lecture 5: Application user – integrated applications

Lecture 6: Summary of section 1, 2 and 3

Chapter 4: Different teams in an application

Lecture 1: Section 4 introduction

Lecture 2: Different teams in scaled agile framework

Lecture 3: SRE in DevOps model

Lecture 4: SRE – prime expertise

Lecture 5: Section 4 summary

Chapter 5: SRE role in production environment

Lecture 1: Section 5 introduction

Lecture 2: Responsibility of SRE

Lecture 3: System reliability

Lecture 4: Verticals of monitoring

Lecture 5: Verticals of monitoring – Security

Lecture 6: Verticals of monitoring – system health

Lecture 7: Verticals of monitoring – application health

Lecture 8: Verticals of monitoring – application functionality

Lecture 9: Verticals of monitoring – database

Lecture 10: Effective alerting

Lecture 11: Powerful alert management

Lecture 12: SRE Fundamentals: SLO, SLA, SLI and Error Budget

Lecture 13: Severity and SLA

Lecture 14: Incident management

Lecture 15: Change management

Lecture 16: Section 5 summary

Chapter 6: Levels of production support

Lecture 1: Section 6 introduction

Lecture 2: Levels of production support

Chapter 7: Important elements of SRE

Lecture 1: Section 7 introduction

Lecture 2: Checkpoint for SRE

Lecture 3: Monitoring tools

Lecture 4: Log monitoring tool

Lecture 5: Security monitoring tool

Lecture 6: System health monitoring tool

Lecture 7: Database monitoring tool

Lecture 8: Email alert and ticketing

Lecture 9: Important details in SOP

Lecture 10: Shift roster

Chapter 8: Issue debugging

Lecture 1: Section 8 introduction

Lecture 2: Elastic search – use case

Lecture 3: Elastic search – practice session

Lecture 4: Splunk – use case

Lecture 5: Best practices to be followed while using splunk

Lecture 6: Splunk – practice session

Lecture 7: Prometheus/Grafana – use case

Lecture 8: Grafana – practice session

Chapter 9: Summary of lessons learned

Lecture 1: Course complete summary

Lecture 2: Course material